What Constitutes 'A Quality Decision'?

何謂決策品質？

陳勁甫(Ching-Pu Chen)；簡禎富(Chen-Fu Chien)

決策 ； 決策程序 ； 決策品質 ； 好決策 ； 理性決策 ； decision making ； decision process ； decision quality ； good decision ； rational decision

品質學報

16卷2期（2009 / 04 / 01）

87 - 94

英文

能夠及時決策且持續獲得好結果的能力是一個人或組織的重要競爭優勢。事實上，一個人或一個組織決策與執行的總和決定其成就特質。因此，探討如何決策及提升決策品質是一重要的議題。我們總希望自己或周遭的人能做出「好」或有「品質」的決策。這雖是一簡單的期望但卻是一不簡單的任務。然而沒有「好」決策的清楚定義，就像射靶卻沒有靶心。目前大部分管理的品質研究都專注在品質管理的執行面，對於管理決策的品質研究並不多見。本文除介紹決策特性及決策研究的途徑外，將提出一個決策品質的檢視架構來釐清追求決策品質的努力重點。

The ability to make timely decisions with consistently good results is one of the most competitive advantages a person or a company can have. In fact, the sum of all decisions a person or an organization makes and executes define what that person or organization is. Therefore, it is important to examine how we make decisions and how we can enhance their quality. We always want ourselves or people around us to make ”good” or ”quality” decisions; however, not all of us succeed in the process of making them. It is a simple desire, though not an easy task. Without a clear definition of a ”good” decision, it is like shooting the dart without a dartboard. Yet, most of existing quality management studies focuses on the quality of management execution. Little research has been done to address the quality aspect involved in decision making. This paper will briefly discuss the characteristics of decision and approach to decision making study. It will then try to differentiate among right, rational and good decision, and to present a framework to view different perspectives of decision quality and its respective focus.

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