参考文献
|
-
Akao Y.(1990).Quality Function Deployment: Integrating Customer Requirements into Product Design.Massachusetts:productivity Press.
-
Bossert, J. L.(1991).Quality Function Deployment-A Practitioner`s Approach.New York:ASQC Quality Press Inc..
-
Bouchereau, V.,Rowlands, H.(2000).Methods and techniques to help quality function deployment (QFD).Benchmarking,7(1),8-19.
-
Brown, p.G.(1991).QFD: Echoing the Voice of the Customer.AT&T Technical Journal,March-April,18-32.
-
Chaplin, E(1991).Using Quality Function Deployment to Capture the Voice of the Customer and Translate It into the Voice of Provider.The Joint Commission Journal on Quality Improvement,25(6),300-315.
-
Chen, C. L.,Bullington, S. F.(1993).Development of a strategic research plan for an academic department through the use of quality function deployment.Computers & Industrial Engineering,25(1-4),49-52.
-
Govers, C. P. M.(2001).QFD not just a tool but a way of quality management.International Journal of Production Economics,69,151-159.
-
Hwarng, H. B.,Teo, C.(2001).Translating customers` voices into operations requirements-a QFD application in higher education.International Journal of Quality and Reliability Management,18(2),195-226.
-
Sullivan, L. P.(1986).Quality Function Deployment.Quality Progress.
-
水野滋、赤尾洋二、品質機能展開研究小組(1994)。品質機能展開法:如何有效握顧客需求。和昌。
-
吳晉杰(2001)。碩士論文(碩士論文)。私立銘傳大學管理科學研究所。
-
赤尼洋二著、陳耀茂譯(1992)。品質展開法(1)。台北:聯經出版事業公司。
-
赤尾洋二著、陳耀茂譯(1994)。品質展開法(2)。台北:聯經出版事業公司。
-
林文燦、陳光辰、戴久永(1991)。設計管理機能診斷技術導入QFD方法可行性研究。中國工業工程學會年會論文集
-
林憲民(1998)。碩士論文(碩士論文)。雲林科技大學工業工程與管理研究所。
-
劉錦輝(2002)。碩士論文(碩士論文)。朝陽科技大學工業工程與管理系。
|