營造廠跨組織溝通管理對施工作業績效之影響評估－以連續壁工程為例

CROSS-ORGANIZATION COMMUNICATION MANAGEMENT FOR EVALUATING PROJECT PERFORMANCE OF GENERAL CONTRACTOR-A CASE STUDY OF DIAPHRAGM WALL

10.6652/JoCICHE.202210_34(6).0006

鄭明淵(Min-Yuan Cheng)；林禮威(Li-Wei Lin)

跨組織溝通管理 ； 企業流程再造 ； 單迴路學習 ； 雙迴路學習 ； Cross organization Communication ； Business Process Reengineering ； Single Loop Learning ； Double Loop Learning

中國土木水利工程學刊

34卷6期（2022 / 10 / 01）

513 - 528

英文

本研究建立「營造廠跨組織溝通管理模式」，協助營造廠透過溝通管理方法，對興建階段施工作業中之跨組織溝通，進行評估與改善，以提升整體之施工作業績效。本模式首先採用ARIS「組織」、「資料」、「功能」與「整合」四大觀點，建構流程溝通模型；再結合「溝通對象／溝通內容／溝通目標關係矩陣」，確認施工作業中之溝通運作模式；然後應用知識學習之單、雙迴路學習，找出工程執行過程中之溝通服務與效能缺口，據此設計再造新溝通方案；最後以「營造廠連續壁工程」為例，提出溝通導向流程再造建議，驗證模式的可行性，以作為後續研究之參考。

This study developed a "General Contractor cross-organizational Communication Management Model" to assist GC to evaluate and reengineer the cross-organizational communications in the construction operations during the construction phase, so as to improve the overall construction operation performance. This model first adopted the four viewpoints of ARIS, namely organization, data, function and control, to construct a process communication model. Using "communication object/communication content/communication target relationship matrix", the communication operation mode is established. This study applies the single-loop and dual-loop learning of knowledge learning to identify the communication service and effectiveness gaps in the construction operation process, and then re-design a new communication plan accordingly. Finally, taking curtain wall construction as an example, the communication-based process reengineering is proposed to verify the feasibility of the model and as a reference for future research.

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