题名

工程技術顧問業工程師組織公民行爲之研究

并列篇名

The Study of the Organizational Citizenship Behavior of Engineers in Engineering Consulting Companies

作者

池文海(Wen-Hai Chih)；林憬(Ching Lin)；李翠華(Chui-Hua Lee)

关键词

工作壓力 ； 工作投入 ； 工作滿足 ； 組織承諾 ； 組織公民行爲 ； job stress ； job involvement ； job satisfaction ； organization commitment ； organizational citizenship behavior

期刊名称

品質學報

卷期/出版年月

17卷5期（2010 / 10 / 31）

页次

339 - 363

内容语文

繁體中文
中文摘要

多年來偶爾會有工程災害的問題，試想工程技術顧問業之管理者，如果能促進工程師展現自發、利他助人的組織公民行爲的話，應可以提昇工程品質與安全。本研究檢測國內工程技術顧問業之工程師的工作壓力、工作投入、工作滿足、組織承諾等四種工作態度對組織公民行爲的影響力。經由649個工程師並採用結構方程模式進行驗證，研究結果得知：工作投入對組織公民行爲的總影響效果最高，其次爲組織承諾與工作滿足，而工作壓力則是有負向影響效果。研究顯示在工程技術顧問業中透過工程師工作投入的提昇、組織承諾的建立與減輕工程師的工作壓力，以引導工程師組織公民行爲有其必要性。本文試圖發掘工程師自發性的認同公司、盡職行爲、人際間的和諧、保護公司資源之影響因素，以提供國內工程技術顧問業者在實務上的參考依據，並幫助制定有效之營運策略。
英文摘要

Occasionally, there have been the problems of the engineering disaster for a long time. The quality and security of engineering improves, if the managers of engineering technology consultant industry encourage engineers display the organizational citizenship behavior, such as voluntary performance and altruistic helping. The research examines the influences of job stress, job involvement, job satisfaction, and organization commitment on organizational citizenship for engineers of domestic engineering technology consultant industry. This study collected 649 engineers and adopted Structural Equation Modeling (SEM) to test proposed model. The results indicate that the most, second, and third significant total effect on organizational citizenship behavior are job involvement, organization commitment, and job satisfaction, respectively. However, job stresses has negatively significant effect on organizational citizenship behavior.
主题分类 社會科學 > 管理學
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被引用次数
  1. 嚴雯聖,簡嘉蕙,楊雯如,許順旺,卓明志(2021)。五星級旅館員工投入、工作滿意度與組織承諾之相關研究－以內部行銷為干擾變數。餐旅暨觀光，18(1)，25-47。
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