主要照顧者對居家護理服務屬性偏好之研究

Preference for the Attributes of Home Care Service among Primary Family Caregivers

10.6224/JN.55.2.49

陳靜慧(Ching-Hui Chen)；黃太和(Terry-Taihor Huang)

居家護理服務 ； 產品利益 ； 載體產品 ； 附加產品 ； 屬性偏好 ； home care service ； product benefits ； carrier product ； augmented product ； attributes ； preference

護理雜誌

55卷2期（2008 / 04 / 01）

49 - 58

繁體中文

本研究以直接量表化衡量法調查與分析主要照顧者對居家護理服務屬性及方案之偏好情形，以作為居家護理服務之參考。本研究以立意抽樣法選取受訪者，共發出114份問卷，回收114份有效問卷。調查資料以SPSS10.0統計軟體分析。本研究發現照顧者偏好之居家服務產品包括：⑴產品利益方面最重視「方便」、然後依序為「省時」、「省錢」、「獲得照顧知識與技能」、「情感支持」與「獲取醫療資訊」。⑵載體產品方面最需要「生理面的照護需求評估」，然後依序為「管路照護的照護技能指導」、「口頭指導」的照護指導的方式、「緊急狀況處理」的衛生教育、「護理人員」的服務人員、「心理支持」的心靈關懷、及「傾聽心事」的傾聽及分享。⑶附加產品方面最重視「服務品質」、其次為「人員形象」、「機構形象」、「相關需求轉介」等。本文並且分析主要照顧者個人屬性與偏好之居家服務產品之關係。

This study uses direct scaled measurement to investigate the preference for the attributes of home care service among primary family caregivers. One hundred and fourteen effective questionnaires were collected from caregivers. The response rate was 100%. Data were analyzed with the SPSS software. Main findings include: (1) On average, the most valued product benefits were 'convenience', 'time savings', and 'financial savings. (2)As regards the Carrier Product, the most needed items were 'assessment of the needs of physiological care', 'Instruction in tube care technique', 'oral instruction' about method of care, 'emergency handling' for health education, 'nursing personnel', 'psychological support' for spiritual care, and 'listening'. (3)With the Augmented Product: the most important items were 'quality of service' and 'image of organization'. This article analyzes the relationship between the personal attributes of principal caregivers and preferred residential service products.