题名

員工情感特質與幫助同事行為間之關係：職務類型的干擾效果

并列篇名

The Relationship between Employee Affective Traits and Helping Coworker Behavior: The Moderating Role of Job Type

DOI

10.6160/2010.12.05

作者

陳建丞(Chien-Cheng Chen)；孫婉嫻(Wan-Hsien Sun)

关键词

正向情感特質 ； 負向情感特質 ； 幫助同事行為 ； 職務類型 ； Positive affectivity ； Negative affectivity ； Helping Coworker Behavior ； Job type

期刊名称

中山管理評論

卷期/出版年月

18卷4期（2010 / 12 / 01）

页次

1089 - 1113

内容语文

繁體中文
中文摘要

在工作中，情感是影響工作態度重要的因素，也是一些工作行為重要的預測因子 （Weiss & Cropanzano, 1996; Brief & Weiss, 2002）。過去研究發現員工的情感特質會影響員工所表現出來助人行為，本研究延伸過去的研究，探討員工正、負向情感與幫助同事行為間的關係，並檢視職務類型之干擾角色。本研究以15家不同公司中的191位員工為樣本，研究發現員工正向情感特質與幫助同事行為有顯著的正向關係，且當職務的團隊導向或內部服務導向愈高時，正向情感特質與幫助同事行為間的正向關係會愈強。
英文摘要

Past research suggest that affect is an important component of job attitudes and an important predictor of some job behaviors (Weiss & Cropanzano, 1996; Brief & Weiss, 2002). This study extends previous research by investigating the relationships between positive and negative affectivity and employee helping coworker behavior, and examining the moderating roles of job type. Result from 191 employees of 15 firms partially supported our hypotheses and showed that positive affectivity was significantly positive related with helping coworker behavior. In addition, when the team orientation or internal-service orientation of job was high, the positive relationship between positive affectivity and helping coworker behavior became stronger.
主题分类 社會科學 > 管理學
参考文献
  1. 林鉦棽、彭台光(2006)。多層次管理研究：分析層次的概念、理論和方法。管理學報，23(6)，649-675。
    連結：
  2. Tellegen, A. 1982, "Brief Manual for the Differential Personality Questionnaire." Unpublished manuscript, University of Minnesota..
  3. Adler, N, J.(1983).Cross-Cultural Management Research: The Ostrich and the Trend.Academy of Management Review,8(2),226-232.
  4. Allen, T. D.,Bernard, S.,Rush, M. C.,Russell, J. E. A.(2000).Ratings of Organizational Citizenship Behavior: Does the Source Make a Difference?.Human Resource Management Review,10(1),97-114.
  5. Arnold, H, J.,Feldman, D. C.(1981).Social Desirability Response Bias in Self-report Choice Situations.Academy of Management Journal,24(2),377-385.
  6. Aryee, S.,Chay, Y. W.(2001).Workplace Justice, Citizenship Behavior, and Turnover Intentions in a Union Context: Examining the Mediating Role of Perceived Union Support and Union Instrumentality.Journal of Applied Social Psychology,86(1),154-160.
  7. Bachrach, D. G.,Jex, S. M.(2000).Organizational Citizenship and Mood: An Experimental Test of Perceived Job Breadth.Journal of Applied Social Psychology,30(3),641-663.
  8. Bachrach, D. G.,Powell, B. C.,Bendoly, E.,Richey, R. G.(2006).Organizational Citizenship and Performance Evaluations: Exploring the Impact of Task Interdependence.Journal of Applied Psychology,91(1),193-201.
  9. Barrick, M. R.(ed.),Ryan, A. M.(ed.)(2003).Personality and work.San Francisco:Jossey-Bass.
  10. Barsade, S. G.,Gibson, D. E.(2007).Why Does Affect Matter in Organization?.Academy of Management Perspectives,21(1),36-59.
  11. Becker, T. E.,Vance, R. J.(1993).Construct Validity of Three Types of Organizational Citizenship Behavior: An Illustration of the Direct Product Model with refinements.Journal of Management,19(3),663-682.
  12. Bell, P. A.(1978).Affective State, Attraction, and Affiliation: Misery Loves Happy Company, too..Personality and Social Psychology Bulletin,4(4),616-619.
  13. Borman, W. C.,Penner, L. A.,Allen, T. D.,Motowidlo, S. J.(2001).Personality Predictors of Citizenship Performance.International Journal of Selection and Assessment,9(1-2),52-69.
  14. Brief, A. P.,Weiss, H. M.(2002).Organizational Behavior: Affect in the Workplace.Annual Review of Psychology,53(1),279-307.
  15. Carlson, M.,Charlin, V.,Miller, N.(1988).Positive Mood and Helping Behavior A: Test of Six Hypotheses.Journal of Personality and Social Psychology,55(2),211-229.
  16. Chen, C. C.,Chen, X.,Meindl, J. R.(1998).How Can Cooperation be Fostered? The Cultural Effects of Individualism-collectivism.Academy of Management Review,23(2),285-304.
  17. Clark, M. S.,Waddell, B. A.(1983).Effects of Moods on Thoughts about Helping, Attraction and Information Acquisition.Social Psychology Quarterly,46(1),31-35.
  18. Coleman, V. I.,Berman, W. C.(2000).Investigating the Underlying Structure of the Citizenship Performance Domain.Human Resources Management Review,10(1),25-44.
  19. Cropanzano, R.,James, K.,Konovasky, M. A.(1993).Dispositional Affectivity as a Predictor of Work Attitudes and Job Performance.Journal of Organizational Behavior,14(6),595-606.
  20. Dalgleish, T.(ed.),Power, M.(ed.)(1999).Handbook of cognition and emotion.New York:Wiley.
  21. Diener, E.(ed.),Suh, E. M.(ed.)(2000).Culture and subjective well-being.Cambridge, MA:MIT Press.
  22. Eid, M.,Diener, E.(2001).Norma of Experiencing Emotions in Different Cultures: Inter-and intranational Differences.Journal of Personality and Social Psychology,81(5),869-885.
  23. Erdogan, B.,Liden, R. C.,Kraimer, M. L.(2006).Justice and Leader-Member Exchange: The Moderating Role of Organizational Culture.Academy of Management Journal,49(2),395-406.
  24. Fisher, D. C.(2002).Antecedents and Consequences of Real-time Affective Reactions at Work.Motivation and Emotion,26(1),3-30.
  25. Fisher, D. C.,Noble, C. S.(2004).A Within-person Examination of Correlates of Performance and Emotions While Working.Human Performance,17(2),145-168.
  26. Forgas, J. P.(2002).Feeling and Doing: Affective Influences on Interpersonal Behavior.Psychological Inquiry,13(1),1-28.
  27. Forgas, J. P.,George, J. M.(2001).Affective Influences on Judgments and Behavior in Organizations: An Information Processing Perspective.Organizational Behavior and Human Decision Processes,86(1),3-34.
  28. Gavin, M. B.,Hoffman, D. A.(2002).Using Hierarchical Linear Modeling to Investigate the Moderating Influence of Leadership Climate.The Leadership Quarterly,13(1),15-33.
  29. George, J. M.(1991).State or Trait: Effects of Positive Mood on Prosocial Behaviors at Work.Journal of Applied Psychology,76(2),299-307.
  30. George, J. M.(1990).Personality, Affect, and Behavior in Groups.Journal of Applied Psychology,75(2),107-116.
  31. George, J. M.,Bettenhausen, K.(1990).Understanding Prosocial Behavior, Sales Performance, and Turnover A Group-level Analysis in a Service Context.Journal of Applied Psychology,75(6),698-709.
  32. George. J. M.(1989).Mood and Absence.Journal of Applied Psychology,74(2),317-324.
  33. Grant, A. M.(2007).Relational Job Design and the Motivation to Make a Prosocial Difference.Academy of Management Review,32(2),393-417.
  34. Gray, J. A.(1987).The Psychology of Fear and Stress.New York:Cambridge University Press.
  35. Hoffman, D. A.(1997).An Overview of the Logic and Rationale of Hierarchical Linear Models.Journal of Management,23(6),723-744.
  36. Hui, C.,Law, K. S.,Chen, Z. K.(1999).A Structural Equation Model of the Effects of Negative Affectivity, Leader-Member Exchange, and Perceived Job Mobility on In-role and Extra-role Performance: A Chinese Case.Organizational Behavior and Human Decision Processes,77(1),3-21.
  37. Hurtz, G. M.,Donovan, J. J.(2000).Personality and Job Performance: The Big Five revisited.Journal of Applied Psychology,85(6),869-879.
  38. Iliei, R.,Scott, B. A.,Judge, T. A.(2006).The Interactive Effects of Personal Traits and Experienced States on Intraindividual Patterns of Citizenship Behavior.Academy of Management Journal,49(3),561-575.
  39. Isen, A. M.,Shalker, T. E.,Clark, M.,Karp, L.(1978).Affect, Accessibility of Material in Memory, and Behavior: A Cognitive Loop?.Journal of Personality and Social Psychology,36(1),1-12.
  40. Jeanneret, P. R.,Strong, M. H.(2003).Linking ONET Job Analysis Information to Job Requirement Predictors: An O*NET Application.Personnel Psychology,56(2),465-492.
  41. Klein, K.(ed.),Kozlowski, S. W. J.(ed.)(2000).Multilevel theory, research, and methods in organizations.San Francisco:Jossey-Bass.
  42. Lepine, J. A.,Van Dyne, L.(2001).Voice and Cooperative Behavior as Contrasting Farms of Contextual Performance: Evidence of Differential Relationships with Big Five Personality Characteristics and Cognitive Ability.Journal of Applied Psychology,86(2),326-336.
  43. Lyubomirsky, S.,King, L.,Diener, E.(2005).The Benefits of Frequent Positive Affect: Does Happiness Lead to Success?.Psychological Bulletin,131(6),803-855.
  44. Miller, R. L.,Griffin, M. A.,Hart, P. M.(1999).Personality and Organizational Health: The Role of Conscientiousness.Work and Stress,13(1),7-19.
  45. Moorman, R. H.(1991).Relationship Between Organizational Justice and Organizational Citizenship Behavior: Do Fairness Perceptions Influence Employee Citizenship?.Journal of Applied Psychology,76(6),845-855.
  46. Muchinski, P. M.(2000).Emotions in the Workplace: The Neglect of Organizational Behavior.Journal of Organizational Behavior,21(7),801-805.
  47. Organ, D. W.,Konovsky, M.(1989).Cognitive Versus Affective Determinants of Organizational Citizenship Behavior.Journal of Applied Psychology,74(1),157-164.
  48. Organ, D. W.,Ryan, K.(1995).A Meta-analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior.Personnel Psychology,48(4),775-802.
  49. Pelled, L. H.,Xin, K. R.(1999).Down and Out: An Investigation of the Relationship Between Mood and Employee Withdrawal Behavior.Journal of Management,25(6),875-895.
  50. Peterson, N. G.,Mumford, M. D.,Borman, W. C.,Jeanneret, P. R.,Fleishman, E. A.,Levin, K. Y.,Campion, M. A.,Mayfield, M. S.,Morgeson, F. P.,Pearlman, K.,Gowing, M. K.,Lancaster, A. R.,Silver, M. B.,Dye, D. M.(2001).Understanding Work Using the Occupational Information Network (O*NET): Implications for practice and research.Personnel Psychology,54(2),451-492.
  51. Podsakoff, P. M.,MacKenzie, S. B.,Paine, J. B.,Bachrach, D. G.(2000).Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research.Journal of Management,26(3),513-563.
  52. Podsakoff, P. M.,MacKenzie, S. B.,Podsakoff, N. P.(2003).Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.Journal of Applied Psychology,88(5),879-903.
  53. Sacco, J, M.,Scheu, C. R.,Ryan, A. M.,Schmidt, N.(2003).An Investigation of Race an Sex Similarity Effects in Interviews: A Multilevel Approach to Relational Demography.Journal of Applied Psychology,88(5),852-865.
  54. Schmidt, F. L.,Hunter, J. E.,Urry, V. W.(1976).Statistical Power in Criterion-related Validation Studies.Journal of Applied Psychology,61(4),473-485.
  55. Staw, B. M.,Sandelands, L. E.,Dutton, J. E.(1981).Threat-rigidity Effects in Organizational Behavior: A Multilevel Analysis.Administrative Science Quarterly,26(4),501-524.
  56. Takeuchi, R.,Chen, G.,Lepak, D. P.(2009).Through the Looking Glass of a Social System: Cross-level Effects of High-performance Work Systems on Employees' Attitudes.Personnel Psychology,62(1),1-29.
  57. Tett, R. P.,Gutterman, H. A.(2000).Situation Trait Relevance, Trait Expression, And Cross-Situational Consistency: Testing A Principle of Trait Activation.Journal of Research in Personality,34(4),397-423.
  58. Toegel, G.,Anand, N.,Kilduff, M.(2007).Emotional Helpers: The Role of High Positive Affectivity and High Self-monitoring Managers.Personnel Psychology,60(2),337-365.
  59. Tsai, W. C.,Chen, C. C.,Liu, H. L.(2007).Test of a Model Linking Employee Positive Moods and Task Performance.Journal of Applied Psychology,92(6),1570-1583.
  60. Tsui, A. S.,Egan, T. D.,O'' Reilly III, C. A.(1992).Being Different: Relational Demography and Organizational Attachment.Administrative Science Quarterly,37(4),549-579.
  61. Tuman, A. H.(ed.),Master. J. D.(ed.)(1985).Anxiety and the anxiety disorders.Hillsdale, NJ:Erlbaum.
  62. Van Dyne, L.,LePine, J. A.(1998).Helping and Voice Extra-role Behaviors: Evidence of Construct and Predictive Validity.Academy of Management Journal,41(1),108-119.
  63. Van Scotter, J. R.,Motowidlo, S. J.(1996).Interpersonal Facilitation and Job Dedication as Separate Facets of Contextual Performance.Journal of Applied Psychology,81(5),525-531.
  64. Watson, D.(1988).Intraindividual and Interindividual Analyses of Positive and Negative Affect: Their Relation to Health Complaints, Perceived Stress, and Daily Activities.Journal of Personality and Social Psychology,54(6),1020-1030.
  65. Watson, D.,Clark, L. A.(1984).Negative Affectivity: The Disposition to Experience Aversive Emotional States.Psychological Bulletin,96(3),465-490.
  66. Watson, D.,Clark, L. A.,Tellegen, A.(1988).Development and Validation of Brief Measures of Positive and Negative Affect: The PANAS Scales.Journal of Personality and Social Psychology,54(6),1063-1070.
  67. Watson, D.,Tellegen, A.(1985).Toward a Consensual Structure of Mood.Psychological Bulletin,98(2),219-235.
  68. Watson, D.,Walker, L. M.(1996).The Long-term Stability and Predictive Validity of Trait Measures of Affect.Journal of Personality and Social Psychology,70(3),567-577.
  69. Weiss, H. M.,Cropanzano, R.(1996).Affective Events Theory: A Theoretical Discussion of the Structure, Causes and Consequences of Affective Experiences at Work.Research in Organizational Behavior,18(1),1-74.
  70. Whetten, D. A.(1989).What Constitutes a Theoretical Contribution?.Academy of Management Review,14(4),490-495.
  71. Wright, T. A.,Staw, B. M.(1999).Affect and Favorable Work Outcomes: Two Longitudinal Tests of the Happy-productive Worker Thesis.Journal of Organizational Behavior,20(1),1-23.
  72. 鄭丁榮(2003)。碩士論文(碩士論文)。國立東華大學企業管理研究所。
被引用次数
  1. 陳志倫、汪美伶、李俊賢(2016)。從服務關係探討銷售人員情緒智商對顧客忠誠度之影響。東吳經濟商學學報，93，93-126。
  2. 盧建中、廖良文、林文政(2018)。組織贊助性人才管理措施與職涯成功關聯性之研究：領導潛能跨層次中介效果。人力資源管理學報，18(1)，129-154。
  3. 羅永欽、洪純隆、汪秀玲(2011)。財務誘因與台灣區域醫院醫師服務績效之跨層次分析。臺灣公共衛生雜誌，30(4)，337-346。
print cancel