参考文献
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黃永東(2008)。剖析健康照顧產業之精實六標準差的DMAIC實務作法。品質月刊,44(5),9-13。
連結:
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黃永東(2006)。精實六標準差應用在健康照護之探討。品質月刊,42(5),39-41。
連結:
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黃永東、王怡茵(2005)。精實六標準差在旅館業之探討。品質月刊,41(5),50-55。
連結:
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Furterer, S.,Elshennawy, A. K.(2005).Implementation of TQM and Lean Six Sigma tools in local government: a framework and a case study.Total Quality Management Business and Excellent,16(10),1179-1191.
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George, M. L.(2003).Lean Six Sigma for Service.McGraw-Hill.
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IBM Center for the Business of Government
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remove waste, and uncover hidden opportunities in State and local government
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