题名

海外職涯新挑戰-文化智商對職涯投入影響之研究

并列篇名

The New Challenge of Overseas Career - The Study of the Influence of Cultural Intelligence on Career Engagement

DOI

10.3966/102596272020030451003

作者

陳心懿(Shin-Yih Chen);賴文豪(Wen-Hao Lai)

关键词

文化智商 ; 職涯投入 ; 角色內工作績效 ; 越南 ; Mplus ; Cultural intelligence ; Career engagement ; In-role job performance ; Vietnam ; Mplus

期刊名称

企業管理學報

卷期/出版年月

45卷1期(2020 / 03 / 01)

页次

55 - 89

内容语文

繁體中文

中文摘要

本研究目的在探討個人因素的文化智商對於海外工作者的職涯投入及角色內工作績效的影響,同時,藉由本研究來了解本研究中之變項包括文化智商、職涯投入、角色內工作績效等相互間的影響。本研究以來自臺灣在越南的海外工作者為樣本,可以提供因應目前臺灣海外工作者前仆後繼前往東南亞工作之人力資源管理的有效參考。本研究透過網路問卷方式共回收有效問卷218份,資料利用SEM(Mplus 7.0)進行資料分析,研究結果顯示文化智商對角色內工作績效及職涯投入具有顯著正向關係,同時,角色內工作績效對於文化智商與職涯投入之間的關係具有部份中介效果。從本研究結果中得知,文化智商與角色內工作績效對於職涯投入行為具有顯著的正向影響,且文化智商會透過角色內工作績效作為部份中介的機制來影響職涯投入行為。最後,本研究依研究結果針對實務界提出具體的管理意涵,並提供後續研究者未來研究的參考方向。

英文摘要

The aim of the research is to explore the influence of overseas workers' cultural intelligence on their in-role job performance and career engagement. The research will also help to understand interactions among variables including cultural intelligence, career engagement, and in-role job performance. Based on samples from those Taiwanese who work in Vietnam and responding to the current trend of Taiwanese going to Southeast Asia for jobs, this research is to provide a meaningful reference for human resource management of overseas workers in Southeast Asia. A total of 218 valid samples were collected via an online survey. Data were analyzed by using SEM (Mplus 7.0). Analysis results indicate that cultural intelligence has a significant positive effect on both in-role job performance and career engagement. At the same time, in-role job performance has a significant partial mediating effect on the relationship between cultural intelligence and career engagement. Based on the research results, we concluded that cultural intelligence and in-role job performance have an important influence on one's career engagement. In addition, cultural intelligence can influence one's career engagement through the mechanism of in-role job performance. Finally, based on the research results, this study proposes practical management methods for managers and gives recommendations for future research.

主题分类 社會科學 > 經濟學
社會科學 > 管理學
参考文献
  1. 吳欣蓓,陸洛(2011)。員工國際經驗、生涯發展與外派中國意願之關係─以家庭系統因素為調節變項。商略學報,3(3),175-196。
    連結:
  2. 吳欣蓓,陸洛,楊曉薇,林奇皓(2013)。外派職涯承諾、文化智商與自願外派中國意願之關聯:家庭及組織支持的調節效果。應用心理研究,59,81-126。
    連結:
  3. 李再長,李俊杰,曾雅芬(2005)。大型企業組織生涯管理、個人生涯規劃、個人人格特質、工作滿意度之關連研究。人力資源管理學報,5(1),53-76。
    連結:
  4. 陳心懿,林怡君,蔡逸婷(2013)。孤獨感與主管支持對文化智商與海外工作適應關係之影響。人力資源管理學報,13(1),33-60。
    連結:
  5. 彭台光,高月慈,林鉦棽(2006)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。
    連結:
  6. 趙必孝(1998)。我國企業駐外回任人員的人力資源管理與組織投入因果關係之研究。管理學報,15(3),473-505。
    連結:
  7. Andreason, A. W.(2003).Expatriate adjustments to foreign assignments.International Journal of Commerce and Management,13(1),42-61.
  8. Ang, S.,Dyne, L. V.,Ng, K. Y.,Koh, C.(2004).The measurement of cultural intelligence.United States:The Annual Meeting of Academy of Management.
  9. Ang, S.,Van Dyne, L.(2008).Handbook of cultural intelligence: Theory, measurement, and applications.Armonk, NY:M. E. Sharpe.
  10. Ang, S.,Van Dyne, L.,Koh, C.,Ng, K. Y.,Templer, J. J.,Tay, C.,Chandrasekar, N. A.(2007).Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance.Management and Organization Review,3(3),335-371.
  11. Arnold, J.,Jackson, C.(1997).The new career: Issues and challenges.British Journal of Guidance and Counselling,25(4),427-433.
  12. Bandura, A.(1986).Social foundations of thought and action: A social cognitive theory.Englewood Cliffs, NJ:Prentice Hall.
  13. Bandura, A.(2001).Social cognitive theory: An agentic perspective.Annual Review of Psychology,52(1),1-26.
  14. Baruch, Y.,Budhwar, P. S.,Khatri, N.(2007).Brain drain: Inclination to stay abroad after studies.Journal of World Business,42(1),99-112.
  15. Betz, N. E.,Hackett, G.(1981).The relationship of career-related self-efficacy expectations to perceived career options in college women and men.Journal of Counseling Psychology,28(5),399-410.
  16. Black, J. S.,Gregersen, H. B.(1999).The right way to manage expats.Harvard Business Review,77(2),52-53.
  17. Black, J. S.,Gregersen, H. B.,Mendenhall, M. E.,Stroh, L. K.(1999).Globalizing people through international assignment.New York, NY:Addison-Wesley.
  18. Black, J. S.,Morrison, A. J.,Gregersen, H. B.(1999).Global explorers: The next generation of leaders.London:Routledge.
  19. Borman, W. C.,Motowidlo, S. M.(1993).Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations.San Francisco:Jossey-Bass.
  20. Brown, D.(Ed.),Brooks, L.(Ed.)(1996).Career choice and development.San Francisco, CA:Jossey-Bass.
  21. Caldwell, D. F.,O’Reilly, C. A.(1982).Boundary spanning and individual performance: The impact of self-monitoring.Journal of Applied Psychology,67(1),124-127.
  22. Carpenter, M. A.,Sanders, W. G.,Gregersen, H. B.(2000).International assignment experience at the top can make a bottom-line difference.Human Resource Management,39(2-3),277-285.
  23. Carson, K. D.,Bedeian, A. G.(1994).Career commitment: Construction of a measure and examination of its psychometric properties.Jornal of Vocational Behavior,44(3),237-262.
  24. Chen, A. S.,Lin, Y.,Sawangpattanakul, A.(2011).The relationship between cultural intelligence and performance with the mediating effect of culture shock: A case from Philippine laborers in Taiwan.International Journal of Intercultural Relations,35(2),246-258.
  25. Collings, D. G.(2014).Integration global mobility and global talent management: Exploring the challenges and strategic opportunities.Journal of World Business,49(2),253-261.
  26. Dollwet, M.,Reichard, R.(2014).Assessing cross-cultural skills: Validation of a new measure of cross-cultural psychological capital.The International Journal of Human Resource Management,25(12),1669-1696.
  27. Dunnette, M. D.(Ed.),Hough, L. M.(Ed.)(1990).Handbook of industrial and organizational psychology.Palo Alto, CA, US:Consulting Psychologists Press.
  28. Earley, P. C.,Ang, S.(2003).Cultural intelligence: Individual interactions across cultures.CA:Stanford University Press.
  29. Earley, P. C.,Mosakowski, E.(2004).Cultural intelligence.Harvard Business Review,82(10),139-146.
  30. Earley, P. C.,Peterson, R. S.(2004).The elusive cultural chameleon: Cultural intelligence as a new approach to intercultural training for the global manager.Academy of Management Learning & Education,3(1),100-115.
  31. Feldman, D. C.,Thomas, D. C.(1992).Career management issues facing expatriates.Journal of International Business Studies,23(2),271-293.
  32. Fish, A.,Wood, J.(1997).Realigning international careers - a more strategic focus.Career Development International,2(2),99-110.
  33. Gould, S.(1979).Characteristics of career planners in upwardly mobile occupations.The Academy of Management Journal,22(3),539-550.
  34. Gregersen, H. B.,Morrison, A. J.,Black, J. S.(1998).Developing leaders for the global frontier.Sloan Management Review,40(1),21-32.
  35. Hackett, G.,Betz, N. E.(1981).A self-efficacy approach to the career development of women.Journal of Vocational Behavior,18(3),326-339.
  36. Hakanen, J. J.,Bakker, A. B.,Demerouti, E.(2005).How dentists cope with their job demands and stay engaged: The moderating role of job resources.European Journal of Oral Sciences,113(6),479-487.
  37. Harren, V. H.(1979).A model of career decision-making for college students.Journal of Vocational Behavior,14(2),119-133.
  38. Harvey, M.(1989).Repatriation of corporate executive: An empirical study.Journal International Business Studies,20(1),131-144.
  39. Hirschi, A.(2014).Hope as a resource for self-directed career management: Investigating mediating effects on proactive career behaviors and life and job satisfaction.Journal of Happiness Studies,15(6),1495-1512.
  40. Hirschi, A.,Freund, P. A.,Hermann, A.(2014).The career engagement scale development and validation of a measure of proactive career behaviors.Journal of Career Assessment,22(4),575-594.
  41. Hirschi, A.,Jaensch, V. K.(2015).Narcissism and career success: Occupational self-efficacy and career engagement as mediators.Personality and Individual Differences,77,205-208.
  42. Howe-Walsh, L.(2013).Repatriation: Furthering the research agenda through the lens of commitment, uncertainty reduction and social cognitive career theories.International Journal of Business and Management,8(16),1-10.
  43. Hui, C.,Law, K. S.,Chen, Z. X.(1999).A structural equation model of the effects of negative affectivity, leader-member exchange, and perceived job mobility on in-role and extra-role performance: A Chinese case.Organizational Behavior and Human Decision Processes,77(1),3-21.
  44. Ilgen, D. R.(Ed.),Pulakos, E. D.(Ed.)(1999).The changing nature of performance: Implications for staffing, motivation, and development.San Francisco, CA:Jossey-Bass.
  45. Imai, L.,Gelfand, M. J.(2010).The culturally intelligent negotiator: The impact of cultural intelligence (CQ) on negotiation sequences and outcomes.Organizational Behavior and Human Decision Processes,112(2),83-98.
  46. Iredale, R.(2001).The migration of professionals: Theories and typologies.International Migration,39(5),7-26.
  47. Jokinen, T.,Brewster, C.,Suutari, V.(2008).Career capital during international work experiences: Contrasting self-initiated expatriate experiences and assigned expatration.International Journal of Human Resource Management,19(6),979-998.
  48. Judge, T. A.,Thoresen C. J.,Pucik, V.,Welbourne T. M.(1999).Managerial coping with organizational change: A dispositional perspective.Journal of Applied Psychology,84(1),107-122.
  49. Katz, D.,Kahn, R. L.(1978).The social psychology of organizations.New York:Wiley.
  50. Kim, K.,Kirkman, B. L.,Chen, G.(2006).Cultural intelligence and intercultural assignment effectiveness.Academy of Management Best Conference Paper,Atlanta, GA:
  51. Kim, N. R.,Kim, H. J.,Lee, K. H.(2018).Social support and occupational engagement among Korean undergraduates: The moderating and mediating effect of work volition.Journal of Career Development,45(3),285-298.
  52. Kodwani, A. D.(2012).Beyond emotional intelligence (EQ): The role of cultural intelligence (CQ) on cross-border assignments.World Review of Business Research,2(4),86-102.
  53. Lau, R. S.,Cheung, G. W.(2012).Estimating and comparing specific mediation effects in complex latent variable models.Organizational Research Methods,15(1),3-16.
  54. Le, H.,Jiang, Z.,Nielsen, I.(2018).Cognitive cultural intelligence and life satisfaction of migrant workers: The roles of career engagement and social injustice.Social Indicators Research,139(1),237-257.
  55. Le, H.,Jogulu, U.,Rentschler, R.(2014).Understanding Australian ethnic minority artists’ careers.Australian Journal of Career Development,23(2),57-68.
  56. Lee, L. Y.,Veasna, S.,Wu, W. Y.(2013).The effects of social support and transformational leadership on expatriate adjustment and performance: The moderatingroles of socialization experience and cultural intelligence.Career Development International,18(4),377-415.
  57. Lent, R. W.,Brown, S. D.(2013).Social cognitive model of career self-management: Toward a unifying view of adaptive career behavior across the life span.Journal of Counseling Psychology,60(4),557-568.
  58. Lent, R. W.,Brown, S. D.,Hackett, G.(2000).Contextual supports and barriers to carreer choice: A social cognitive analysis.Journal of Counseling Psychology,47(1),36-49.
  59. Lent, R. W.,Brown, S. D.,Hackett, G.(1994).Toward a unifying social cognitive theory of career and academic interest, choice, and performance.Journal of Vocational Behavior,45(1),79-122.
  60. Lent, R. W.,Hackett, G.,Brown, S. D.(1999).A social cognitive view of school-to-work transition.The Career Development Quarterly,47(4),297-311.
  61. London, M.(1983).Toward a theory of career motivation.The Academy of Management Review,8(4),620-630.
  62. MacKinnon, D. P.,Lockwood, C. M.,Williams, J.(2004).Confidence limits for the indirect effect: Distribution of the product and resampling methods.Multivariate Behavioral Research,39(1),99-128.
  63. Mayrhofer, W.,Reiche, B. S.(2014).Guest editorial: Context and global mobility: Diverse global work arrangements.Journal of Global Mobility,2(2),1-14.
  64. McIlveen, P.,Perera, H. N.(2016).Career optimism mediates the effect of personality on teachers’ career engagement.Journal of Career Assessment,24(4),623-636.
  65. Mendenhall, M.,Dunbar, E.,Oddou, G.(1987).Expatriate selection, training, and career-pathing: A review and critique.Human Resource Management,26(3),331-345.
  66. Mendenhall, M.,Oddou, G.(1985).The dimensions of expatriate acculturation: A review.Academy of management review,10(1),39-47.
  67. Morrison, A. J.(2000).Developing a global leadership model.Human Resource Management,39(2?3),117-131.
  68. Motowidlo, S. J.,Van Scotter, J. R.(1994).Evidence that task performance should be distinguished from contextual performance.Journal of Applied Psychology,79(4),475-480.
  69. Naumann, E.(1992).A conceptual model of expatriate turnover.Journal of International Business Studies,23(3),499-531.
  70. Oddou, G.,Mendenhall, M. E.,Ritchie, J. B.(2000).Leveraging travel as a tool for global leadership development.Human Resource Management,39(2-3),159-172.
  71. Ones, D. S.,Viswesvaran, C.(1997).In Expatriate management: Theory and research.JAI Press.
  72. Peterson, B.(2004).Cultural intelligence: A guide to working with people from other cultures.Yarmouth, ME:Intercultural Press.
  73. Podsakoff, P. M.,Mackenzie, S. B.,Lee, J.-Y.,Podsakoff, N. P.(2003).Common method biases in behavioral research: A critical review of the literature and recommended remedies.Journal of Applied Psychology,88(5),879-903.
  74. Podsakoff, P. M.,Organ, D. W.(1986).Self-reports in organizational research: Problems and prospects.Journal of Management,12(4),531-544.
  75. Rehg, M. T.,Gundlach, M. J.,Grigorian, R. A.(2012).Examining the influence of cross-cultural training on cultural intelligence and specific self-efficacy.Cross-Cultural Management: An International Journal,19,215-232.
  76. Remhof, S.,Gunkel, M.,Schlaegel, C.(2013).Working in the “Global Village”: The influence of cultural intelligence on the intention to work abroad.German Journal of Human Resource Management,27(3),224-250.
  77. Roberts, K.,Kossek, E. E.,Ozeki, C.(1998).Managing the global workforce: Challenges and strategies.Academy of Management Executive,12(4),93-106.
  78. Roberts, L. M.(2005).Changing faces: Professional image construction in diverse organizational settings.Academy of Management Review,30(4),685-711.
  79. Saunders DM, Aycan Z(Ed.)(1997).New Approaches to Employee Management, 4, 117-140.Greenwich, CT:JAI Press.
  80. Savickas, M. L.(1997).Career adaptability: An integrative construct for life-span, life-space theory.Career Development Quarterly,45(3),247-259.
  81. Schaufeli, W. B.,Salanova, M.,Gonza´lez-roma´, V.,Bakker, A. B.(2002).The measurement of engagement and burnout: A two sample confirmatory factor analytic approach.Journal of Happiness Studies,3(1),71-92.
  82. Schermerhorn, J. R.(1998).Management.New York:Wiley.
  83. Schmitt, E.(Ed.),Borman, W. C.(Ed.),Associates(Ed.)(1993).Personnel selection in organizations.San Francisco:Jossey-Bass.
  84. Seibert, K. W.,Hall, D. T.,Kram, K. E.(1995).Strengthening the weak link in strategic executive development: Integrating individual development and global business strategy.Human Resource Management,34(4),549-567.
  85. Shaffer, M. A.,Harrison, D. A.,Gregersen, H.,Black, J. S.,Ferzandi, L. A.(2006).You can take it with you: Individual differences and expatriate effectiveness.Journal of Applied Psychology,91,109-125.
  86. Shaffer, M.,Miller, G.,Dyne, L. V.,Handbook of cultural intelligence(2008).Handbook of cultural intelligence: Theory, measurement, and applications.Armonk, NY:M.E. Sharpe.
  87. Sirgy, M. J.,Efraty, D.,Siegel, P.,Lee, D.-J.(2001).A new measure of quality of work life (qwl) based on need satisfaction and spillover theories.Social Indicators Research,55(3),241-302.
  88. Stahl, G. K.,Miller, E. L.,Tung, R. L.(2002).Toward the boundaryless career a closer look at the expatriate career concept and the perceived implications of an international assignment.Journal of World Business,37(3),216-227.
  89. Sternberg, R. J.(Ed.),Detterman, D. K.(Ed.)(1986).Sternberg, R. J., & Detterman, D. K. (Eds.). (1986). What is intelligence? Contemporary viewpoints on its nature and definition. Praeger Pub Text..
  90. Stone-Romero, E.,Stone, D. L.,Sales, E.(2003).The influence of culture on role conceptions and role behavior in organizations.Applied psychology: An international review,52(3),328-362.
  91. Stumpf, S. A.,Colarelli, S. M.,Hartman, K.(1983).Development of the career exploration survey (CES).Journal of Vocational Behavior,22(2),191-226.
  92. Suutari, V.(2003).Global managers: Career orientation, career tracks, life-style implications and career commitment.Journal of Managerial Psychology,18(3),185-207.
  93. Suutari, V.,Brewster, C.(2003).Repatriation: Empirical evidence from a longitudinal study of careers and expectations among Finnish expatriates.The International Journal of Human Resource Management,14(7),1132-1151.
  94. Templer, K. J.,Tay, C.,Chandrasekar, N. A.(2006).Motivational cultural intelligence, realistic job preview, realistic living conditions preview, and cross-cultural adjustment.Group & Organization Management,31(1),154-173.
  95. Tharenou, P.(2008).Disruptive decisions to leave home: Gender and family differences in expatriation choices.Organizational Behavior and Human Decision Processes,105(2),183-200.
  96. Tharenou, P.(2002).Receptivity to careers in international work-abroad and at home.Australian Journal of Management,27(1_suppl),129-136.
  97. Tiedeman, D. V.,O’Hara, R. P.(1963).Career development: Choice and adjustment.New York:College Entrance Examination Board.
  98. Tung, R. L.(1998).A contingency framework of selection and training of expatriates revisited.Human Resource Management Review,8(1),23-37.
  99. Van Dyne, L., & Ang, S. (2005). Cultural intelligence: An essential capability for individuals in contemporary organizations. Globaledge: Featured Insight. Retrieved October 11, 2018, from http://blogs.uww.edu/salearn/files/2012/09/CulturalIntelligence.pdf
  100. Van Dyne, L.,Ang, S.,Ng, K. Y.,Rockstuhl, T.,Tan, M. L.,Koh, Ca.(2012).Subdimension of the four factor model of cultural intelligence: Expanding the conceptualization and measurement of cultural intelligence.Social and Personality Psychology Compass,6(4),295-313.
  101. Wdwards, R.(Ed.),Nyland, C.(Ed.),Coulthard, M.(Ed.)(2000).Readings in international business.Victoria:Prentice Hall.
  102. Welch, D.(1998).The psychological contract and expatriation: A disturbing issue for IHRM?.6th Conference on International Human Resource Management
  103. Williams, L. J.,Anderson, S. E.(1991).Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors.Journal of Management,17(3),601-617.
  104. Williams, L. J.,Cote, J. A.,Buckley, M. R.(1989).Lack of method variance in self-reported affect and perceptions at work: Reality or artifact?.Journal of Applied Psychology,74(3),462-468.
  105. 池進通,李鴻文,陳芬儀(2008)。五大人格特質與工作績效關係之研究。經營管理論叢,4(2),1-9。
  106. 徐遵慈(2014)。臺灣產業的新南向政策。易政策論叢,22,67-111。
  107. 陸洛(2012)。海外派遣與全球職涯發展之新挑戰。T&D 飛訊,144,1-29。
  108. 經濟部投資業務處 (2018) 。我國在東協各國投資統計表。 2018/10/02 取自http://www.dois.moea.gov. tw/Home/relation3。
  109. 劉威廷(2012)。外派人員工作與家庭衝突之探討。T&D 飛訊,153,1-18。