團隊成員多元性、成員交換關係及成員角色定義幅度對團隊品質之影響

The Effects of Team Members' Diversity, TMX, and Their Role Definition Breadth on Teamwork Quality

10.6220/joq.2014.21(1).03

張文菁(Wen-Ching Chang)；翁良杰(Liang-Chieh Weng)；藍庭國(Ting-Kuo Lan)

成員多元性 ； 成員交換關係 ； 角色定義幅度 ； 成員工作品質 ； team diversity ； TMX ； role definition breadth ； teamwork quality

品質學報

21卷1期（2014 / 02 / 01）

33 - 55

繁體中文

本研究以角色認知理論與社會交換理論為基礎，探討成員多元性、成員交換關係、角色定義幅度及團隊工作品質之間的關係。研究以臺灣電子製造與半導體、金融證券產險暨傳播等相關產業之工作團隊問卷抽樣對象，總共回收有效問卷362份，分屬42個團隊。結果發現：成員價值多元對於團隊工作品質之溝通、協調、貢獻、支持、努力與凝聚力皆有顯著負向影響。社會屬性多元的年齡對溝通與協調有顯著的負向影響。另外，角色定義幅度對於團隊工作品質亦具有部分顯著正向影響，顯示出團隊中的個別成員所持角色定義幅度越寬廣時，團隊工作品質越佳。這提供管理者在甄選員工或搭配團隊成員結構組合時的參考，以使團隊組織更多元且有活力化，令團隊運作更有效率。

This research was drawn from the role cognitive theory and social exchange theory to discuss the relationships among team diversity, TMX, role definition breadth, and team quality. A total of 362 valid respondens from 42 effective teams were employed into analysing. The results revealed that value diversity negatively relates to six dimensions of teamwork quality. Social category diveristy also negatively influences two dimensions of teamwork quality which are communication and coordination. Team members' role definition breadth partially influences six dimensions of teamwork quality indicating the wider role definition breadth teammates have, the better or higher teamwork quality they reach. These results provided a more open-minded view for managers to manage his teammate, and to apply it in selecting employees or teammates. It also made organizational operating more actively and efficiently.

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