参考文献
|
-
彭于萍(2007)。大學圖書館員服務導向組織公民行為初探:由服務品質觀點探討。圖書與資訊學刊,60,49-65。
連結:
-
教育部[Ministry of Education](2004)。大學圖書館設立及營運基準[Daxuetushuguan sheli ji yingyun jizhun](2008年2月19日修正發布)[(Declared February 19, 2008)]。
-
Reed Research Group (2007). Satisfaction survey-Library Journal. Retrieved August 19, 2008, from http://www.libraryjournal.com/contents/pdf/satisfaction.pdf
-
Hoppock, R. (1935). Job Satisfaction. New York: Harper.
-
Abell, M. D.(1979).The changing role of the academic librarian: Drift and mastery.College & Research Libraries,40(2),154-164.
-
Ajzen, I.(2005).Attitudes, personality, and behavior.Chicago, IL:Dorsey Press.
-
Anderson, J. C.,Gerbing, D. W.(1988).Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin,103(3),411-423.
-
Andrews, A. M.,Ellis, D.(2005).The changing nature of work in library and information services in the UK: An analysis.Education for Information,23(1-2),57-77.
-
Bagozzi, R. P.,Yi, Y.(1988).On the evaluation of structural equation model.Journal of the Academy of Marketing Sciences,16(1),74-94.
-
Barrick, M. R.,Mount, M. K.(1993).Autonomy as a moderator of the relationships between the big five personality dimensions and job performance.Journal of Applied Psychology,87(2),268-279.
-
Bassett-Jones, N.,Lloyd, G. C.(2005).Does Herzberg's Motivation theory have staying power?.Journal of Management Development,24(10),929-943.
-
Bateman, T. S.,Organ, D. W.(1983).Job satisfaction and the good soldier: The relationship between affect and employee citizenship.Academy of Management Journal,26(4),587-595.
-
Beaty, J. C.,Cleveland, J. N.,Murphy, K. R.(2001).The relation between personality and contextual performance in "Strong" versus "Weak" situations.Human Performance,14(2),125-148.
-
Bell, S. J.,Menguc, B.(2002).The employee-organization relationship, organizational citizenship behaviors, and superior service quality.Journal of Retailing,78(2),131-146.
-
Bengston, D. S.,Shields, D.(1985).A test of Marchant's predictive formulas involving job satisfaction.Journal of Academic Librarianship,11(2),88-92.
-
Bettencourt, L. A.,Brown, S. W.(1997).Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors.Journal of Retailing,73(1),39-61.
-
Bolino, M. C.,Turnley, W. H.(2005).The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict.Journal of Applied Psychology,90(4),740-748.
-
Borman, W. C.(Ed.),Ilgen, D. R.(Ed.),Klimoski, R. J.(Ed.)(2003).Handbook of psychology: Industrial and organizational psychology.Hoboken, NJ:Wiley.
-
Borman, W. C.,Motowidlo, S. J.(1997).Task performance and contextual performance: The meaning for personnel selection research.Human Performance,10(2),99-109.
-
Bragger, J.,Rodriguez-Srednicki, O.,Kutcher, E.,Indovino, L.,Rosner, E.(2005).Workfamily conflict, work-family culture, and organizational citizenship behavior among teachers.Journal of Business & Psychology,20(2),303-324.
-
Chwe, S. S.(1978).A comparative study of job satisfaction: Catalogers and reference librarians in university libraries.Journal of Academic Librarianship,4(3),139-143.
-
Coleman, V. I.,Borman, W. C.(2000).Investigating the underlying structure of the citizenship performance domain.Human Resource Management Review,10(1),25-44.
-
Conway, J. M.(1999).Distinguishing contextual performance from task performance for managerial jobs.Journal of Applied Psychology,84(1),3-13.
-
D''Elia, G. P.(1979).The determinants of job satisfaction among beginning librarians.Library Quarterly,49(3),283-302.
-
Deluga, R. J.(1994).Supervisor trust building, leader-member exchange and organizational citizenship behavior.Journal of Occupational and Organizational Psychology,67(4),315-326.
-
Dierdorff, E. C.,Morgeson, F. P.(2007).Consensus in work role requirements: The influence of discrete occupational context on role expectations.Journal of Applied Psychology,92(5),1228-1241.
-
Doering, M.,Rhodes, S. R.,Schuster, M.(1983).The aging worker.Beverly Hills, CA:Sage.
-
DuMont, R. R.(1980).A conceptual basis for library effectiveness.College & Research Libraries,41(2),103-111.
-
Dunnette, M. D.(Ed.),Hough, L. M.(Ed.)(1991).Handbook of industrial and organizational psychology.Palo Alto, CA:Consulting Psychology Press.
-
Edwards, B. D.,Bell, S. T.,Arthur, W.,Decuir, A. D.(2008).Relationships between facets of job satisfaction and task and contextual performance.Applied Psychology: An International Review,57(3),441-465.
-
Edwards, R. G.,Williams, C. J.(1998).Performance appraisal in academic libraries: Minor changes or major renovation.Library Review,47(1),14-19.
-
Farh, J. L.,Earley, P. C.,Lin, S. C.(1997).Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society.Administrative Science Quarterly,42(3),421-444.
-
Farh, J. L.,Hackett, R. D.,Liang, J.(2007).Individual-level cultural values as moderators of perceived organizational support-employee outcome relationships in China: Comparing the effects of power distance and traditionality.Academy of Management Journal,50(3),715-729.
-
Fisher, C.(1980).On the dubious wisdom of expecting satisfaction to correlate with performance.Academy of Management Review,5(4),607-612.
-
Fried, Y.,Ferris, G. R.(1987).The validity of the job characteristics model: A review and meta-analysis.Personnel Psychology,40(2),287-322.
-
Gellatly, I. R.,Irving, P. G.(2001).Personality, autonomy, and contextual performance of managers.Human Performance,14(3),231-245.
-
Goodman, P. S.(Ed.),Sproull, L. S.(Ed.),Associates(Ed.)(1990).Technology and organizations.San Francisco:Jossey-Bass.
-
Griffin, M. A.,Neal, A.,Neale, M.(2000).The contribution of task performance and contextual performance to effectiveness: Investigating the role of situational constraints.Applied Psychology: An International Review,49(3),517-533.
-
Griffin, M. A.,Neal, A.,Parker, S. K.(2007).A new model of work role performance: Positive behavior in uncertain and interdependent contexts.Academy of Management Journal,50(2),327-347.
-
Hackman, J. R.,Oldham, G. R.(1975).Development of the job diagnostic survey.Journal of Applied Psychology,60(2),159-170.
-
Harter, J. K.,Schmidt, F. L.,Hayes, T. L.(2002).Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.Journal of Applied Psychology,87(2),268-279.
-
Hernon, P.,Powell, R. R.,Young, A. P.(2001).University library directors in the association of research libraries: The next generation, part one.College & Research Libraries,62(2),116-146.
-
Herzberg, F.,Mausner, B.,Snyderman, B. B.(1959).The Motivation to work.New York:John Wiley & Sons.
-
Hirschfeld, R. R.(2000).Does revising the intrinsic and extrinsic subscales of the Minnesota satisfaction questionnaire short form make a difference?.Educational and Psychological Measurement,60(2),255-270.
-
Iaffaldano, M. T.,Muchinsky, P. M.(1985).Job satisfaction and job performance: A metaanalysis.Psychological Bulletin,97(2),251-273.
-
International Organization for Standardization(1998).Information and documentation-Library performance indicators.Geneva:International Organization for Standardization.
-
International Organization for Standardization(2003).Information and documentation-International library performance indicators.Geneva:International Organization for Standardization.
-
Jaccard, J.,Wan, C. K.(1996).LISREL approaches to interaction effects in multiple regression.Newbury Park, California:Sage Publications.
-
Jacobs, R.,Solomon, T.(1977).Strategies for enhancing the prediction of job performance from job satisfaction.Journal of Applied Psychology,62(4),417-421.
-
Jawahar, I. M.,Meurs, J. A.,Ferris, G. R.,Hochwarter, W. A.(2008).Self-efficacy and political skill as comparative predictors of task and contextual performance: A two-study constructive replication.Human Performance,21(2),138-157.
-
Jöreskog, K. G.,Sörbom, D.(1993).LISREL 8: Structural equation modeling with the SIMPLIS command language.New Jersey:Scientific Software International Inc.
-
Judge, T. A.,Bono, J. E.,Locke, E. A.(2000).Personality and job satisfaction: The mediating role of job characteristics.Journal of Applied Psychology,85(2),237-249.
-
Judge, T. A.,Thoresen, C. J.,Bono, J. E.,Patton, G. K.(2001).The job satisfaction-job performance relationship: A qualitative and quantitative review.Psychological Bulletin,127(3),376-407.
-
Jurowski, C.,Gursoy, D.(2004).Distance effects on residents' attitudes toward tourism.Annals of Tourism Research,31(2),296-312.
-
Kamdar, D.,Van Dyne, L.(2007).The joint effects of personality and workplace social exchange relationships in predicting task performance and citizenship performance.Journal of Applied Psychology,92(5),1268-1298.
-
Katz, D.,Kahn, R. L.(1978).The social psychology of organizations.New York:Wiley.
-
Kroll, H. R.(1983).Beyond evaluation: Performance appraisal as a planning and motivational tool in libraries.Journal of Academic Librarianship,9(1),27-32.
-
Kwon, N.,Gregory, V. L.(2007).The effects of librarians' behavioral performance on user satisfaction in chat reference services.Reference & User Services Quarterly,47(2),137-148.
-
Landry, M. B.(2000).The effects of life satisfaction and job satisfaction on reference librarians and their work.Reference & User Services Quarterly,40(2),166-177.
-
Lee, C.,Ashford, S. J.,Bobko, P.(1990).Interactive effects of "Type A" behavior and perceived control on worker performance, job satisfaction, and somatic complaints.Academy of Management Journal,33(4),870-881.
-
Leysen, J. M.,Boydston, J. M. K.(2009).Job satisfaction among academic cataloger librarians.College & Research Libraries,70(3),273-297.
-
Lim, S.(2008).Job satisfaction of information technology workers in academic libraries.Library and Information Science Research,30(2),115-121.
-
Lim, S.(2007).Library informational technology workers: Their sense of belonging role, job autonomy, and job satisfaction.Journal of Academic Librarianship,30(4),492-500.
-
Lisker, P.(2005).Upwelling: Getting those great ideas from the bottom up.Public Libraries,44(6),314-316.
-
Loher, B. T.,Noe, R. A.,Moeller, N. L.(1985).A meta-analysis of the relation of job characteristics to job satisfaction.Journal of Applied Psychology,70(2),280-289.
-
Lovelock, C. C.(1983).Classifying service to gain strategic marketing insights.Journal of Marketing,47(3),9-20.
-
Lynch, B. P.,Verdin, J. A.(1983).Job satisfaction in libraries: Relationships of the work itself, age, sex, occupational group, tenure, supervisory level, career commitment, and library department.The Library Quarterly,53(4),434-447.
-
Marsh, H. W.,Balla, J. R.,McDonald, R. P.(1988).Goodness-of-fit indexes in confirmatory factor analysis: The effect of sample size.Psychological Bulletin,103(3),391-410.
-
Marsh, H. W.,Hocevar, D.(1985).Application of confirmatory factor analysis to the study of self-concept: First and higher order factor models and their invariance across groups.Psychological Bulletin,97(3),562-582.
-
Martell, C.(1989).Achieving high performance in library work.Library Trends,38(1),73-91.
-
Moorman, R. H.(1993).The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior.Human Relations,46(6),759-777.
-
Morgeson, F. P.,Delaney-Klinger, K.,Hemingway, M. A.(2005).The importance of job autonomy, cognitive ability, and job-related skill for predicting role breadth and job performance.Journal of Applied Psychology,90(2),399-406.
-
Morrison, P. D.(1969).The Career of the academic librarian.Chicago:American Library Association.
-
Motowidlo, S. J.,Borman, W. C.,Schmit, M. J.(1997).A theory of individual differences in task and contextual performance.Human Performance,10(2),71-83.
-
Motowidlo, S. J.,Van Scotter, J. R.(1994).Evidence that task performance should be distinguished from contextual performance.Journal of Applied Psychology,79(4),475-480.
-
O''Reilly, C.,Caldwell, D.,Barnett, W.(1989).Work group demography, social integration, and turnover.Administrative Science Quarterly,34(1),21-37.
-
Organ, D. W.(1977).A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis.Academy of Management Review,2(1),46-53.
-
Organ, D. W.(1997).Organizational citizenship behavior: It's construct clean-up time.Human Performance,10(2),85-97.
-
Organ, D. W.(1988).A restatement of the satisfaction-performance hypothesis.Journal of Management,14(4),547-557.
-
Organ, D. W.,Ryan, K.(1995).A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior.Personnel Psychology,48(4),775-802.
-
Oster, S. M.(1995).Strategic management for nonprofit organization.Oxford:Oxford University Press.
-
Parmer, C.,East, D.(1993).Job satisfaction among support staff in twelve Ohio academic libraries.College & Research Libraries,54(1),43-57.
-
Plate, K. H.,Stone, E. W.(1974).Factors affecting librarians' job satisfaction: A report of two studies.Library Quarterly,44(2),97-110.
-
Podsakoff, P. M.,MacKenzie, S. B.,Paine, J. B.,Bachrach, D. G.(2000).Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research.Journal of Management,26(3),513-563.
-
Riggs, D. E.(1984).Strategic planning for library managers.Phoenix, Ariz:Oryx Press.
-
Roberts, B. W.(Ed.),Hogan, R.(Ed.)(2001).Personality psychology in the workplace.Washington, DC:American Psychological Association.
-
Rockman, I. F.(1984).Job satisfaction among faculty and librarians: A study of gender, autonomy, and decision making opportunities.Journal of Library Administration,5(3),43-56.
-
Rotundo, M.,Sackett, P. R.(2002).The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach.Journal of Applied Psychology,87(1),66-80.
-
Schachter, D.(2006).Integrating the new librarian into your library.Information Outlook,10(2),8-9.
-
Schmitt, N.(Ed.),Borman, W. C.(Ed.)(1993).Personnel selection in organizations.San Francisco:Jossey-Bass.
-
Schnake, M.,Cochran, D.,Dumler, M.(1995).Encouraging organizational citizenship: The effects of job satisfaction, perceived equity and leadership.Journal of Managerial Issues,7(2),209-221.
-
Siggins, J. A.(1992).Job satisfaction and performance in a changing environment.Library Trends,41(2),299-315.
-
Spector, P. E.(1986).Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work.Human Relations,39(11),1005-1016.
-
Spillane, R.(1973).Intrinsic and extrinsic job satisfaction and labour turnover: A questionnaire study of Australian managers.Occupational Psychology,47(1-2),71-74.
-
Stead, B. A.,Scamell, R. W.(1980).A study of the relationship of role conflict, the need for role clarity, and job satisfaction for professional librarians.Library Quarterly,50(3),310-323.
-
Stead, B. A.,Scamell, R. W.(1981).A note on the contribution of assertiveness training to job satisfaction of professional librarians.Library Quarterly,51(4),380-389.
-
Tennant, R.(1998).The most important management decision: Hiring staff for the new millennium.Library Journal,123(3),102-103.
-
Thornton, J. K.(2000).Job satisfaction of librarians of African descent employed in ARL academic libraries.College & Research Libraries,61(3),217-232.
-
Togia, A.,Koustelios, A.,Tsigilis, N.(2004).Job satisfaction among Greek academic librarians.Library & Information Science Research,26(3),373-383.
-
Troyer, L.,Mueller, C. W.,Osinsky, P. I.(2000).Who's the boss? A role-theoretic analysis of customer work.Work and Occupations,27(3),406-427.
-
Vaughn, W. J.,Dunn, J. D.(1974).A study of job satisfaction in six libraries.College & Research Libraries,35(3),163-177.
-
Voelck, J.(1995).Job satisfaction among support staff in Michigan academic libraries.College & Research Libraries,56(2),157-170.
-
Wagner, S. L.,Rush, M. C.(2000).Altruistic organizational citizenship behavior: Context, disposition, and age.The Journal of Social Psychology,140(3),379-391.
-
Wahba, S. P.(1975).Job satisfaction of librarians: A comparison between men and women.College & Research Libraries,36(1),45-51.
-
Ward, D.,Liriano, M. I.,Gard, B. A.,Johnson, R. L.,Vyhnanek, L. A.,Beck, S. J.(2004).Guidelines for behavioral performance of reference and information service providers.Reference & User Services Quarterly,44(1),14-17.
-
Weiss, D. J.,Dawis, R. V.,England, G. W.,Lofquist, L. H.(1967).Manual for the Minnesota satisfaction questionnaire.Minneapolis:University of Minnesota Press.
-
Werner, J. M.(2000).Implications of OCB and contextual performance for human resource management.Human Resource Management Review,10(1),3-24.
-
Williamson, J. M.,Pemberton, A. E.,Lounsbury, J. W.(2005).An investigation of career and job satisfaction in relation to personality traits of information professionals.Library Quarterly,75(2),122-141.
-
中國圖書館學會(2000)。圖書館事業發展白皮書。台北市=Taipei:中國圖書館學會=Library Association of the Republic of China。
-
王麗蕉、鄭雅靜(2006)。大學圖書館評鑑之探討。國家圖書館館刊,95(1),35-58。
-
朱碧靜(1998)。學生在圖書館人力資源之運用與管理。臺北市立圖書館館訊,13(4),44-45。
-
吳碧蓮(1998)。台灣地區大學圖書館館員工作滿意度影響因素探討。圖書與資訊學刊,26,79-92。
-
俞依秀(1991)。我國國立大學圖書館館員對組織溝通滿意度之調查研究。台北市=Taipei:漢美=Hanmei。
-
胡真華(2006)。台中市=Taichung,中興大學圖書資訊學研究所=Graduate Institute of Library & Information Science, National Chung Hsing University。
-
范承源(1992)。美國圖書館在人力資源發展上的問題。書府,13,16-27。
-
徐金芬(1985)。我國大學圖書館館員工作滿意程度調查研究。圖書館學與資訊科學,11(2),207-234。
-
國家圖書館編(2007)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2005)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2002)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2004)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2010)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2009)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2003)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2008)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
國家圖書館編(2011)。中華民國圖書館年鑑。台北市=Taipei:國家圖書館=National Central Library。
-
張有物(2007)。彰化縣=Changhua,國立彰化師範大學商業教育學系=Deparyment of Business Education, National Changhua University。
-
陳麗玲(1993)。人力資源培訓在圖書館的運用。國立中央圖書館館刊,26(2),3-27。
-
陶惠芬(1999)。台北縣=Taipei,淡江大學教育資料科學學系=Department of Educational Media & Library Science, Tamkang University。
-
黃綠琬(1995)。台北縣=Taipei,淡江大學教育資料科學學系=Department of Educational Media & Library Science, Tamkang University。
-
黃麗虹(1999)。人力資源管理:從圖書館組織文化探究談起。國立成功大學圖書館館刊,4,1-12。
-
楊美華(1996)。圖書館的人力資源發展。臺北市立圖書館館訊,13(3),17-30。
-
楊敕貝(1999)。台北縣=Taipei,輔仁大學圖書資訊學系=Department of Library and Information Sceience, Fu Jen Catholic University。
-
廖又生(1992)。圖書館管理定律之研究─科際整合研究取向。台北市=Taipei:台灣學生書局=Student Book。
-
鄭淑麗(2007)。台北市=Taipei,世新大學資訊傳播學系=Department of Information and Communications, Shih Hsin University。
-
盧秀菊(2003)。圖書館之績效評估。中國圖書館學會會報,71,1-19。
-
謝寶煖(1998)。從顧客觀點來談圖書館的績效評估。國立成功大學圖書館館刊,1,10-22。
-
謝寶煖(1997)。從服務接觸談圖書館之服務環境管理。大學圖書館,1(4),31-51。
-
藍素華(1999)。圖書館參考服務中讀者與館員衝突之探討。大學圖書館,3(1),116-137。
-
鐘杏芬(2011)。台中市=Taichung,中興大學圖書資訊學研究所=Graduate Institute of Library and Information Science, National Chung Hsing University。
|