A Study on the Relationship between Workload, Job Satisfaction, Relational Psychological Contract, and Turnover Intention of the Public Servants

10.6186/IJIMS.202403_35(1).0005

Xiu-Hua Zhau；Mei-Lin Wang

Workload ； Job satisfaction ； Relational psychological contract ； Turnover intention

International Journal of Information and Management Sciences

35卷1期（2024 / 03 / 01）

79 - 97

英文

This study aims to explore the relationship between the workload, job satisfaction, relational psychological contract and turnover intention of public sector personnel. Taking the public servants in the New Taipei City District of Taiwan as the research object, the data is collected by intentional sampling method, and a total of 582 valid questionnaires are recovered. The research results show that (1) workload has a positive influence on turnover intention; (2) workload has negative influence on job satisfaction and relational psychological contract; (3) job satisfaction and relational psychological contract have negative influence on turnover intention; (4) job satisfaction and relational psychological contract have partial mediating effects between workload and turnover intention. Specifically, in the face of excessive workload, strengthening the degree of job satisfaction and the practice of relational psychological contract can significantly weaken the perception of turnover intention, which has a certain effect on personnel retention willingness.