醫療資訊系統滿意度與生產力分析：醫師觀點

潘淑雅

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医疗资讯系统满意度与生产力分析：医师观点

An Analysis of the Satisfaction and Productivity of Healthcare Information Systems: Physicians’ Perspectives

潘淑雅 , 硕士　　导师：郭光明　　

繁体中文

医疗资讯系统；系统品质；资讯品质；服务品质；重要表现分析； Healthcare information systems ； system quality ； information quality ； service quality

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摘要 │ 参考文献 (70) │ 国际计量

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Background and Purpose: Healthcare information systems that are oriented towards hospital management and clinical services are helpful in supporting the clinical practice of healthcare professionals. The success of the development of healthcare information systems is based on the acceptance of clinicians, which is a very important management issue. The main purpose of this study is twofold: (1) to analyse the importance and performance of system quality, information quality and service quality of healthcare information systems, and (2) to explore the impact of healthcare information systems on physician satisfaction and productivity. Via this study, hospitals can verify whether the investment in healthcare information systems improves physician satisfaction and productivity. Further, hospitals can learn how to improve the healthcare information system from the perspective of system quality, information qualityand service quality.
Materials and Methods: This study is based on the information system success model presented by DeLone and McLean. The constructs of this research model include system quality, information quality, service quality satisfaction; and productivity. Survey methodology was adopted and the subjects included physicians, residents, and post-graduated year healthcare professionals from alarge healthcare groups in southern Taiwan.
Results and Conclusions: A total of 190 questionnaires were distributed and 133 valid questionnaires were collected. The response rate was approximately 70%. The results showed that there were positive relationships between system quality, information quality, service quality, satisfaction, and productivity. It may imply that when subjects use the healthcare information systems, they are satisfied with the system quality, information quality, and service quality, further indicating that the system helps physicians to improve clinical care and increase their productivity. Moreover, according to important performance analysis, the results showed that information quality had the highest priority and needed to be improved. The hospital should therefore focus on information quality to improve the healthcare information system.

参考文献 ( 70 ) 〈TOP〉

丁吉峰, 倪安顺, & 苏裕珍. (2011). 国际货柜航商顾客关系管理评估模式之建构与实证分析. 品质学报, 18(6), 539-559.
连结：
宋佩贞, 古政元, 谢文淮, 陈富豪, & 场瑛碧. (2010). 影响处方笺释出系统的资讯采用与医药分业之关键因素分析. 台湾公共卫生杂志, 29(6), 505-517.
连结：
李莉钰, 徐建业, 蔡宗宏, 张正雄, 刘沧梧, & 刘湫美. (2012). 癌症医疗品质管理考核资讯系统之评估模式. 电脑稽核(25), 1-15.
连结：
沈姗姗, 吴淑云, & 谢明娟. (2009). 公立医院经营绩效分析－以某南部地区医院爲例.嘉南学报(35), 545-559.
连结：
林永修, 杨秋美, 黄丽月, 宋永魁, & 陈蓉蓉. (2012). 资讯化介入医疗服务程序与品质指标管理.医疗资讯杂志, 21(2), 1-9.
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使用DOI作为永久连结

引用含有DOI的文献

DOI可强化引用精确性、增强学术圈连结，并给予使用者跨平台的良好使用经验，目前在全世界已有超过五千万个对象申请DOI。 如想对DOI的使用与概念有进一步了解，请参考 （ ） 。

DOI可强化引用精确性、增强学术圈连结，并给予使用者跨平台的良好使用经验，目前在全世界已有超过五千万个对象申请DOI。如想对DOI的使用与概念有进一步了解，请参考（）。