護理人員工作愉悅感、工作挫折感對工作績效之影響—以溝通品質為中介變項

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护理人员工作愉悦感、工作挫折感对工作绩效之影响—以沟通品质为中介变项

The Effects of Work Excitement and Work Frustration on Job Performance of Nurses: The Communication Quality as Mediating

王郁心 , 硕士　　导师：秦兆玮　　

繁体中文

工作愉悦感；工作挫折感；沟通品质；工作绩效； Work excitement ； work frustration ； communication quality ； job performance

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摘要 │ 参考文献 (154) │ 国际计量

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The most important purpose of communication is to provide the information needed for the work and to have a positive attitude towards the organization in order to promote coordination between each other and to enhance personal’s working performance. The positive emotions can generate incentive to enhance self-efficacy and increase working outcomes. Negative emotions, in addition to having negative effects on physical and mental health, are also likely to cause tiredness and resignation; hence indirectly affect job performance. 
The main purpose of this study is to explore the impact of nursing staff’s work excitement and frustration on communication quality and job performance. Thereafter, explore how the communication quality has intermediary effect between working excitement, working frustration and job performance. 
This study is a cross-sectional study and is using convenience sampling method. Research objects were chosen among two regional hospitals in Tainan City who have more than 6 months (included) experiences as nursing staffs. A total of 260 questionnaires were given and 252 questionnaires were collected. The effective questionnaire response rate is 96.9%. This research uses SPSS21 and AMOS21 as the analysis tools to ensure the quality of the study focusing on working excitement, working frustration, communication quality and job performance. This research also utilizes the regression analysis to verify the relationship between working excitement, working frustration and working performance, as well as to verify the influence on work excitement, work frustration and work performance from the quality of communication.
	The results of the study show that the working excitement, working frustration and working performance do have positive relationships. According to the data we collected, the more pleasant the nursing staffs feel; less frustration will occur and the working efficiency will increase. The results also indicate that work excitement, work frustration and the communication’s quality are related to each other. When nursing staff feel more pleasant than frustrated while working, the quality of communication increases. This research’s outcomes will let the nursing supervisors in medical institutions understand the impact of work excitement and work frustration on nursing staff; therefore, improve the working environments that enhance the nursing staff’s pleasant feeling and diminish the frustration during work. As the nursing staff enjoy the job, the quality of communication will increase and then lead to a better working efficiency.

参考文献 ( 154 ) 〈TOP〉

王佩珩、周煌智、许秀月(2014) 。挫折之概念分析‧高雄护理杂志，31 (1)，39-49。
连结：
石崇良（2008）。医疗团队合作与病人安全。澄清医护管理杂志，4(1)，4-9
连结：
尹祚芊、杨克平、刘丽芳（2001）。台湾地区医院护理人员留任措施计画成效之评值。护理研究。9（3），247 - 258。
连结：
白玉珠、徐南丽、汪苹（1999）．某医学中心护理人员自评之护理能力及个人特质相关性研究．护理研究，7（3）， 209-220。
连结：
林佑桦（2003）．新进护理人员感受临床护理工作挫折之探讨．慈济护理杂志，2（4），83－94。
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使用DOI作为永久连结

引用含有DOI的文献

DOI可强化引用精确性、增强学术圈连结，并给予使用者跨平台的良好使用经验，目前在全世界已有超过五千万个对象申请DOI。 如想对DOI的使用与概念有进一步了解，请参考 （ ） 。

DOI可强化引用精确性、增强学术圈连结，并给予使用者跨平台的良好使用经验，目前在全世界已有超过五千万个对象申请DOI。如想对DOI的使用与概念有进一步了解，请参考（）。