题名

品質機能展開中利用模糊分析方法求解設計需求

并列篇名

Fuzzy Analytical Approach to Prioritize Design Requirements in Quality Function Deployment

作者

翁明珠(Ming-Chu Weng)；蕭瑞民(Jui-Min Hsiao)；蔡澄雄(Cheng-Hsiung Tsai)

关键词

品質機能展開 ； 模糊規劃 ； 區間配對 ； 熵 ； quality function deployment QFD ； fuzzy programming ； interval judgments ； entropy

期刊名称

品質學報

卷期/出版年月

16卷1期（2009 / 02 / 01）

页次

61 - 71

内容语文

繁體中文
中文摘要

品質機能展開(Quality Function Deployment, QFD)是一個有效的產品開發和產品改善工具。但礙於QFD規劃過程中，有許多專家的主觀評估和顧客的偏好評價，這些不精確的資訊不適用傳統的點估計法。因此，本研究提出模糊規劃模式來決定適當的設計需求。首先，根據層級分析法(AHP)的兩兩比較法，建構區間配對矩陣，然後提出一個數學規劃模式求解顧客需求的相對重要度，此方法利用「熵」原理找出資訊量最大化的一組權重，同時具有計算的方便性。另一方面，根據品質屋的展開，考慮成本和技術困難性等因素，提出一個模糊線性規劃模式，在顧客滿意度最大化之下，決定設計需求的執行水準，此模式有縮減其不確定性的優點，故在α截距之下找到一個較窄的區間解，此區間解表達了品質屋轉換過程中所有的可能結果，它具有資訊的完整性等特徵。另外，爲了決策者的方便性，本研究利用規劃模式求解一組明確解，以方便決策人員的決策。
英文摘要

Quality function deployment (QFD) is an efficient tool for developing new or improved products with higher customer satisfaction. The uncertain evaluation nature in the product development processes, it is fit to use interval comparison judgments or fuzzy approaches, rather than exact numerical values. In this paper we use pairwise comparison of the Analytic Hierarchy Process (AHP) to obtain interval judgment matrices. A programming method is proposed, which uses the entropy method of information theory for deriving weight vector of customer requirements. A fuzzy model is then formulated to determine the fulfillment levels of design characteristics for maximizing the customer satisfaction under the resource limitation, technical difficulty and market competition. The design characteristics are specified with internal solutions and scrip solutions for the purpose to provide the QFD team with more information and easy to decision making.
主题分类 社會科學 > 管理學
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被引用次数
  1. 韓慧林(2014)。應用QFD探討資訊安全服務品質─以實踐大學高雄校區為例。危機管理學刊，11(1)，49-60。
  2. 韓慧林、蔡贏緹、陳映如、陳思澐、宋秉浩、王貴民(2015)。以QFD評估老人看護服務品質與決策。危機管理學刊，12(2)，23-34。
  3. 韓慧林、廖敏惠、黃羿寧、陳宥靜、周妏軒、王芝婷(2018)。實踐大學資管系之資訊倫理教育成效探討。管理資訊計算，7(1)，11-22。
  4. 韓慧林、劉永崧、陳昱傑、陳俞璇、許庭瑜、卓江龍(2017)。以 QFD 探討大學生之國外旅遊服務品質。危機管理學刊，14(2)，65-76。
  5. 韓慧林、蕭士穎、劉彥甫、張高福、王貴民(2015)。全募兵制之軍事轉型風險管理研究。危機管理學刊，12(1)，33-44。
  6. 韓慧林、蕭士穎、劉彥甫、張高福、王貴民(2015)。全募兵制之軍事轉型風險管理研究。危機管理學刊，12(1)，33-44。
  7. 劉若緹、畢威寧(2013)。整合Kano 模式和品質機能展開、層級分析法於華語正音教科書編製策略之研究。品質學報，20(1)，39-61。
  8. 滕韋光、李宗耀、吳泓怡、白忠哲(2010)。軟性顯示器電子產品需求與技術間關聯性分析：以教學用軟性電子書為例。科技管理學刊，15(3)，25-61。
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