以P-CMM建構高品質之激勵與管理績效制度－以某工程公司爲例

Construction of High Quality Motivation and Managing Performance Systems with P-CMM-An Engineering Corporation as an Example

盧昆宏(Kuen-Horng Lu)；賴世斌(Shih-Pin Lai)；周美玲(Mei-Ling Chou)

人員能力成熟度模式 ； 人力資源管理 ； 激勵與管理績效 ； people capability maturity model ； human resource management ； motivating and managing performance

品質學報

16卷6期（2009 / 12 / 31）

407 - 440

繁體中文

企業高品質之激勵與管理績效制度是員工獲得較高的職場滿意度與提昇公司整體經營績效的兩大重要管理機制。本研究首先介紹人員能力成熟度模式(People Capability Maturity Model, P-CMM)的內容與相關文獻，並探討激勵與管理績效流程領域在P-CMM的定義，接著再以文獻探討法及個案研究法來定義職能基礎實務、報償、職涯發展、績效管理、組織績效一致性等每個流程領域的目的、目標、執行承諾、執行能力、被執行實務、量測與分析、驗證與實行等內涵，做爲個案探討之架構。最後，以某工程公司爲個案對象，來實證本研究所建構各流程領域之內容。本研究貢獻如下：一、在理論上建構更具系統性、層級性、流程性之激勵與管理績效流程，以供後續研究之參考；二、在實務上，本研究建構了個案公司「激勵和管理績效」構面的流程領域，提供個案公司規範及執行激勵與管理績效兩項人力資源管理實務的參考。

To increase employees' career satisfaction and promote a company's overall management performance, the high quality enterprise motivation and Managing Performance systems have become two important management mechanisms. The study started with the introduction of People Capability Maturity Model (P-CMM), the related research contributions, and the discussion on the definitions of the motivation and performance management systems in P-CMM. Furthermore, the case discussion was conducted with the application of the literature review and case study methods applied to define the Purpose, Goal, Commitment to Perform, Ability to Perform, Practice Performed, Measurement and Analysis, and verification and implementation in the following process areas: Competency-Based Practices, Compensation, Career Development, Performance Management, and Organizational Performance Alignment. Finally, the study used an engineering cooperation as a subject to verify the process areas stated above. There were two contributions in the current study. First, as the reference to the future research, the motivation and performance management systems presented in this study were more theoretically systematical, hierarchical and procedural. Second, in practice, the process areas constructed in this study provided the reference to regulate and execute the motivation and performance management systems for individual companies in human resource management practices.

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