以網路服務為基底之智慧型代理人之研究－以訂單流程為例

The Study on Intelligent Agent Systems Based on Web Services-An Example on the Order Fulfillment Process

梁文耀(Wen-Yau Liang)；李維哲(Wei-Che Lee)；陳惠貞(Hui-Chen Chen)

電子資料交換 ； 智慧型代理人 ； 網路服務 ； 可延伸性標示語言 ； Electronic Data Interchange ； Intelligent Agent ； Web Services ； eXtensible Markup Language

管理與系統

15卷1期（2008 / 01 / 01）

137 - 160

繁體中文

數位化時代的來臨，組織的商業型態，面臨了全球化產業競爭的挑戰，跨組織的商業流程，往往受到許多障礙，該如何運用資訊科技來協助商業，以降低交易成本，成爲近年來主要的議題。例如，早期在組織間爲了互相交換資訊，使用電子資料交換(Electronic Data Interchange, EDI)來進行溝通，然而，電子資料交換有著規格制訂及高開發成本的問題，致使企業無法輕易導入。在智慧型代理人(intelligent agent)方面，其自主性、反應性、主動積極性及社交性等特性，主要被使用來代替人類，以完成被指定的某項工作，以協助組織提升效率，而網路服務(Web Services)是一種以可延伸性標示語言(eXtensible Markup Language, XML)爲基礎，讓各種軟體能夠在網際網路橫跨不同平台、不同語言，使其相互溝通的服務，因此，透過網路服務的開放式架構，可以使得組織間的溝通更具有彈性。在本研究中，欲提出一個以網路服務爲基底的智慧型代理人架構，透過代理人之角色，來協調組織間訂單流程的處理，最後，並實作一訂單流程以確認其可行性。

Along with globalization competition, organizations try to use technology to improve business model. In order to exchange data between enterprises, organizations used to communicate with each other by using Electronic Data Interchange (EDI). However, this application is often not flexible and with higher development cost. We proposed a web services-based system cooperate with intelligent agents architecture. A Web Service is a self-describing, self-contained, modular application accessible over the web. It exposes an eXtensible Markup Language (XML) interface and communicates with other services using XML messages over standard web protocols. By using intelligent agents, organizations can deal with business process automatically, with web services, data flow cross-organization is integrated. Finally, a prototype is implemented.

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