雲端平台上多準則規劃的專案工作分派與績效管理評估

Project Assignment Using Multi-criteria Programming and Performance Management Assessment in GSS on Cloud Platforms

李俊民(Jimmy Lee)；黃國華(Jason Huang)

分析層級程序法 ； 群體支援系統 ； 決策支援系統 ； Analytic Hierarchy Process ； Group Support Systems ； Decision Support Systems

東吳經濟商學學報

81期（2013 / 06 / 01）

31 - 68

繁體中文

企業專案的人力分配是顯著影響其專案效能及效率的重要因素。對於上述議題，除了結合基本的多準則專案分派模式及績效管理模式外，本研究更開發一套雲端運算的群體支援系統（group support systems，GSS）平台，來讓所有專案的成員能夠協調得到和諧及一致（harmonious and consistent）的意見，進而提高專案的效能及效率，以增加總生產力。對於多準則專案分派模式及績效管理模式，本研究利用分析層級程序法（AHP）來歸納影響專案開發之相關的決策構面，取得各成員的專案經驗值，再依據客戶所需的工作類型、人數、時程、預算等限制條件來建構「多目標的專案分派模式」；然後導入績效管理機制的系統。透過軟體來歸納各種準則以進行解答及驗證上述兩種決策模式，經由資料模擬驗證出加入績效管理決策模式之專案成果是顯著優於基本分派決策模式。最後，各種管理分析更證實GSS平台的加入能夠使得企業在人力資源分配時得到更完善的專案成果，減少客戶成本與時間，提昇顧客滿意度，並建構企業內部的知識分享平台。

Effectiveness and efficiency of any project are significantly affected by assignment of human resources to all projects implemented in each enterprise. For above issue, besides combining multi-criteria project assignment model with performance management model, an enterprise portal of group support systems (GSS) on cloud platforms was developed such that a harmonious and consistent agreement of all members involved in all important decisions of each project can be obtained, and effectiveness and efficiency of all projects can be enhanced and total productivity also can be increased by integrating subsystems in this study. For multi-criteria project assignment and performance management models, analytic hierarchy process (AHP) was first used to find related factors for significantly affecting project development and their experienced values of members' evaluation of each project. Under constraints of work type, workload, schedule, budget, etc. of all projects, a multi-objective project assignment model is formed and a performance management system is added into previous model so that its solutions can be obtained, tested and interactively improved by software. Further, various managerial analyses verify that the involvement of GSS platform can significantly enhance total effectiveness and efficiency of all projects in an enterprise, reduce all related cost and completion time, and finally build a successful knowledge sharing platform on intranet.

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