The Study of Second Level of People Capability Maturity Model on the Industrial Control Industry in Taiwan

10.6220/joq.2012.19(1).01

Yin-Che Chen；King-Ching Hsieh；Mei-Tai Wu

people capability maturity model ； field research

品質學報

19卷1期（2012 / 02 / 01）

1 - 20

英文

The People Capability Maturity Model (P-CMM) is an evolving channel for and a roadmap of organizational development and improvement. This model comprises five consecutive maturity levels: initial, managed, defined, predictable, and optimized. The unique characteristics of P-CMM lie in the standardization of processes guiding employees to perform their daily routines more efficiently. This was a field research project that used document analysis, observation, interviews, and analysis of researchers' field notes. By triangulating this data, researchers hoped to maintain a satisfactory level of reliability and validity for the model. Through on-site research into the industrial control industry, researchers endeavored to obtain some indication of the significance and potential application of this model. After evaluating each step of the current production process, researchers made necessary changes or appropriate adjustments based on the protocol set out in the second level of P-CMM to evaluate and diagnose the model.

1. Lu, K. H.,Lai, S. P.,Chou, M. l.(2009).Construction of high quality motivation and managing performance systems with P-CMM-an engineering corporation as an example.Journal of Quality,16(6),407-440.
   連結：
2. Becker, B.,Gerhart, B.(1996).The impact of human resource management on organizational performance: progress and prospects.Academy of Management Journal,39(4),779-801.
3. Bernthal, P. R.,Colteryahn, K.,Davis, P.,Naughton, J.,Rothwell, W. J.,Wellins, R.(2004).ASTD 2004 Competency Study: Mapping the Future.Alexandria, VA.:ASTD Press.
4. Cassidy, M.,Medsker, K.(2003).What distinguishes HPT?.Performance Improvement Quarterly,16(4),3-4.
5. Craig, R. L.(edited)(1996).The ASTD Training and Development Handbook: A Guide to Human Resource Development.New York:McGraw-Hill.
6. Curtis, B.,Hefley, B.,Miller, S. A.(2009).,Software Engineering Institute.
7. Curtis, B.,Hefley, W. E.,Miller, S.(1995).,Software Engineering Institute.
8. Curtis, B.,Hefley, W. E.,Miller, S. A.(2002).The People Capability Maturity Model: Guidelines for Improving the Workforce.Boston, MA.:Addison-Wesley.
9. Davenport, T. H.(1993).Process Innovation: Reengineering Work Through Information Technology.Boston, MA.:Harvard Business School Press.
10. Hou, Y. C.(2006).Kaohsiung, Taiwan,National Kaohsiung University of Applied Sciences.
11. Huang, S. J.(2001).,National Taiwan University of Science and Technology.
12. Jeng, T. B.(2001).Taipei, Taiwan,National Taiwan University of Science and Technology.
13. Lai, S. P.(2007).Kaohsiung, Taiwan,National University of Kaohsiung.
14. Lu, K. H.,Horng, Y. R.,Chen, C. L.(2007).Construct the maturity level 2 of the P-CMM in the revenue service office.WHAMPOA-An Interdisciplinary Journal,53,165-194.
15. McLagan, P. A.(1989).Models for HRD Practices.Alexandria, VA.:ASTD Press.
16. Merriam, S. B.(edited)(2002).Qualitative Research in Practice: Examples for Discussion and Analysis.SanFrancisco, CA:Jossey-Bass.
17. Pulikkalakath, A.(2007).Kochi, India,Cochin University of Science and Technology.
18. Rothman, J.(2001).Crisis? what crisis? a contrarian perspective.Cutter IT Journal,14,19-25.
19. Rothwell, W. J.(1996).ASTD Models for Human Performance Improvement: Roles, Competencies, and Outputs.Alexandria, VA.:ASTD Press.
20. Rothwell, W. J.,Sanders, E. S.,Soper, J. G.(1999).ASTD Models for Workplace Learning and Performance: Roles, Competences, and Outputs.Alexandria, VA.:ASTD Press.
21. Spencer, L. M.,Spencer, S. M.(1993).Competence at Work: Models for Superior Performance.New York:John Wiley & Sons.
22. Tsai, H. Y.(2006).Kaohsiung, Taiwan,National Kaohsiung University of Applied Sciences.
23. Türetken, O.,Demirörs, O.(2004).People capability maturity model and human resource management systems: do they benefit each other?.Human Systems Management,23,179-190.
24. Vakaslahti, P.(1997).Process improvement frameworks- a small case study with people capability maturity model.Software Process: Improvement and Practice,3(4),225-234.
25. Wademan, M. R.,Spuches, C. M.,Doughty, P. L.(2007).The people capability maturity model.Performance Improvement Quarterly,20(1),97-123.
26. Wu, C. H.(2006).Kaohsiung, Taiwan,National Kaohsiung University of Applied Sciences.

1. Chen, Yin-Che(2018).The Study of Constructing a Capability Maturity Model for Digital Teaching for Elementary and Junior High School Teachers.數位學習科技期刊,10(1),57-94.
2. 陳怡甄,郭素娥,阮祺文(2017)。護理人員的病人安全文化對工作生活平衡之影響－復原力之調節效果。弘光學報，80，13-26。