門診護理人員角色功能與工作表現之探討

The Role Function and Work Performance of Nursing Staff in Outpatient Service

10.6142/VGHN.25.3.276

何延鑫(Yan-Shin Hor)；潘玉琴(Yu-Chin Pan)；王美華(Mei-Hwa Wang)；楊彩秀(Tsai-Hsiu Yang)；潘玫如(Mei-Ju Pan)；陶春蘭(Chun-Lan Tao)；李淑娟(Shu-Chuan Li)；涂瑞珠(Jui-Chu Tu)；陳梅麗(Mei-Li Chen)

門診護理 ； 角色功能 ； 工作表現 ； outpatient ； role function ； work performance

榮總護理

25卷3期（2008 / 09 / 01）

276 - 283

繁體中文

門診護理內涵日益擴增，為提昇照護品質，角色功能的定位及工作表現的促進極為重要。研究採描述調查性研究設計，收案某醫學中心具門診護理經驗三個月以上護理人員170位。結果發現門診護理人員工作表現介於「符合標準」與「表現優良」間，受試者一致認同「安全把關」是門診護理的角色功能，而「綜合業務協助」之認同度最低；無論角色認同與角色期望間、角色期望與角色執行間或角色執行與工作表現間均呈正相關。工作表現的預測變項有「公職護理師」、「科間組長」及「角色執行」，可解釋變異量為34%；角色執行的預測變項有「護理級階」及「護理年資」，可解釋變異量為14%；角色期望的預測變項是「護理年資」，可解釋變異量為4%。建議強化門診護理人員角色功能認知、激勵同仁進階、謀取契約人員合理的福利，以留任優秀的護理人員。

The outpatient service is improving day by day and in order to promote nursing quality, promoting the localization of nursing role function and work performance is extremely important. This study was designed as a descriptive investigation. The 170 subjects were nursing staff working in a medical center and who had outpatient service experience for more than three months. The purposes: to understand the nursing staff's role function of consensus, expectation, execution, and work performance in out patient service. The findings: ”check on safety” was the most important role function; the lowest score was ”comprehensive service provider”. There was a positive correlation between expectation and execution and a positive correlation between execution and work performance. Work performance predictors were ”formal nursing staff”, ”team leader”, and ”carrying out”, which explained 34%. ”Nursing stage” and ”nursing work period” were the predictors of execution, which explained 14%. The predictor of expectation was ”nursing work period”, which explained 4% of the variance. Based on the results, strengthening the nursing staff role function of cognition, encouraging colleagues to be advanced, and seeking reasonable welfare will retain the post of an outstanding nursing staff.