社區職場之過勞相關因素分析及執行困難之探討

Determinates of Burnout Level in Community Workplace and Discussion of Difficulty to Enforce

鄒孟婷(Meng-Ting Tsou)；黃偉新(Wei-Hsin Huang)

社區 ； 職場 ； 過勞 ； community ； workplace ； burnout

中華職業醫學雜誌

20卷1期（2013 / 01 / 01）

25 - 38

繁體中文

目標：探討都會社區內不同性質職場的員工過勞現象分析，及研究執行之困難。方法：本研究是由台北市某社區八家職場員工採取自主參與，共有143位員工完成調查（完成率143/180=79.4%）。以員工自填問卷調查為資料來源，包括「哥本哈根過勞量表」（「個人過勞」與「工作過勞」兩個分量表）做為測量過勞的工具，也同時詢問其他資料，包括個人生活習慣、憂鬱、失眠狀況、自評健康狀況、工時、收入、年資、教育程度、婚姻狀況等。利用描述性統計、t檢定、ANOVA、scheffe進行事後檢定、及皮爾森相關係數進行資料分析。結果：本研究共收集72（50.4%）名男性及71（49.6%）名女性資料，中度以上的個人過勞佔7.9%，工作過勞高達23.2 %。個人過勞及工作過勞與憂鬱得分及失眠有高度正相關（＞0.6）；憂鬱與失眠有高度正相關性（0.62）。並發現在年資5-10年、10-15年及年資≧20年時，過勞程度、憂鬱、失眠狀況低，自評健康得分高。對於沒有運動習慣的員工需要特別注意工作過勞的情況。結論：社區職場健康營造是未來的健康促進的執行重點，本研究以社區為基礎，針對不同工作性質的單位進行過勞的分析，希望找出高危險群，提供職場健康促進方向。同時提出研究執行過程中，所遭遇的勞資雙方的疑慮，可能將導致目前過勞問題被低估。

Objectives: The aim of this study is to investigate the risk factors of burnout level in community workplace with different job character. The difficulty to enforce of this study was discussed in this paper. Methods: The study included eight community workplaces in Taipei city. Total of 143 self-participation employees completed the study (completion rate of 143/180 = 79.4%). Self-rated questionnaires were collected, including the Copenhagen Burnout Inventory (”Personal burnout” and ”Work burnout”) as a measure tool of burnout status, and also collected other information, including personal habits, depression, insomnia, self-rated health status, working hours, income, seniority, education level, and marital status. Use of descriptive statistics, t test, ANOVA, Scheffe post hoc test and Pearson correlation coefficients were used for data analysis. Results: 72 (50.4%) males and 71 (49.6%) women were included in our study. Moderate personal burnout and work burnout accounted for 7.9% and 23.2%, respectively. Personal burnout and work burnout have a highly positive correlation with depression scores, and insomnia (＞ 0.6); depression and insomnia have a high degree of positive correlation (0.62). Seniority of 5-10 years and 10-15 years, and more than 20 years, the condition of burnout, depression, and insomnia were low, the self-rated health score was high. Staff who had no exercise habit will be needed to pay special attention to the burnout condition from this study result. Conclusion: Community workplace health promotion is one of the implementation of health promotion in the future direction of this study. This study collected the community-based burnout analysis of the different character of the workplace. We hope this study can help to find out the high risk of burnout employee and set up the health promotion strategy direction. We also mentioned the difficulty to enforce in this study, these concerns may lead to burnout problems may be undervalued.