TQM and Six Sigma：回到原點思考

TQM and Six Sigma: Back to Basic Principles

10.29999/QM.200702.0009

鄭榮郞

品質月刊

43卷2期（2007 / 02 / 01）

34 - 36

繁體中文

The study explores TQM and Six Sigma which back to the principles. The conclusions are, both implementing TQM and Six Sigma can improve quality performance. It is not absolutely necessary for an enterprise to implement Six Sigma activities. It is acceptable that the enterprise implements Six Sigma activities under the TQM infrastructure, since TQM has the implicit contents of Six Sigma system. The most important things for enterprises to do are to integrate quality activities with business strategy, and this will naturally achieve improved business performance.

1. Dale, B.G.,Williams, R.T.,Van der Wiele, T.(2000).Marginalization of quality: is there a case to answer.The TQM Magazine,12(4),266-274.
2. Hahn(1999).The Impact of Six Sigma improvement - a glimpse into the future of statistics.The American Statistician,53(3),208-215.
3. Harry, M.,R. Schroeder(2000).Six Sigma.New York:Doubleday.
4. Lee Revere(2003).Ken Black. Integrating Six Sigma with Total Quality Management: A Case Example for Measuring Medication Errors.Journal of Healthcare Management,48(6),377-390.
5. Longest, B.,J. Rakich,K. Darr(2000).Managing Health Services Organizations and Systems.Baltimore, MD:Health Professions Press.
6. Lucas, J. M.(2002).The essential Six Sigma.Quality Progress,January,27-31.
7. Lynch, D. P.,Cloutier, E. T.(2003).5 steps to success.ASQ Six Sigma Forum Magazine,2(2),27-32.
8. Prajogo, D. I.(2005).Progress of quality management practices in Australian manufacturing firms.The TQM Magazine,18(5),501.
9. Pressly, T. R.(2001).Six Sigma: the breakthrough management strategy revolutionizing the world`s top corporations.Ohio CPA Journal,60(2),69-70.
10. Thompson, P.,M. Lewis(2002).UVa Compliance Department Uses Six Sigma Model to Improve Performance.Journal of Health Care Compliance,4(5),19-24.