真的嚇著了：社會工作者的恐懼經驗

We're Scared of…: Social Workers' Experiences of Fear

吳明珍(Ming-Chen Wu)；徐瑋婷(Wei-Ting Hsu)；鄭友芳(Yu-Fang Cheng)；蕭丞芳(Cheng-Fang Hsiao)；陳淑玫(Shu-Me Chen)；張英陣(Ying-Chen Cha)

恐懼 ； 人身安全 ； 社會工作 ； 自身民族誌 ； fear ； workplace safety ； social work ； autoethnography

東吳社會工作學報

29期（2015 / 12 / 01）

87 - 110

繁體中文

社會工作僅次於警察，是職場上遭遇暴力攻擊風險最高的職業。面對高危險的職場，過去的研究比較著重於社工的壓力負荷、專業耗竭或熱情枯竭，社工員的恐懼經驗則被忽視。然而身為專業人員，面對職場的恐懼似乎更難以啟齒，若是承認本身的恐懼，極有可能遭致不夠專業的批評。但是社工員的恐懼是一個存在的事實，似乎有必要進一步了解，並設法避免與降低社工員的恐懼。本文採用「自身民族誌」的方法，撰寫我們自己在從事社會工作實務中所遭遇的恐懼經驗，這些難以啟齒的經驗包括：與案主有關人士的身體語言之威脅、死亡的威脅、案主與社工自身人身安全的威脅與家訪的恐懼經驗等。經歷了這些恐懼，雖然對是否持續從事社會工作有過質疑，但也因為這些經歷讓我們更能瞭解案主的痛苦，更懂得珍惜自己。

After police officers, social workers run the highest risk of workplace violence directed at them. Previous studies have focused at stress of workload, burn-out and compassion fatigue of high risk work environment for social workers. The experiences of fear and the impact of fear on social workers are relatively neglected topics that deserve attention. As a professional, social worker is hardly to share her experiences of fear. It is perhaps understandable the social workers experience to fear of showing their 'fear'. Autoethnography is applied to write up our experiences of fear in variety of social work settings. These comprised of fear of being threatened by body language, fear of being killed, fear of being assaulted and fear of uncertainty during the home visits. After experiencing these fears, we did question the meaning of social work. However, we are still fighting for the values of social work. We have become more sympathizing the sufferings of our clients, and more caring of ourselves.

1. 汪淑媛(2008)。論臺灣社工教育對社會工作職業風險之忽視。台大社會工作學刊，17，1-42。
   連結：
2. Anderson, L.(2006).Analytic autoethnography.Journal of Contemporary Ethnography,35(4),373-395.
3. Baines, D.(2006).Staying with people who slap us around: Gender, juggling responsibilities and violence in paid (and unpaid) care work.Gender, Work and Organization,13(2),129-151.
4. Bride, B. E.(2007).Prevalence of secondary traumatic stress among social workers.Social Work,52(1),63-70.
5. Dwyer, S.(2007).The emotional impact of social work practice.Journal of Social Work Practice,21(1),49-60.
6. Ellis, C.,Adams, T. E.,Bochner, A. P.(2011).Autoethnography: An overview.Forum: Qualitative Social Research,12(1)
7. Newhill, C. E.(1995).Client violence toward social workers: A practice and policy concern for the 1990s.Social Work,40(5),631-636.
8. Okamoto, S. K.,Chesney-Lind, M.(2000).The relationship between gender and practitioners' fear in working with high-risk adolescents.Child & Youth Care Forum,29(6),373-383.
9. Smith, M.,McMahon, L.,Nursten, J.(2003).Social workers' experiences of fear.British Journal of Social Work,33,659-671.
10. Smith, M.,Nursten, J.(1998).Social workers' experiences of distress: Moving towards change?.British Journal of Social Work,28,351-368.
11. Virkki, T.(2008).The art of pacifying an aggressive client: 'Feminine' skills and preventing violence in caring work.Gender, Work and Organization,15(1),72-87.
12. Wall, S.(2006).An autoethnography on learning about autoethnography.International Journal of Qualitative Methods,5(2),1-12.
13. 施睿誼(2014)。醫務社工遭受暴力後復原歷程之敘說分析。社區發展季刊，147，113-123。
14. 陳圭如(2005)。社會工作者遭受服務案主暴力攻擊問題初探。社區發展季刊，108，209-215。
15. 陳麗欣(2002)。朝陽科技大學委託研究計畫成果報告朝陽科技大學委託研究計畫成果報告,朝陽科技大學。
16. 蔡宏進、陳麗欣、南玉芬、曾竹寧、陳竹上、侯念祖(2007)。高風險家庭處遇之社會工作者人身安全建構。草屯:內政部社會福利工作人員研習中心。

1. (2017)。從辦公室到案家客廳─家訪準備與家訪工作內容。社區發展季刊，159，355-368。
2. (2021)。培育社會工作者強化人身安全及友善訪視環境的社區工作能力初探。社區發展季刊，173，230-244。
3. (2024)。佛教六度行融入保護性社會工作之探究：一位社工師經驗述說。社會發展研究學刊，34，1-26。