参考文献
|
-
Lin, MC、Wu, CL、Chen, HH、Lee, JC、Chen, FS.(2009)。Association between work characteristics and burnout among hospital staff in Taiwan。J Healthc Manag,10,93-110。
連結:
-
Lue, BH、Kao, MY、Chen, H, J、Wang, CW.(2011)。The association of resident burnout with personal characteristics and coping styles。J Med Education,15,21-30。
連結:
-
Cattell RB. Concepts and methods in the measurement of group syntality. Psychol Rev 1948;55:48-63. doi:10.1037/h0055921
-
Alacacioglu, A,Yavuzsen, T,Dirioz, M,Oztop, I,Yilmaz, U.(2009).Burnout in nurses and physicians working at an oncology department.Psychooncology,18,543-8.
-
Anderson, NR,West, MA.(1998).Measuring climate for work group innovation: development and validation of the team climate inventory.J Organ Behav,19,235-58.
-
Ashforth, BE,Humphrey, RH.(1993).Emotional labor in service roles: the influence of identity.Acad Manag Rev,18,88-115.
-
Basaglia, S,Caporarello, L,Magni, M,Pennarola, F.(2010).IT knowledge integration capability and team performance: the role of team climate.Int J Inform Manag,30,542-51.
-
Bower, P,Campbell, S,Bojke, C,Sibbald, B.(2003).Team structure, team climate and the quality of care in primary care: an observational study.Qual Saf Health Care,12,273-9.
-
Brotheridge, CM,Grandey, AA.(2002).Emotional labor and burnout: comparing two perspectives of "people work".J Vocat Behav,60,17-39.
-
Brotheridge, CM,Lee, RT.(2003).Development and validation of the emotional labour scale.J Occup Organ Psychol,76,365-79.
-
Caputo, JS.(1991).Stress and Burnout in Library Service.Phoenix, AZ:Oryx Press.
-
Chau, SL,Dahling, JJ,Levy, PE,Diefendorff, JM.(2009).A predictive study of emotional labor and turnover.J Organ Behav,30,1151-63.
-
Cherniss, C.(1980).Professional Burnout in Human Service Organizations.New York:Praeger.
-
De Castro, AB,Curbow, B,Agnew, J,Haythornthwaite, JA,Fitzgerald, ST.(2006).Measuring emotional labor among young workers: refinement of the Emotions at Work Scale.AAOHN J,54,201-9.
-
Diefendorff, JM,Croyle, MH,Gosserand, RH.(2005).The dimensionality and antecedents of emotional labor strategies.J Vocat Behav,66,339-57.
-
Ferguson, SL.(2008).TeamSTEPPS: integrating teamwork principles into adult health/ medical-surgical practice.Medsurg Nurs,17,122-5.
-
Grandey, A,Foo, SC,Groth, M,Goodwin, RE.(2012).Free to be you and me: a climate of authenticity alleviates burnout from emotional labor.J Occup Health Psychol,17,1-14.
-
Grandey, AA.(2003).When "The Show Must Go On": surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.Acad Manage J,46,86-96.
-
Grandey, AA.(2000).Emotion regulation in the workplace: a new way to conceptualize emotional labor.J Occup Health Psychol,5,95-110.
-
Haertel, CEJ(ed.),Zerbe, WJ(ed.),Ashkanasy, NM(ed.)(2005).Emotions in Organizational Behavior.Mahwah, NJ:Erlbaum.
-
Howe, JG.(1977).Group climate: an exploratory analysis of construct validity.Organ Behav Hum Perform,19,106-25.
-
Hwa, MAC.(2012).Emotional labor and emotional exhaustion does co-worker support matter?.J Manag Res,12,115-27.
-
Imai, H,Nakao, H,Tsuchiya, M,Kuroda, Y,Katoh, T.(2004).Burnout and work environments of public health nurses involved in mental health care.Occup Environ Med,61,764-8.
-
Johnson, HA.(2004).Tampa, FL,Department of Psychology, University of South Florida.
-
Johnson, HAM,Spector, PE.(2007).Service with a smile: do emotional intelligence, gender, and autonomy moderate the emotional labor process?.J Occup Health Psychol,12,319-33.
-
Kim, HJ.(2008).Hotel service providers' emotional labor: the antecedents and effects on burnout.Int J Hosp Manag,27,151-61.
-
Kivimäki, M,Vanhala, A,Pentti, J(2007).Team climate, intention to leave and turnover among hospital employees: prospective cohort study.BMC Health Serv Res,7,170.
-
Kovács, M,Kovács, E,Hegedűs, K.(2010).Emotion work and burnout: cross-sectional study of nurses and physicians in Hungary.Croat Med J,51,432-42.
-
Larson, EB,Yao, X.(2005).Clinical empathy as emotional labor in the patient-physician relationship.JAMA,293,1100-6.
-
Lasalvia, A,Bonetto, C,Bertani, M(2009).Influence of perceived organisational factors on job burnout: survey of community mental health staff.Br J Psychiatry,195,537-44.
-
Le Blanc, PM,Hox, JJ,Schaufeli, WB,Taris, TW,Peeters, MC.(2007).Take care! The evaluation of a team-based burnout intervention program for oncology care providers.J Appl Physiol,92,213-27.
-
Lin, YW.(2013).The causes, consequences, and mediating effects of job burnout among hospital employees in Taiwan.J Hosp Adm,2,15-27.
-
Mackenzie, DE.(1983).Research for school improvement: an appraisal of some recent trends.Educ Res,12,5-17.
-
Mann, S,Cowburn, J.(2005).Emotional labour and stress within mental health nursing.J Psychiatr Ment Health Nurs,12,154-62.
-
Maslach, C.(1982).Burnout: The Cost of Caring.Englewood Cliffs NJ:Prentice-Hall.
-
Maslach, C,Jackson, SE,Leiter, MP.(1996).Maslach Burnout Inventory Manual.Palo Alto, CA:Consulting Psychologists Press.
-
Maslach, C,Pines, A.(1984).Experiencing Social Psychology: Readings and Projects.New York, NY:Random House USA Inc.
-
Maslach, C,Schaufeli, WB,Leiter, MP.(2001).Job burnout.Annu Rev Psychol,52,397-422.
-
Meldrum, H.(2010).Exemplary physicians' strategies for avoiding burnout.Health Care Manag,29,324-31.
-
Montgomery, A,Mostert, K,Jackson, L.(2005).Burnout and health of primary school educators in the North West Province.S Afr J Educ,25,266-72.
-
Morris, JA,Feldman, DC.(1996).Thedimensions, antecedents, and consequences of emotional labor.Acad Manage Rev,21,986-1010.
-
Ratanawongsa, N,Roter, D,Beach, MC(2008).Physician burnout and patient-physician communication during primary care encounters.J Gen Intern Med,23,1581-8.
-
Raudenbush, SW,Bryk, AS.(2002).Hierarchical Linear Models: Applications and Data Analysis Methods.Thousand Oaks, CA:SAGE.
-
Schaubroeck, J,Jones, JR.(2000).Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms.J Organ Behav,21,163-83.
-
Schaufeli, WB(ed.),Maslach, C(ed.),Marek, T(ed.)(1993).Professional Burnout: Recent Developments in Theory and Research.Philadelphia, PA, US:Taylor & Francis.
-
Shanafelt, TD,Boone, S,Tan, L(2012).Burnout and satisfaction with work-life balance among US physicians relative to the general US population.Arch Intern Med,172,1377-85.
-
Snijders, TAB,Bosker, RJ.(1993).Standard errors and sample size for two-level research.J Educ Behav,18,237-59.
-
Soler, JK,Yaman, H,Esteva, M(2008).Burnout in European family doctors: the EGPRN study.Fam Pract,25,245-65.
-
Tse, HH,Dasborough, MT,Ashkanasy, NM.(2008).A multi-level analysis of team climate and interpersonal exchange relationships at work.Leader Q,19,195-211.
-
Watts, F,Lindqvist, S,Pearce, S,Drachler, M,Richardson, B.(2007).Introducing a post-registration interprofessional learning programme for healthcare teams.Med Teach,29,443-9.
-
Wen, FH、Chiou, HJ.(2012)。Methodology of Multilevel Modeling: The Key Issues and Solutions of Hierarchical Linear Modeling。Taipei, Taiwan:Future Career Management Corporation。
-
Williams, ES,Manwell, LB,Konrad, TR,Linzer, M.(2007).The relationship of organizational culture, stress, satisfaction, and burnout with physician-reported error and suboptimal patient care: results from the MEMO study.Health Care Manage Rev,32,203-12.
-
Wu, S,Zhu, W,Li, H,Wang, Z,Wang, M.(2008).Relationship between job burnout and occupational stress among doctors in China.Stress Health,24,143-9.
-
Wyatt, JC,Sullivan, F.(2005).ABC of health informatics: keeping up: learning in the workplace.BMJ,331,1129-32.
-
Zapf, D.(2002).Emotion work and psychological well-being: a review of the literature and some conceptual considerations.Hum Resource Manag Rev,12,237-68.
-
Zhang, Y,Shen, L,Lou, J(2012).Effect of job satisfaction on burnout among physicians: a survey study in urban public medical institutions in Hubei Province, China.Health,4,856-65.
|