科技研究機構組織績效評估之探討

The Performance Appraisal of S&T Research Organizations

10.6978/YKSYK.200310.0062

陳怡之(Yiche Grace Chen)

研究機構 ； 組織績效 ； 4C鑽石模型 ； 指標系統 ； research organizations ； performance appraisa ； 4C diamond model ； index system

研考雙月刊

27卷5期（2003 / 10 / 01）

62 - 79

繁體中文

本研究針對科技研究機構組織績效評估之問題，由績效評估理論及指標系統切入，歸納有關組織績效評估之觀點，復闡述經濟部科技專案績效考評作業，行政院國科會科技組織績效評鑑作業，以及美國政府績效評估制度：三者之背景、目的、觀察指標與評比方法等；最後，並以本研究所提4C鑽石模型進行比較。本研究認為：一個良好的評估制度，應先確立評估的目的與回饋機制；同時，要有周全、適切的評估指標與運作過程，評估結果的公開，也是必要。而影響評估結果，其說服力與公信力的存在，取決於評估者之專業能力、經驗與公正性；因此，長期培養專業的評估人才而又兼顧利益衝突的迴避，恐是未來需努力的目標，也是無法避免的挑戰。

This study focuses on the issues of performance appraisal for R&D organizations. Themes regarding organizational appraisal and the index system of R&D performance have been examined through literature review. With the concept of 4C Diamond Model (context, content, contact, and consequence), we conducted a diagnosis and comparison between three major systems of performance appraisal: The Technology Development Programs of MOEA; The Evaluation System for R&D Organizations of NSC, and The GPRA in the U.S. Finally, we concluded that a ”good” appraisal system should include: a clear purpose of this appraisal activity, its feedback linkage, a functional operation process and a comprehensive index system. Meanwhile, the disclosure of appraisal results is necessary due to issues of fairness and credibility. And the screening of ”suitable” evaluators is most critical to the success of an evaluation system. It is thus suggested that, for sustaining better standard and good quality of evaluation system, some experts of evaluation have to be nurtured.