Couples' Satisfaction with Health Care Service During Labor and Delivery

待產夫婦於住院期間的醫療照顧滿意度

10.6452/KJMS.199704.0255

洪志秀(Chich-Hsiu Hung)；許玉雲(Yu-Yun Hsu)；李世芬(Shih-Fen Lee)

comples ； labor and delivery ； satisfaction

The Kaohsiung Journal of Medical Sciences

13卷4期（1997 / 04 / 01）

255 - 262

英文

本研究的目的是在南台灣一所醫學中心以立意取樣的方式，探討待產夫婦於住院期間的醫療照顧滿意度以及社會支持程度。由作者發展出來的「醫療照顧滿意度量表」和三題開放性問卷，以及由「家庭關懷指數量表」修改而成的「社會支持量表」，結施測於191位夫婦。經由因慌分析，研究結果發現待產夫婦於住院期間有關醫療照顧滿意度的三個因素分別為（1）病房的設備；（2）參與分娩的人員；（3）病室的管理。同時待產夫婦於住院期間的醫照顧滿意度與來自醫護人員照顧品質和醫療照顧滿意度的改善措施討論於後。

The purpose of this study was to examine consumer satisfaction with health care service during labor and delivery. An exploratory study was conducted by obtaining information form 191 couples who were hospitalized at one medical center in southern Taiwan. A Consumer satisfaction Questionnaire with three additional open questions developed by the authors and a Social Support scale modified from the Family APGAR Index were administered. Factor analysis identified the following three factors most often associated with consumer’s satisfaction with labor and delivery during hospitalization: (1) the Supply of Equipment, (2) the Participants in the Delivery and (3) the Management of the Ward. Moreover, the level of couples’ satisfaction with hospitalization during labor and delivery was significantly correlated with high professional support. Suggestions are also made for future efforts in quality of care and consumer satisfaction.

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