题名

關係學習、關係記憶及組織學習能力之研究

并列篇名

A Study of Relationship Learning, Relationship Memory and Organizational Learning Capability

作者

謝宜君(Yi-Chun Hsieh)；方世榮(Shyh-Rong Fang)；彭彥群(Yan-Chiun Peng)

关键词

關係學習 ； 關係記憶 ； 組織學習能力 ； Relationship Learning ； Relationship Memory ； Organizational Learning Capability

期刊名称

管理與系統

卷期/出版年月

15卷2期（2008 / 04 / 01）

页次

287 - 321

内容语文

繁體中文
中文摘要

學習不僅是一個組織內的現象，同時也是一種組織間的現象。本研究建立「學習－記憶－能力」的研究架構，探討關係學習歷程及關係記憶內部元素運作，對組織學習能力塑造的影響。本研究調查台灣95家育成中心的進駐廠商，總計發放550份問卷並回收有效問卷249份。研究結果發現：關係學習活動的知識散播對各種記憶形式、關係記憶的認知觀感與潛移轉化等記憶形式對組織學習能力的塑造、關係學習的知識散播與資訊分享對組織學習能力的塑造等等，皆存在顯著正向影響。本文根據實證結果提出研究結論與理論意涵，以及未來研究的建議。
英文摘要

The organizational learning is demonstrated not only by intraorganizational learning but also by interorganizational learning. On the basis of the relationship among leaning, memory, and capability, this study attempted to confer the course of relationship learning and the identical elements operation of relationship memory on organizational learning capability. This research focused the investigation on the firms which have signed the contract with the Incubation Centers for Small and Medium Enterprise Administration (SMEA), Ministry of Economics Affairs (MOEA). An investigation of total 550 questionnaires, and 249 effective samples were collected. The major findings of the study are as follows. The knowledge dissemination of relationship learning has significantly positive impact on various types of memory. The cognitive perception and potential transformation of relationship memory have significantly positive impact on the formation of organizational learning capability. And the knowledge dissemination and information sharing of relationship learning have significantly positive impact on the formation of organizational learning capability. According to empirical results, the conclusions and suggestions for future research are discussed and provided.
主题分类 基礎與應用科學 > 統計
社會科學 > 財金及會計學
社會科學 > 管理學
参考文献
  1. Albert, S.,Whetten, D. A.,L. L. Cumming,B. M. 8mw (Eds.)(1985).Research in Organizational Behavior.Greenwich, CT:JAI Press.
  2. Anand, V.,Manz, C. C.,Glick, W. H.(1998).An Organizational Memory Approach to Information Management.Academy of Management Review,23(4),796-809.
  3. Argote, L.,McEvily, B.,Reagans, R.(2003).Managing Knowledge in Organizations : An Integrative Framework and Review of Emerging Themes.Management Science,49(4),571-582.
  4. Armstrong, J. S.,Oterton, T. S.(1977).Estimating Nonresponse Bias in Mail Surveys.Journal of Marketing Research,14(3),369-402.
  5. Badaracco, J. L.(1991).The Knowledge Link: How Firms Compete through Strategic Alliances.Boston, MA:Harvard Business School Press.
  6. Bagozzi, R. P.,Yi, Y.(1988).On the Evaluation of Structural Equation Models.Journal of the Academy of Marketing Science,16(1),74-94.
  7. Barney, J. B.(1991).Firm Resources and Sustained Competitive Advantage.Journal of Management,17,99-120.
  8. Baron, R. M.,Kenny, D. A.(1986).The Moderator-Mediator Variable Distinction in Social Psychological Research Conceptual, Strategic and Statistical Considerations.Journal of Personality and Social Psychology,15(6),1173-1182.
  9. Bent, J. Van der,Paauwe, J.,Williams, R.(1999).Organizational Learning: An Exploration of Organizational Memory and its Role in Organizational Change Processes.Journal of Organizational Change Management,12(5),377-404.
  10. Berry, D. C.,Dienes, Z.(1993).Implicit Learning: Theoretical and Empirical Issues.Hillsdale NJ:Erlbaum.
  11. Bogenrieder, I.(2002).Social Architecture as a Prerequisite for Organizational Learning.Management Learning,33(2),197-212.
  12. Borgatti, S. P.,Cross, R.(2003).A Relational View of Information Seeking and Learning in Social Networks.Management Science,49(4),432-445.
  13. Bresman, H.,Birkinshaw, J.,Nobel, R.(1999).Knowledge Transfer in International Acquisitions.Journal of International Business Studies,30(3),439-462.
  14. Cannon, J. P.,Perreault, W. D.(1999).Buyer-Seller Relationships in Business Markets.Journal of Marketing Research,36(4),439-460.
  15. Casey, A.,J. P. Walsh,A. S. Huff (Eds.)(1997).Advances in Strategic Management.Greenwich, CT:SAT Press.
  16. Choi, C. J.,Lee, S. H.,P. W. Beamish,I. P. Killing (Eds.)(1997).Cooperative Strategies European Perspectives.San Francisco, CA:The New, Lexington Press.
  17. Cohen, W. M.,Levinthal, D. A.(1990).Absorptive Capacity: A New Perspective on Learning and Innovation.Administrative Science Quarterly,35(1),128-152.
  18. Corbett, J. M.(2000).On Being an Elephant in the Age of Oblivion Computer-Based Information Systems and Organizational Memory.Information Technology & People,13(4),282-297.
  19. Cross, R.,Baird, L.(2000).Technology is Not Enough: Improving Performance by Building Organization Memory.Sloan Management Review,41(3),69-78.
  20. Crossan, M. M.,Lane, H. W.,White, R. E.(1999).An Organizational Learning Framework: From Intuition to Institution.Academy of Management Review,24(3),522-537.
  21. Day, G. S.(1994).The Capabilities of Market-Driven Organizations.Journal of Marketing,58(4),37-52.
  22. Dyer, J. H.,Hatch, N. W.(2004).Using Supplier Networks to Learn Faster.Sloan Management Review,45(3),57-63.
  23. Dyer, J. H.,Singh, H.(1998).The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage.Academy of Management Review,23(4),660-679.
  24. Ebbinghaus, H.(1985).Memory A Contribution to Experimental Psychology.New York:Dover.
  25. Fiol, C. M.,Lyles, M. A.(1985).Organizational Learning.Academy of Management Review,10(4),803-813.
  26. Fomell, C.,Larckor, D. F.(1981).Evaluating Structural Equation Models with Unobserved Variables and Measurement Error.Journal of Marketing Research,18(1),39-50.
  27. Gagné, R. M.(1985).The Conditions of Learning and Theory of Instruction.New York:Holt, Rinehart and Winston.
  28. Gibb, A. A.(1997).Small Firms` Training and Competitiveness : Building upon the Small Business as a Learning Organization.International Small Business Journal,15(3),13-29.
  29. Goh, S. C.(2003).Improving Organizational Learning Capability: Lessons from Two Case Studies.The Learning Organization,10(4),216-227.
  30. Graf, P.,Schacter, D. L.(1985).Implicit and Explicit Memory for New Associations in Normal and Amnesic Subjects.Journal of Experimental Psychology,11,501-518.
  31. Grant, R. M.(1996).Toward a Knowledge-Based Theory on the Firm.Strategic Management Journal,17,109-122.
  32. Grant, R. M.(1996).Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration.Organization Science,7(4),375-387.
  33. Gujarati, D. N.(2003).Basic Econometrics.New York:McGraw-Hill.
  34. Gulati, R.,Nohria, N.,Zaheer, A.(2000).Strategic Networks.Strategic Management Journal,21,203-215.
  35. Hair, J. F.,Anderson, R. E.,Tatham, R. L.,Black, W. C.(1998).Multivariate Data Analysis.Englewood Cliffs, NJ:Prentice-Hall.
  36. Helleloid, D.,Simonin, B. L.,G Hamel,A. Heene (Eds.)(1994).Competence-Based Competition.New York:John Wiley and Sons.
  37. Hintzman, D. L.(1986).Schema Abstraction in a Multiple-Trace Memory Model.Psychological Review,93(4),411-428.
  38. Huber, G. P.(1991).Organizational Learning: The Contributing Process and the Literatures.Organization Science,2(1),88-115.
  39. Hulland, J.(1999).Use of Partial Least Squares (PLS) in Strategic Management Research: A Review of Four Recent Studies.Strategic Management Journal,20(2),195-204.
  40. Hult, G. T. M.,Ferrell, O. C.(1997).Global Organizational Learning Capacity in Purchasing: Construct and Measurement.Journal of Business Research,40(2),97-111.
  41. Jap, S. D.,Ganesan, S.(2000).Control Mechanisms and the Relationship Life Cycle: Implications for Safeguarding Specific Investment and Developing Commitment.Journal of Marketing Research,37,227-245.
  42. Jarratt, D.(2004).Conceptualizing a Relationship Management Capability.Marketing Theory,4(4),287-309.
  43. Jerez-Gómes, P.,Céspedes-Lorente, J.,Valle-Cabrera, R.(2005).Organizational Learning Capability: A proposal of Measurement.Journal of Business Research,58(6),715-725.
  44. Jerez-Gómes, P.,Céspedes-Lorente, J.,Valle-Cabrera, R.(2004).Training Practices and Organizational Learning Capability: Relationship and Implications.Journal of European Industrial Training,28(2-4),234-256.
  45. Johnson, J. L.,Sohi, R. S.(2003).The Development of Interfirm Partnering Competence: Platforms for Learning, Learning Activities, and Consequences of Learning.Journal of Business Research,56(9),757-766.
  46. Johnson, J. L.,Sold, R. S.,Grewal, R.(2004).The Role of Relational Knowledge Stores in Interfirrn Partnering.Journal of Marketing,68(3),21-36.
  47. Kim, D. H.(1993).The Link between Individual and Organizational Learning.Sloan Management Review,35(1),37-50.
  48. King, A. W.,Fowler, S. W.,Zeithaml, C. P.(2001).Managing Organizational Competencies for Competitive Advantage: The Middle-Management Edge.Academy of Management Executive,15(2),95-106.
  49. Kogut, B.,Zander, U.(1992).Knowledge of the Firm, Combinative Capability, and the Replication of Technology.Organization Science,3(1),383-397.
  50. Lane, P. J.,Lubatkin, M.(1998).Relative Absorptive Capacity and Interorganizational Learning.Strategic Management Journal,19(5),461-467.
  51. Lefrancois, G. R.(1988).Psychological Theories and Human Learning.Monterey, CA:Brooks/Cole.
  52. Li, L. Y.(2006).Relationship Learning at Trade Shows: Its Antecedents and Consequences.Industrial Marketing Management,35(2),166-177.
  53. Lipshitz, R.,Popper, M.,Friedman, V. J.(2002).A Multifacet Model of Organizational Learning.The Journal of Applied Behavioral Science,38(1),78-98.
  54. Lorenzoni, G.,Lipparini, A.(1999).The Leveraging of Interfirm Relationships as a Distinctive Organizational Capability: A Longitudinal Study.Strategic Management Journal,20(4),317-338.
  55. Lukas, B. A.,Hult, G. T. M.,Ferrell, O. C.(1996).A Theoretical Perspective of the Antecedents and Consequences of Organizational Learning in Marketing Channels.Journal of Business Research,36(3),233-244.
  56. Mayer, R. B.(1981).The Promise of Cognitive Psychology.San Francisco, CA:W. H. Freeman and Company.
  57. McQuarrie, E. F.,McIntyre, S. H.(1992).Working paper.Cambridge, MA:Marketing Science Institute.
  58. Meyer, B.,Sugiyama, K.(2007).The Concept of Knowledge in KM: A Dimensional Model.The Journal of Knowledge Management,11(1),17-35.
  59. Miller, C. A.(1956).The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information.Psychological Review,63,81-97.
  60. Moorman, C.,Miner, A. S.(1997).The Impact of Organizational Memory on New Product Performance and Creativity.Journal of Marketing Research,34(1),91-106.
  61. Morgan, M. R.,Hunt, D. S.(1994).The Commitment-Trust Theory of Relationship Marketing.Journal of Marketing,58(3),20-38.
  62. Nevo, D.,Wand, Y.(2005).Organizational Memory Information Systems : A Transactive Memory Approach.Decision Support System,39,549-562.
  63. Nonaka, I.,Takeuchi, H.(1995).The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innuvation.New York:Oxford University Press.
  64. Nunnally, J. C.(1978).Psychometric Theory.New York:McGraw-Hall.
  65. Park, J. B.,Bunn, M. D.(2003).Organizational Memory: A New Perspective on the Organizational Buying Process.Journal of Business and Industrial Marketing,18(3),237-257.
  66. Penrose, B. T.(1959).The Theory of the Growth of the Firms.New York:Wiley.
  67. Phan, P. H.,Peridis, T.(2000).Knowledge Creation in Strategic Alliances : Another Look at Organizational Learning.Asia Pacific Journal of Management,17(2),201-222.
  68. Piaget, J.(1981).Intelligence and Affectivity.New York:Basic Books.
  69. Pittaway, L.,Robertson, M.,Munir, K.,Denyer, D.,Neely, A.(2004).Networking and Innovation A systematic review of the evidence.International Journal of Management Review,6(4),137-168.
  70. Pittaway, L.,Robertson, M.,Munir, K.,Denyer, D.,Neely, A.(2004).Networking and Innovation A systematic review of the evidence.International Journal of Management Review,5(3),137-168.
  71. Pittaway, L.,Rose, M.(2006).Learning and Relationships in Small Firms: Introduction to the Special Issue.International Small Business Journal,24(3),227-231.
  72. Podsakoff P. M.,Organ, D. W.(1986).Self-Reports in Organizational Research: Problems and Prospects.Journal of Management,12(4),531-544.
  73. Reber, A. S.(1993).Implicit Learning and Tacit Knowledge: An Essay on the Cognitive Unconscious.New York:Oxford University Press.
  74. Rindfleisch, A.,Moorman, C.(2001).The Acquisition and Utilization of Information in New Product Alliance: A Strength-of-Ties Perspective.Journal of Marketing,65(2),1-18.
  75. Roy, S.,Sivakumar, K.,Wilkinson, I. F.(2004).Innovation Generation in Supply Chain Relationship: A Conceptual Model and Research Propositions.Journal of the Academy of Marketing Science,32(1),61-79.
  76. Schacter, D. L.,Moscovitch, M.(Ed.)(1984).Infant Memory.New York:Plenum Press.
  77. Schein, B. H.(1992).Organizational Culture and Leadership.San Francisco, CA:Jossey-Bass.
  78. Selnes, F.,Sallis, J.(1999).Working paper.Cambridge, MA:Marketing Science Institute.
  79. Selnes, F.,Sallis, J.(2003).Promoting Relationship Learning.Journal of Marketing,67(3),80-95.
  80. Senge, P. M.(1990).The Fifth Discipline The Art and Practice of the Learning Organization.New York:Doubleday.
  81. Sharma, S.(1996).Applied Multivariate Techniques.New York:John Wiley and Sons.
  82. Shukla, M.(1997).Competing through Knowledge Building a Learning Organization.Thousand Oaks, CA:Sage.
  83. Sinkula, J. M.,R. Achrol,A. Mitchell (Eds.)(1994).Enhancing Knowledge Development in Marketing.Chicago, IL.:American Marketing Association.
  84. Slater, S. F.,Narver, J. C.(1995).Market Orientation and the Learning Organizatior.Journal of Marketing,59(3),63-74.
  85. Smith, J. B.,Barclay, D. W.(1997).The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships.Journal of Marketing,61(1),3-21.
  86. Sob, P. H.(2003).The Role of Networking Alliances in Information Acquisition and its Implications for New Product Performance.Journal of Business Venturing,18(6),727-744.
  87. Squire, L. R.,Kandel, E. R.(1999).Memory From Mind to Molecules.New York:Scientific American Library.
  88. Stein, E. W.,Zwass, V.(1995).Actualizing Organizational Memory with Information Systems.Information Systems Research,6(2),85-118.
  89. Szulanski, G.(1996).Exploring Internal Stickiness: Impediments to the Transfer of Best Practice within the Firm.Strategic Management Journal,17,27-43.
  90. Teece, D. J.,Pisano, G.,Shuen, A. A.(1997).Dynamic Capabilities and Strategic Management.Strategic Management Journal,18,504-534.
  91. Teo, H. H.,Wang, X. W.,Wei, K. K.,Sia, C. L.,Lee, K. O.(2006).Organizational Learning Capacity and Attitude toward Complex Technological Innovations: An Empirical Study.Journal of the American Society for information Science and Technology,57(2),264-279.
  92. Tulving, E.(1985).How Many Memory Systems Are There?.American Psychologist,40,385-398.
  93. Tulving, E.,Schacter, D. L.,Stark, H. A.(1982).Priming Effects in Word-Fragment Completion are Independent of Recognition Memory.Journal of Experimental Psychology: Learning, Memory. and Cognition,8,336-342.
  94. Tulving, E.,W. Donaldson (Eds)(1972).Organization of Memory.London:Academic Press.
  95. Walsh, J. P.,Ungson, G R.(1991).Organizational Memory.Academy of Management Review,16(1),57-91.
  96. Wang, C. L.,Ahmed, P. K.(2003).Making Organizational Memory Perform.Journal of information & Knowledge Management,2(3),229-235.
  97. Wang, C. L.,Ahmed, P. K.(2003).Emotion The Missing Part of Systems Methodologies.Kybernetes: The International Journal of Systems & Cybernetics,32(9/10),1283-1296.
  98. Westney, D. E.,P. J. Contractor,P. Lorange (Eds.)(1988).Cooperative Strategies in international Business.Lexington, MA:Lexington Books.
  99. Wikstrom, S.,Normann, R.(1994).Knowledge and Value: A New Perspective on Corporate Transformation.London:Routledge.
  100. Wilcox, R. R.(1998).How Many Discoveries have Been Lost by Ignoring Modem Statistical Methods.American Psychologist,53(4),300-314.
  101. Wit, W. Y.,Chang, S. C.,Wit, Y. J.(2006).The Impacts of Specificity Investments on Relationship Learning and Competence Building The Supplier`s Perspective.International Journal of Management and Enterprise Development,3(3),244-263.
  102. Yeung, A. K.,Ulrich, D. O.,Nason, S. W.,Von Glinow, M. A.(1999).Organizational Learning Capability Generating and Generalizing Ideas with impact.New York:Oxford University Press.
  103. 楊治良、葉閣蔚(1993)。內隱學習三高特徴的實驗研究。心理科學，16(3)，138-144。
被引用次数
  1. 邱紫芸、李佳玲、王文英(2012)。智慧資本與組織學習方式對學習能力與組織績效影響之實證研究。管理學報，29(1)，17-44。
  2. 謝傳崇、朱陳國智(2013)。校長關係領導對教師關係學習影響之研究─以學校創新網絡為中介變項。屏東教育大學學報，40(教育)，273-308。
print cancel