Developing an Intelligent Workflow Management System to Manage Project Processes with Dynamic Resource Control

考量協同產品開發專案流程與動態資源配置之智慧型工作流程管理系統

10.29977/JCIIE.200611.0006

張瑞芬(Amy J. C. Trappey)；江梓安(Tzu-An Chiang)；柯文周(Sam Ke)

工作流程管理 ； 專家系統 ； 專案管理 ； 系統晶片 ； workflow management ； expert system ； project management ； system-on-a-chip SOC

工業工程學刊

23卷6期（2006 / 11 / 01）

484 - 493

英文

由於產品生命週期快速縮短，企業為求生存必須經由網際網路彼此協同合作，以縮短新產品研發及上市時程。透過分散式協同使得不同領域的專業團隊在不同的地點按工作流程之邏輯，共同執行一個專案。因產品及協同模式之複雜化，專案流程亦變得更加複雜並難以掌控。本研究之目的在發展以專家系統之規則為基之智慧型工作流程管理系統(Intelligent Workflow Management System, IWMS)。此系統運用專家系統之推論引擎為核心來管理與控制複雜的工作流程，以及其對應之系統資源配置。因此專案結果可以被精確控制，並能達成專案目標及滿足顧客多樣化需求。為了建立規則為基之智慧型工作流程管理系統運作機制，在此篇論文中，並提出工作流程執行運作的基礎架構和方法論。本研究並實際以協同系統晶片開發專案管理為例，展現此系統之完整功能與特色。

This research develops an intelligent workflow management system (IWMS) to efficiently and effectively manage complex processes of projects, control project flows, and allocate available resources for project execution dynamically across organizational boundaries. Process logics are embedded in predicate (IF-THEN) rules that can be activated when condition is met to drive workflows. In this paper, an expert system inference engine is applied to intelligently reason and manage workflows as well as resource allocations in a virtual web-enabled environment. Hence, project results can be controlled precisely to achieve the project goal and to meet the required project deliverables. In this study, we go into details to describe the flow operational mechanisms for the IWMS. Finally, we use a system-on-a-chip (SOC) development project as a case to demonstrate IWMS' comprehensive functions and capabilities for collaborative project management.

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