The Effect of the Application of Information Technology and Strategic Partnership on the Firm Performance of Logistics Service Providers

資訊科技之應用與策略性夥伴關係對物流服務業企業績效之影響

10.29977/JCIIE.200809.0003

陳昭華(Chao-Hua Chen)；蕭雅云(Ya-Yun Hsiao)

資訊科技應用 ； 策略性夥伴關係 ； 企業績效 ； 結構方程模式 ； information technology application ； strategic partnership ； firm performance ； structural equation modeling method

工業工程學刊

25卷5期（2008 / 09 / 01）

368 - 378

英文

過去研究顯示，資訊科技的應用對於企業績效的影響，和企業的本質及特性具有相關性，但不盡然是正面或反面的效用。本研究針對物流服務業，綜合考量「資訊科技的應用」、「策略性夥伴關係」和「企業績效」三項要素，應用結構方程模式探討三者的交互影響關係。模式驗證的資料是以分層抽樣、問卷調查得到的台灣各類型物流業者的意見爲基礎。實證分析結果顯示，資訊科技的應用分別對於策略性夥伴關係和企業績效具有顯著且正向的影響；資訊科技的應用也能透過策略性夥伴關係，間接提升企業績效；此外，策略性夥半關係對於企業績效具有顯著直接正向的影響，但兩者不具有回朔循環的效果。最後，本研究亦討論實証結果對於理論和管理實務層面的引申意涵。

There have been conflicting results regarding the effect of the application of information technology (IT) on firm performance reported in the literature. In this study we explore the relationships between IT application, strategic partnership and firm performance for a logistic service provider (LSP). The research model developed based on the literature results and the special characteristics of the LSP and validated using the structural equation modeling method. The data for model validation are collected by questionnaire survey from LSPs operating in Taiwan. Empirical analysis of the stratified sample results show that the application of IT has a positive influence on both strategic partnerships and firm performance. The mediating effect of strategic partnership on the relationship between IT application and firm performance is positive and partially supported. The reciprocal causal hypothesis, where only strategic partnership exerts a positive influence on firm performance, is partially sup-ported. Finally, theoretical and practical implications are also discussed.

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