题名

警察機關指紋電腦系統成功影響因素及成效分析

并列篇名

The Success Determinants of Fingerprint Information System of Police Agencies and its Performance Analysis

作者

洪志洋(CHIH-YOUNG HUNG)；高立翰(LI-HAN KAO)；劉欣雨(HSIN-YU LIU)

关键词

資訊系統成功模型 ； 技術接受模型 ； 指紋電腦系統 ； 犯罪偵查 ； Information Systems Success Model ； Technology Acceptance Model ； Fingerprint Information System ； Crime Investigation

期刊名称

輔仁管理評論

卷期/出版年月

25卷3期（2018 / 09 / 01）

页次

29 - 67

内容语文

繁體中文
中文摘要

本研究以資訊系統成功模型為基礎，引用技術接受模型之部份外部因素，修正建構衡量指紋電腦系統成功之模式，以分析目前警察機關指紋電腦系統的成效，並檢驗該套系統是否有效發揮作為犯罪偵查工具之功能。根據本研究問卷調查並採用等級羅吉斯迴歸估計後的結果顯示，系統硬體品質、主管支持，以及教育訓練能有效提升系統使用程度；系統硬體品質、服務品質，與主管支持，則能提高使用者滿意程度。當使用程度與滿意度越高，則顯示工作表現的個人影響程度也隨之提升，並進而達到提高組織效能程度、為民服務程度、以及節省人力的組織影響目標。然而系統成功因素中的資訊品質，對指紋電腦系統使用無法產生具體顯著影響，其主因可能在於目前警察機關未能有效發揮指紋電腦系統作為犯罪偵查之功能。為此，本研究建議未來系統，可「從制度面提升刑事警察人員使用指紋電腦系統之頻率」、「從功能面強化指紋電腦系統作為犯罪偵查工具的有效性」，以及「開放現場比對指紋的使用權限給予警察分局的專責人員」等三方面進行改善。
英文摘要

This study utilized the model of information systems success and derived external variables from the technology acceptance model (TAM) to measure the fingerprint information system of police agencies. By constructing the generalized criteria of measurement, we can analyze the effectiveness of the fingerprint information system and examine the function of crime investigation. According to the surveyed data of questionnaire and the results of ordered Logit regression model, we have the following major findings. First, system hardware quality, service quality, and education and training can significantly increase the frequency of system use. Second, system hardware, service quality, and supervisory support can improve the user satisfaction. Third, the individual impact can be positively determined by the system use and the user satisfaction. Finally, the organizational impact can be also achieved when the individual impact is raised. However, the information quality shows insignificance and probably because the policy agencies do not effectively unleash the crime investigation function of the fingerprint information system. Thus, we suggest that the agencies should increase the frequency of system use from the institutional facet, enhance the effectiveness of crime investigation from the functional facet, and allow responsible personnel who is in the field work to access the fingerprint information for obtaining further system improvement.
主题分类 社會科學 > 管理學
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