题名

民衆對臺灣縣市政府響應式網頁區塊項目顯示看法之研究

并列篇名

A Study of Public Opinion on the Display of Block Items in Design of Taiwan County (City) Government's Responsive Web Pages

DOI

10.6245/JLIS.202004_46(1).0002

作者

楊美雪(Mei-Hsueh Yang)；張祐瑄(Yu-Husan Chang)

关键词

區塊項目 ； 政府網站 ； 響應式網頁設計 ； Block Items ； Government Website ； Responsive Web Design

期刊名称

圖書館學與資訊科學

卷期/出版年月

46卷1期（2020 / 04 / 01）

页次

32 - 63

内容语文

繁體中文
中文摘要

隨著行動裝置的普及，適應於各式裝置的響應式網頁受到重視，也帶動政府網站結合響應式網頁設計。本研究旨在探討民眾對臺灣縣市政府響應式網頁中，區塊項目於不同裝置上的顯示看法。經由文獻歸納出，導覽資訊部分大多位於頁首與頁尾，內容服務則大多包括縣市資訊、機關資訊、公告資訊、施政資訊、即時資訊、連結資訊、便民申辦、民意交流等八個區塊。透過網路問卷調查，獲得472份有效問卷。研究結果顯示，民眾認為大部分的區塊項目皆應顯示於臺灣縣市政府響應式網頁中，但在不同裝置的區塊顯示看法有顯著差異。彙整開放式問題發現，民眾認為在臺灣縣市政府響應式網頁中應提供便利性與即時性的服務項目。最後，本研究根據結果，對實務及後續研究提出建議，以供相關領域參考。
英文摘要

With the increasing popularity of mobile devices, responsive web pages that can be adapted to various devices have been addressed, driving government's websites to combine with responsive web design. The main purpose of this study is to investigate people's opinion about the display of block items on different devices in terms of the responsive web pages of county (city) government in Taiwan. According to relevant literature, the navigation information is mostly put in the header or footer section of the page; the content service generally includes eight blocks: county (city) information, agency information, announcements, administrative information, instant messages, related links, public services, and public opinion exchange. Through the Internet, there are 472 valid questionnaires collected. The results demonstrate the majority of people consider that most of the block items should be displayed in responsive web pages of county (city) government in Taiwan, but there are diverse views about how to display those block items on different devices. The open‐ended questions even report that people think that convenient and immediate service items should be provided. Finally, based on the results, this study offers some suggestions for practice and follow‐up research in related fields.
主题分类 人文學 > 圖書資訊學
参考文献
  1. 王麗蕉, Li-Chiao(2007)。網路資源長期保存：以多元層次描述模式建構之探討。教育資料與圖書館學，44(4)，455-471。
    連結：
  2. 俞振華, Chen-Hua,蔡佳泓, Chia-hung(2011)。社會公平與經濟發展：台灣民眾的政策意向之初探象。社會科學論叢，5(2)，135-172。
    連結：
  3. 張凱勛, Kai-Hsun,王年燦, Nein-Tsan(2010)。無障礙網頁開發之研究。藝術論文集刊，15，23-39。
    連結：
  4. 楊明璧, Mirng-Bih,詹淑文(2005)。電子化政府服務服務品質及民眾滿意程度分析－以臺北市電子化政府入口網站為研究對象。顧客滿意學刊，1(1)，117-144。
    連結：
  5. 蘇子淵,Tzu-Yuan,何宏文, Phoenix(2015)。跨平台網頁介面 RWD 對於網頁瀏覽之視覺傳達的影響。商業設計學報，19，19-38。
    連結：
  6. (2014).Beginning responsive web design with HTML5 and CSS3.Berkeley, CA:Apress.
  7. Almarashdeh, I.,Alsmadi, M.(2016).Heuristic evaluation of mobile government portal services: An experts’ review.2016 11th International Conference for Internet Technology and Secured Transactions (ICITST),Piscataway, NJ:
  8. Baturay, M. H.,Birtane, M.(2013).Responsive web design: A new type of design for web-based instructional content.Procedia - Social and Behavioral Sciences,106,2275-2279.
  9. Butt, N.,Warraich, N. F.,Tahira, M.(2019).Development level of electronic government services: An empirical study of e-government websites in Pakistan.Global knowledge, memory and communication,68(1/2),33-46.
  10. Charski, M.(2015).Beyond responsive design: Optimizing for different mobile devices.EContent,38(7),18-22.
  11. Chen, Y.(2013).Research on optimized design of kansei engineering-based web interface.2013 International Conference on Computational and Information Sciences,Piscataway, NJ:
  12. Chen, Y.,Xie, X.,Ma, W. Y.,Zhang, H. J.(2005).Adapting web pages for small-screen devices.IEEE Internet Computing,9(1),50-56.
  13. David, N.(2017).Democratizing government: What we know about e-Government and civic engagement.International E-Government Development: Policy, Implementation and Best Practice,London, UK:
  14. Faisal, C. M. N.,Gonzalez-Rodriguez, M.,Fernandez-Lanvin, D.,Andres-Suarez, J.(2017).Web design attributes in building user trust, satisfaction, and loyalty for a high uncertainty avoidance culture.IEEE Transactions on Human-Machine Systems,47(6),847-856.
  15. Gant, J. P.,Gant, D. B.(2002).Web portal functionality and state government e-service.Proceedings of the 35th Annual Hawaii International Conference on System Sciences,Piscataway, NJ:
  16. Gardner, B. S.(2011).Responsive web design: Enriching the user experience.Sigma Journal: Inside the Digital Ecosystem,11(1),13-19.
  17. Ghazali, N.,Razali, R. ,Gliem, J. A.,Gliem, R. R.(2014).A preliminary review of interface design elements for mobile electronic government systems.2014 4th World Congress on Information and Communication Technologies (WICT 2014),Piscataway, NJ:
  18. Gliem, J. A.,Gliem, R. R.(2003).Calculating, interpreting, and reporting Cronbach’s alpha reliability coefficient for Likert-type scales.Midwest Research-to-Practice Conference in Adult, Continuing, and Community Education
  19. Hsieh, H. P.,Huang, C. S.,Yen, D. C.(2013).Assessing web services of emerging economies in an eastern country─Taiwan’s e-government.Government Information Quarterly,30(3),267-276.
  20. Huang, Z.,Benyoucef, M.(2014).Usability and credibility of e-government websites.Government Information Quarterly,31(4),584-595.
  21. Hung, S. Y.,Chang,C. M.,Kuo, S. R.(2013).User acceptance of mobile e-government services: An empirical study.Government Information Quarterly,30(1),33-44.
  22. Hussain, A.,Mkpojiogu, E.(2015).The effect of responsive web design on the user experience with laptop and smartphone devices.Jurnal Teknologi (Sciences & Engineering),77(4),41-47.
  23. Jaimez-González, C. R.,Ortíz-González, R.(2014).Exploring and analysing web tools for creating online stores.IADIS International Conference e-Commerce 2014 (part of MCCSIS),Lisbon, Portugal:
  24. Janita, M. S.,Miranda, F. J.(2018).Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees.Telematics and Informatics,35(2),457-469.
  25. Karkin, N.,Janssen, M.(2014).Evaluating websites from a public value perspective: A review of Turkish local government websites.International Journal of Information Management,34(3),351-363.
  26. Kim, B.(2013).Responsive web design, discoverability, and mobile challenge.Library Technology Reports,49(6),29-39.
  27. Klein, D.,Gubic, A.(2014).Responsive website design for higher education utilizing mobile centric features.Online Journal of International Institute for Applied Knowledge Management,2(1),69-81.
  28. Kumar, R.,Sachan, A.,Mukherjee, A.(2017).Qualitative approach to determine user experience of e-government services.Computers in Human Behavior,71,299-306.
  29. Lee, F. Y.,Shukran, M. A. M.,Wong, C. K.(2014).Responsive web design for mobile device screen optimization.Applied Mechanics and Materials,548-549,1460-1464.
  30. Lestari, D. M.,Hardianto, D.,Hidayanto, A. N.(2014).Analysis of user experience quality on responsive web design from its informative perspective.International Journal of Software Engineering and Its Applications,8(5),53-62.
  31. Liu, Y.,Chen, X.,Wang, X.(2012).Evaluating the readiness of government portal websites in China to adopt contemporary public administration principles.Government Information Quarterly,29(3),403-412.
  32. Majid, E. S. A.,Kamaruddin, N.,Mansor, Z.(2015).Adaptation of usability principles in responsive web design technique for e-commerce development.2015 International Conference on Electrical Engineering and Informatics (ICEEI),Piscataway, NJ:
  33. Marcotte, E. (2010, May 25). Responsive web design. An a list apart article [Web log post]. Retrieved from http://alistapart.com/article/responsive-web-design.
  34. Mohorovičić, S.(2013).Implementing responsive web design for enhanced web presence.2013 36th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO),Piscataway, NJ:
  35. Nations, U.(2014).United Nations e-government survey 2014: E-Government for the future we want.New York:United States: United Nations Department of Economic and Social Affairs.
  36. Nene, A. R.(2015).Responsive web design.International Journal of Engineering and Computer Science,4(3),10772-10774.
  37. Oni, A. A.,Okunoye, A.,Mbarika, V.(2016).Evaluation of e-government implementation: The case of state government websites in nigeria.The Electronic Journal of e-Government,14(1),48-59.
  38. Pang, C.,Neustaedter, C.,Procyk, J.,Riecke, B. E.(2015).A comparison of visual and textual city portal designs on desktop and mobile interfaces.Proceedings of the 41st Graphics Interface Conference,Nova Scotia, Canada:
  39. Parush, A.,Shwarts, Y.,Shtub, A.,Chandra, M. J.(2005).The impact of visual layout factors on performance in web pages: A cross-language study.Human Factors,47(1),141-157.
  40. Rahardjo, E.,Mirehandani, D.,Joshi, K.(2007).E-government functionality and website features: A case study of indonesia.Journal of Global Information Technology Management,10(1),31-50.
  41. Rao, L. M.,Krishna, S. R.(2013).Challenges and future trends in e-Governance.International Journal of Scientific & Engineering Research,4(9),772-785.
  42. Rempel, H. G.,Bridges, L.(2013).That was then, this is now: Replacing the mobile-Optimized site with responsive design.Information Technology and Libraries,32(4),8-24.
  43. Riggs, W.(2017).Mobile responsive websites and local planning departments in the US- Opportunities for the future.Environment and Planning B: Urban Analytics and City Science,44(5),947-963.
  44. Roudaki, A.,Kong, J.,Yu, N.(2015).A classification of web browsing on mobile devices.Journal of Visual Languages & Computing,26,82-98.
  45. Sá, F.,Rocha, Á.,Cota, M. P.(2016).From the quality of traditional services to the quality of local e-government online services: A literature review.Government Information Quarterly,33(1),149-160.
  46. Sari, Z.,Sarosa, M.,Nurwasito, H.(2012).Concept of designing an optimized pull model view controller type content management Framework.International Journal of Computer Applications,57(20),9-13.
  47. Subić, N.,Krunić, T.,Gemović, B.(2014).Responsive web design - are we ready for the new age?.Online Journal of Applied Knowledge Management,2(1),93-103.
  48. Tang, Z.,Gong, Z.,Han, X.,Peng, X.(2018).Public interest in continued use of Chinese government portals: A mixed methods study.Telematics and Informatics,35(8),2312-2325.
  49. Teo, T. S.,Srivastava, S. C.,Jiang, L.(2008).Trust and electronic government success: An empirical study.Journal of management information systems,25(3),99-132.
  50. Uçar, E.,Uzun, E.,Tüfekci, P.(2017).A novel algorithm for extracting the user reviews from web pages.Journal of Information Science,43(5),696-712.
  51. Verkijika, S. F.,De Wet, L.(2018).A usability assessment of e-government websites in Sub-Saharan Africa.International Journal of Information Management,39,20-29.
  52. Voutilainen, J. P.,Salonen, J.,Mikkonen, T.(2015).On the Design of a responsive user interface for a multi-device web service.2015 2nd ACM International Conference on Mobile Software Engineering and Systems,Piscataway, NJ:
  53. Wang, H. J.,Lo, J.(2012).Determinants of citizens’ intent to use government websites in Taiwan.Information Development,29(2),123-137.
  54. 行政院研究發展考核委員會, Development and Evaluation Commission, Executive Yuan(2013)。行政院研究發展考核委員會（2013）。第四階段電子化政府計畫（101 年-105 年）（核訂本）。臺北市：行政院研究發展考核委員會。【Research, Development and Evaluation Commission, Executive Yuan (2013). Dì sì jiēduàn diànzǐhuà zhèngfǔjìhuà (101-105) (Hé dìng běn). Taipei: Research, Development and Evaluation Commission, Executive Yuan.】。
  55. 李仲彬, Chung-Pin,洪永泰, Yung-Tai,朱斌妤, Pin-Yu,黃東益, Tong-Yi,黃婉玲, Wan-Ling,曾憲立, Hsien-Lee(2017)。國家發展委員會委託研究報告國家發展委員會委託研究報告,臺北市=Taipei:國家發展委員會=National Development Council。
  56. 國家發展委員會（2017）。政府網站服務管理規範。臺北市：國家發展委員會。【National Development Council (2017). Zhèngfǔ wǎngzhàn fúwù guǎnlǐ guīfàn. Taipei: National Development.】
  57. 國家發展委員會=National Development Council(2018)。國家發展委員會（2018）。107 年度行政院所屬機關、直轄市及縣市政府網站營運績效第 1 階段檢核報告。臺北市：國家發展委員會。【National Development Council (2018). 107niándù Xíngzhèngyuàn suǒshǔjīguān, zhíxiáshì jí xiànshìzhèngfǔ wǎngzhàn yíngyùn jī xiào dì 1 jiēduàn jiǎn hé bàogào. Taipei: National Development.】。
  58. 國家發展委員會（2015）。政府網站版型與內容管理規範。臺北市：國家發展委員會。【National Development Council (2015). Zhèngfǔ wǎngzhàn bǎnxíng yǔ nèiróng guǎnlǐ guīfàn. Taipei: National Development.】
  59. 陳敦源, Don-Yun,廖洲棚, Zhou-Peng,董祥開, Hsiang-Kai(2017)。公共治理與績效管理：以政府網站管理為例之研究。國土及公共治理季刊 ，5(3)，34-53。
  60. 創市際市場研究顧問=InsightXplorer(2018)。創市際雙週刊 ，104
  61. 創市際市場研究顧問=InsightXplorer(2018)。創市際雙週刊，117
  62. 新北市政府（2019）。新北市政府。檢自：https://www.ntpc.gov.tw/ch/index.jsp 【New Taipei City Government (2019). New Taipei City Government. Retrieved from: https://www.ntpc.gov.tw/ch/index.jsp.】
  63. 臺北市政府（2019）。臺北市政府全球資訊網。檢自：ttps://www.gov.taipei/【Taipei City Government (2019). Taipei City Government quánqiúzīxùnwǎng. Retrived from: https://www.gov.taipei/.】
  64. 聯合行銷研究股份有限公司=United Marketing Research(2016)。國家發展委員會委託研究報告國家發展委員會委託研究報告,臺北市=Taipei:National Development Council。
print cancel