工作身份、角色衝突與組織承諾對組織公民行爲影響之探究：以台灣高速鐵路BOT計畫案爲例

Effects of Job Status, Role Conflict and Organizational Commitment on Employees' Organizational Citizenship Behavior: A Case of the BOT Project for Taiwan High Speed Rail

10.29698/FJMR.200901.0001

陳春希(Chun-Hsi Vivian Chen)；李旭梅(Hsu-Mei Lee)；鄭晉昌(Jihn-Chang Jehng)；魏裕興(Yu-Hsing Wei)

BOT計畫案 ； 工作身份 ； 角色衝突 ； 組織承諾 ； 組織公民行為 ； BOT project ； job status ； role conflict ； organizational commitment ； organizational citizenship behavior

輔仁管理評論

16卷1期（2009 / 01 / 01）

1 - 18

繁體中文

藉由台灣高速鐵路的BOT計畫案，本研究的目的在於探討工作身份、角色衝突與組織承諾對於員工組織公民行爲的影響。本研究以問卷調查法進行研究資料的蒐集，並採用層級迴歸分析法進行資料分析。研究資料來自台灣高速鐵路股份有限公司的343位員工。研究結果發現，標準工作者較非標準工作者擁有較高的組織承諾。角色衝突對組織承諾有負向影響；組織承諾對組織公民行爲有正向影響。本研究亦提出研究結果在理論及實務上的應用。

With Taiwan High Speed Rail Corporation as the study subject, this study investigated the effects of job status, role conflict and organizational commitment on organizational citizenship behavior in the BOT project. Questionnaires were used for data collection and hierarchical regression analyses were used to test the hypotheses. Data was collected from 343 employees in Taiwan High Speed Rail Corporation. It is found that standard workers have a higher level of organizational commitment than nonstandard workers. Role conflict is found to have a negative effect on employees' organizational commitment. It is also found that organizational commitment has a positive effect on employees' organizational citizenship behavior. Theoretical and practical implications of the results are discussed.

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