運用社會網絡分析解釋員工離職傾向之研究

Research on Using Social Network Analysis to Interpret Employee Turnover Intentions

馬嘉應(CHIA-YING MA)；吳素雲(SU-YUN WU)

社會網絡分析 ； UCINET ； 人際關係 ； 離職傾向 ； Social Network Analysis ； UCINET ； interpersonal relationship ； turnover intention

輔仁管理評論

29卷3期（2022 / 09 / 01）

63 - 81

繁體中文

本研究主要係利用社會網絡分析，探討員工在公司內不同型態人際關係的程度中心性對員工離職傾向的影響。員工的人際關係分為以完成工作為基礎、以交換訊息為基礎、以休閒娛樂為基礎、以情緒慰藉為基礎等四種型態，結果發現員工以完成工作和情緒慰藉為基礎的人際關係與離職傾向有顯著相關；以交換訊息和休閒娛樂為基礎的人際關係與離職傾向無顯著相關，建議未來公司管理階層可利用員工的人際關係與在人際關係中擔任不同角色的同仁，協助進行人力資源溝通管理。

This study primarily used social network analysis to explore the impact of degree centrality of different types of interpersonal relationships within a company on employee turnover intent ions. The interpersonal relationships of employees were divided into four types based on the following: completion of work, exchange of information, leisure and entertainment, and emotional comfort. Employees' inter personal relations hips based on job completion and emotional comfort were significantly correlated with turnover intention, whereas turnover intent ion was not related to interpersonal relationships based on information exchange and leisure entertainment. Therefore, the management of the company could use the different roles of interpersonal relationships among employees and colleagues to assist in the management of human resources communication.

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