题名

公辦民營運動中心初階經理人職能模型建構

并列篇名

Constructing acompetency model for junior managers of public-to-private sports centers

DOI

10.6222/pej.202109_54(3).0006

作者

周宇輝(Yu-Hui Chou)；蔡儀靜(Yi-ChingTsai)；康正男(Cheng-Nan Kang)

关键词

運動設施管理 ； 職能模型 ； 營運管理 ； sport facilitiesmanagement ； competency model ； operation management

期刊名称

體育學報

卷期/出版年月

54卷3期（2021 / 09 / 01）

页次

271 - 284

内容语文

繁體中文
中文摘要

緒論：隨著國民健康休閒意識提升、國人運動參與比例呈現日益擴增的趨勢，運動場地的需求亦隨之相對增加，公辦民營運動中心每年的服務人次十分亮眼，民眾對運動中心管理人員專業人力要求日趨專業化。為因應多元化的需求與提昇生活品質，運動中心除了提供良好的運動硬體設施及環境外，更需有高品質場館專業人力的投入，方能提升國民運動服務品質及營運效能。因此優質的運動中心專業人員應具備何種專業能力，是值得深入探究的問題。本研究目的在契合運動中心永續營運的理念之下，採用勞動部人力發展署職能基準架構發展公辦民營運動中心初階經理人專業職能模型。方法：以文獻分析及職能訪談法建構職能模型初稿；結合產、官、學專家共11位運用德爾菲專家問卷，確保該架構之可行性。結果：研究結果顯示初階經理人的職能模型包含「場地管理」、「活動規劃執行管理」、「回應客訴」、「人員選訓」、「課程籌辦與執行」等5項工作任務，42項行為指標。結論：本研究設計將可做為公辦民營運動中心建立職能模型之參考，研究結果可提供政府或營運業者作為未來制訂運動設施初階經理人工作說明書及人才「選、用、育、留」之標準。
英文摘要

Introduction: Along with the increased awareness of health and leisure, sports participation is also increasing. Professional requirement demands on sports venue operations have also risen rapidly, and the public-to-private sports centers have shown the outstanding performance of the numerous attendance. Therefore, to meet diversified needs and improve the quality of sports centers, high-skilled staff is essential to raise the effectiveness and quality of the sports centers. A competency model for junior managers of public-to-private sports centers is a key issue worthy of further exploration. The purpose of this study was to develop a competency model for junior managers of public-to-private sports centers to enhance sustainability. Methods: The first draft of the competency model was based on literature analysis and intensive competency-based interviews. A total of 11 experts from private industry, government, and academia were consulted to validate the framework feasibility through the application of the Delphi questionnaire. Results: The results of the study showed that a competency model for junior managers of public-to-private sports centers includes five tasks, which include ＂Site Management, Event Planning and Execution, Customer Complaint Response, Recruitment and Training, and Program Preparation and Execution,＂ and 42 behavioral indicators. Conclusion: The study's design can be used as a reference for the establishment of a competency model for the sports industry. The study results can be implemented to develop a junior manager's job description for public-to-private sports centers and applied as the normative reference for the recruitment and selection, staffing, education and training, and retention.
主题分类 社會科學 > 體育學
参考文献
  1. 高俊雄, C. H.(2002)。臺灣運動服務業之剖析與回顧。臺灣體育運動管理學報，1，1-17。
    連結：
  2. 黃蕙娟, H. C.(2012)。臺北市市民運動中心顧客滿意度指標之建構。體育學報，45(4)，321-338。
    連結：
  3. Ammon, R., Jr.(1998).Sport event and facility management.Contemporary Sport Management,1,185-196.
  4. Chen, H. Y.(1993).Greeley, CO.,University of Northern Colorado.
  5. Cheng, C. F.(1993).Greeley, CO.,University of Northern Colorado.
  6. Darrell, J. C.,Ellen, R. B.(1998).Competency-Based Pay: A Concept in Evolution.Compensation & Benefit Review,1,21-28.
  7. DeSensi, J. T.,Kelly, D. R.,Blanton, M. D.,Beitel, P. A.(1990).Sport management curricular evaluation and need assessment: A multifaceted approach.Journal of Sport Management,4,31-58.
  8. Fahety, V.(1979).Continuing social work education: Results of a Delphi survey.Journal of Education for Social Work,15(1),12-19.
  9. Harvey, M. G.,Novicevic, M. M.,Speier, C.(2000).An innovative global management staffing system: A competency-based perspective.Human Resource Management,39(4),381-394.
  10. Holden, M. C.,Wedman, J. F.(1993).Future issues of computer-mediated communication: The results of a delphi study.Educational Technology Research and Development,41(1),5-24.
  11. International Association of Assembly Manager. (2003). Industry profile survey. Coppell, TX: Author.
  12. Kim, M. J.(2019).A study on management competency affecting organizational performance.International Journal of Advanced Culture Technology,7(2),93-102.
  13. Koenigsfeld, J. P.,Kim, S.,Cha, J.,Perdue, J.,Cichy, R. F.(2012).Developing a competency model for private club managers.International Journal of Hospitality Management,31(3),633-641.
  14. Kolibáčová, G.(2014).The relationship between competency and performance.Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis,62(6),1315-1327.
  15. Kotler, P.(1994).Marketing management: Analysis, planning, implementation, and control.Englewood Cliff, NJ:Prentice-Hall.
  16. Lievens, F.,Sanchez, J. I.,De Corte, W.(2004).Easing the inferential leap in competency modeling: The effects of task-related information and subject matter expertise.Personnel Psychology,57,881-904.
  17. Liu, H.,Fu, Y.,Wang, X.,Fang, Y.(2014).Empirical analysis of the relationship between HR professionals’ competency and enterprise performance.2014 International Conference on Management Science and Management Innovation (MSMI 2014)
  18. Mintzberg, H.(1973).The nature of managerial work.Technology Analysis and Strategic Management,3(4),333-358.
  19. Mitchell, V. W.(1991).The Delphi technique: An exposition and application.Technology Analysis & Strategic Management,3(4),333-358.
  20. Spencer, L. M.,Spencer, S. M.(1993).Competence at work: Models for Superior Performance.New York:John Wiley & Sons.
  21. Turoff, M.,Linstone, H. A.(2002).The Delphi method-techniques and applications.Journal of Marketing Research,18(3),22-25.
  22. Ulrich, D.(2016).HR at a crossroads.Asia Pacific Journal of Human Resources,54(2),148-164.
  23. Walsh, K.,Koenigsfeld, J. P.(2015).A competency model for club leaders.Cornell Hospitality Report,15,8.
  24. Zwell, M.,Ressler, R.(2000).Powering the human drivers of financial performance.Strategic Finance,81(11),40-45.
  25. 尤欽弘, C. H.,魏香明, S. M.(2020)。美國運動協會職能基準初探。運動管理，48，39-53。
  26. 行政院體育委員會, Executive Yuan(2004)。行政院體育委員會(2004)。觀光及運動休閒服務業。全國服務業發展會議資料。臺北市：行政院。[Sports Affairs Council, Executive Yuan. (2004). Guan guang ji Yun dong siou sian fu wu yeh.Materials of the National Service Industry Development Conference. Taipei: Executive Yuan.]。
  27. 周宇輝, Y. H.(2011)。國民運動中心規劃與興建參考因素。國民體育季刊，40(3)，21-28。
  28. 林建元, C. Y.,楊忠和, C. H.,周慧瑜, H. Y.(2004)。,臺北市=Taipei:行政院體育委員會=Sports Affairs Council, Executive Yuan。
  29. 林家緯, J. W.(2014)。淺談職能模型運用於人力資源發展實務。人事月刊，350，45-48。
  30. 邱金松, J. S.,劉照金(1999).我國體育專業人力供需、運用及管理制度之研究.臺北市=Taipei:行政院體育委員會=Sports Affairs Council, Executive Yuan.
  31. 徐揚, Y.(2006)。運動產業的推手─運動行銷公司的專業能力。國民體育季刊，149，72-77。
  32. 桃園市政府體育局 (2020)。2019 年各廠館情況報表。桃園市：作者。[Department of Sports, Tao Yuan (2020). Report on the status of each factory in 2019. Tao Yuan: Author.]
  33. 康正男, C. N.(2010)。運動場館中階管理者核心職能之探討概念建構與模式分析。臺大體育，51，119-130。
  34. 教育部=Ministry of Education=MOE(2020)。教育部 (2020)。前瞻基礎建設-城鄉建設充實全民運動環境計畫。臺北市：作者。[Ministry of Education, MOE (2020). Chian jhan ji chu jian she - cheng siang jian she chong shih chyuan min yun dong huan jing ji hua.Taipei City: Author.]。
  35. 教育部體育署, MOE(2013).體育運動政策白皮書.臺北市=Taipei:教育部=Ministry of Education=MOE.
  36. 彭小惠, X. H.(2005)。運動賽會經理人所需具備之專業能力。國民體育季刊，145，37-43。
  37. 彭淑美, S. M.,蘇俊賢, C. S.(1999).運動場館經營管理人員證照制度研究計畫.臺北市=Taipei:行政院體育委員會=Sports Affairs Council, Executive Yuan.
  38. 新北市教育局 (2019)。108 年教育統計速報。新北市：作者。[Education Department, New Taipei City. (2019). 108 nian jiao yu tong ji su bao. New Taipei City: Author.]
  39. 新北市教育局 (2020)。109 年教育統計速報。新北市：作者。[Education Department, New Taipei City. (2020). 109 nian jiao yu tong ji su bao. New Taipei City: Author.]
  40. 臺北市政府體育局, Taipei City Government(2020)。臺北市政府體育局 (2020)。臺北市政府體育局109 年度上半年施政報告。臺北市：作者。[Department of Sports, Taipei City Government. (2020). Tai bei shih jheng fu ti yu jyu 109 nian sia ban nian shih jheng bao gao. Taipei City: Author.]。
  41. 臺北市政府體育局, Taipei City Government(2019)。臺北市政府體育局 (2019)。臺北市政府體育局108 年下半年施政報告。臺北市：作者。[Department of Sports, Taipei City Government. (2019). Tai bei shih jheng fu ti yu jyu 108 nian sia ban nian shih jheng bao gao. Taipei City: Author.]。
  42. 臺北市勞動部勞動力發展署 (2019)。職能發展及應用推動要點。取自 https://icap.wda.gov. tw/essential.aspx [Workforce Development Agency, MOL. (2019)Jhih neng fa jhan ji ying yong tuei dong yao dian. Retrieved from: https://icap.wda.gov.tw/essential.aspx]
  43. 臺灣體育運動管理學會（編）=Journal of Taiwan Society for Sport Management(Ed.)(2006).2006 運動設施經理人初級證照研習手冊.臺北市=Taipei:臺灣體育運動管理學會=Journal of Taiwan Society for Sport Management.
  44. 蔡玫君 (2009)。為建構完備全民運動設施設備，經建會委員會議原則同意體委會所提「改善國民運動環境與打造運動島計畫」。取自 https://reurl.cc/6y2436 [Tsai, M. C. (2009). Wei jian gou wan bei chyuan min yun dong she shih she bei, jing jian huei wei yuan huei yi yuan ze tong yi ti wei huei suo ti [Gai shan guo min yun dong huan jing yu da zao yun dong dao ji hua]. Retrieved from: https://reurl.cc/6y2436 ]
  45. 鄭志富, C. F.(1999)。營造滿足民眾需要的城鄉運動環境─我國運動場館現況與發展策略。二十一世紀體育的新格局。第一次全國體育會議，臺北市=Taipei:
被引用次数
  1. 林怡秀,李致緯(2022)。室內棒壘球訓練場營運模式之初探。休閒運動健康評論，11(1)，38-54。
print cancel