Responsibility Division Model for Multidisciplinary Project Management-A Case Study of an OEM Company

責任劃分模式應用於多專業團隊專案管理－以OEM公司為例

10.29977/JCIIE.200611.0008

馬家湘(Chia-Hsiang Ma)；陳連福(Alfred Chen)；黃成永(Cheng-Yong Huang)

多專業專案管理 ； 責任劃分 ； 人力劃分 ； 時程劃分 ； multi-disciplinary project management ； responsibility division ； workforce division ； schedule division

工業工程學刊

23卷6期（2006 / 11 / 01）

501 - 518

英文

現今企業內研發專案幾乎都是由多專業團隊所執行，專案成員通常由設計師、工程師與市場行銷人員所組成，一般而言，每個專業的責任並沒有清楚地被區分出來，因此典型的問題在於會發生未預期的錯誤與時間的浪費，通常是由於團隊成員相互間無法控制的衝突與不良的溝通所導致的，因此團隊成員間重新分配工作與有效率的溝通機制非常重要，也是本研究的關鍵議題，作者提出最新發展模式來解決上述提到的問題。責任劃分模式一開始是透過團隊成員填寫使用者調查表，統計調查結果轉換成責任劃分圖顯示出工作責任領導權，接下來在使用計畫評核術(PERT)圖表顯示出工作人力分派與執行時間。透過案例研究來說明本研究，證明了以責任劃分模式執行的專案執行總時程為116天，比較沒有使用本模式的專案執行時間為141天，本模式所發展出來的人力與時程管理技術是有貢獻的，無疑的責任劃分模式為一種有效的工具能夠打破專業間的溝通障礙及更進一步改善專案管理。

Today, R&D projects within enterprises are always executed by a multidisciplinary team. Its members are normally composed of designers, engineers and market researchers. In general, the responsibilities each discipline has to take are not clearly specified. Thus typical problems of unexpected mistakes and time wasting in executing the works are raised because of the uncontrollable conflicts and miscommunication within a team. Importantly enough, re-allocation of the works and efficient inter-communication mechanism among teammates become the key issue of this research. The authors have tried to bring about a newly developed model to solve the problems mentioned above. To start, the model of Responsibility Division is created through the process of a user survey that is filled out by the team members. These results are collected to form a responsibility division diagram that shows what the leadership tasks are. A Program Evaluation and Review Technique (PERT) diagram is subsequently introduced that shows the allocation of workforce and executing time. A case study has been introduced in this research. It has demonstrated that a project has been finished in 116 days by the application of the responsibility division model, compared to 141 days in original work flow without using it. Workforce and Schedule management technique developed by the model is an explicit contribution in this research. It is no doubt responsibility division model has served as an efficient tool that breaks the cross-disciplinary barriers in teammate's communications and furthermore improves the project management.

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