飯店業房務人員肌肉骨骼不適之人因研究

Ergonomics Study of Musculoskeletal Injuries in the Hotel Housekeeping Worker

10.7005/JOSH.200706.0179

吳水丕(Swei-Pi Wu)；邱忠本(Chung-Pen Chiu)

飯店業 ； 房務人員 ； 肌肉骨骼傷害 ； 北歐肌肉骨骼問卷調查表 ； 人因基準線風險認定檢核表 ； hotel ； housekeeping worker ； musculoskeletal injuries ； NMQ ； BRIEF

勞工安全衛生研究季刊

15卷2期（2007 / 06 / 01）

179 - 190

繁體中文

本研究目的在評估飯店業房務人員之肌肉骨骼不適問題及發生之風險因素，主要以自覺問卷調查為主，作業觀察及人因檢核表為輔，並藉由分析結果研擬相關改善建議，以減低房務人員職業性肌肉骨骼傷病。 問卷調查部份共計針對兩家飯店之房務人員發出120份問卷，回收110份，有效問卷96份，無效問卷14份。為了比較起見，特別調查32位行政人員，結果發現房務人員自述身體部位有不適症狀者83位(86.5%)，其中自覺身體肌肉骨骼不適部位以下背部50人(52.1%)為最高，其次依序為膝蓋24人(25.0%)、肩膀21人(21.9%)、脖子14人(14.6%)；行政人員自述身體部位有不適症狀者22位(68.8%)，其中自覺身體肌肉骨骼不適部位以脖子11人(34.4%)及右肩膀11人(34.4%)為最高，其次為下背/腰部8人(25.0%)、左肩膀7人(21.9%)。此外，研究結果亦發現，房務人員之職稱、年齡、工作年資及是否曾接受過預防傷害課程與肌肉骨骼傷害具有顯著相關。研究結果亦顯示同一飯店之房務人員與一般行政人員，因工作類型不同其肌肉骨骼不適比率與不適部位會有所差異。 更進一步的工作觀察與BRIEF檢核表分析結果顯示，高風險危害部位以右肩膀(100%)及背部(100%)最高、其次為左肩膀(83.3%)、其他依序為右手/手腕(66.7%)、左手/手腕(50.0%)、頸部(16.7%)，顯示肩膀及背部、手/手腕有較高比例的潛在危害。BRIEF檢核表在肩膀、背部等部位所檢核出之結果與問卷之結果一致。

The objective of this research is to evaluate musculoskeletal injuries in the hotel housekeeping worker and the corresponding risk factors. Data was collected primarily by a self-awareness survey, and operation observation and an ergonomics checklist were used as a secondary tool. The results of the analysis provide suggestions to reduce occupational musculoskeletal injuries and disease in the housekeeping worker. A total of 120 self-awareness questionnaires were sent out among housekeeping workers in two hotels. Out of the 110 returned, 96 were valid and 14 were invalid. Interviews of 32 administrative staff members were also conducted. Eighty-three (86.5%) of the housekeeping workers mentioned discomfort on various parts of the body. The largest percentage, 50 (52.1%) people, mentioned discomfort in the lower back, followed by 24 (25.0%) people with discomfort in the knees, 21 (21.9%) with discomfort in the shoulders, and 14 (14.6%) with discomfort in the neck. Twenty-two (68.8%) of the administrative staff mentioned discomfort in various parts of the body, including 11 (34.4%) with discomfort in the neck and 11 (34.4%) with discomfort in the right shoulder, followed by 8 (25.0%) with discomfort in the lower back and 7 (21.9%) with discomfort in the left shoulder. Position, age, years of experience as a housekeeping worker, and whether they had received an injury prevention course correlated significantly with musculoskeletal injuries. In addition, the rate of musculoskeletal injuries and the specific body parts with discomfort of the housekeeping worker and regular administrative staff members are different due to their different types of work. Further observation and BRIEF checklist analysis showed that the shoulders, back, and hand/wrist have a higher potential danger: The right shoulder (100%) and the back (100%) are at highest risk, followed by the left shoulder (83.3%), the right hand/wrist (66.7%), left hand/wrist (50.0%), and the neck (16.7%). The BRIEF checklist is consistent with the questionnaires.

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