信任關係、工作滿足與知識分享關聯性之研究

A Study on the Relationships among Trust, Job Satisfaction and Knowledge Sharing

10.6147/JHRM.2006.0603.02

廖述賢(Shu-Hsien Liao)；費吳琛(Wu-Chen Fei)；王儀雯(Yie-Wen Wang)

信任關係 ； 工作滿足 ； 知識分享 ； 線性結構化方程式 ； Trust ； Job satisfaction ； Knowledge sharing ； LISREL

人力資源管理學報

6卷3期（2006 / 09 / 01）

23 - 44

繁體中文

本研究以期望理論的觀點，探討信任關係（組織信任、主管信任、同事信任）與工作滿足（內在滿足與外在滿足）的關聯性？同時基於社會交換理論的觀點，探討信任關係與工作滿足對知識分享（知識分享意願、知識分享行為）的影響。本文以銀行業及軍事財務單位員工為研究對象，共412個樣本資料，經過結構化方程式模型驗證後發現，工作滿足對於信任關係以及知識分享具有中介效果，而內在滿足對於知識分享行為有較強的關聯效果。

This study investigates the impact among trust (employees' organizational trust, supervisor's trust, and colleagues' trust), job satisfaction (internal satisfaction and external satisfaction) and knowledge sharing (sharing attitude and behavior) by implementing expectation theory and social exchange theory. In these regards, this study tests the mediating effect of job satisfaction and knowledge sharing. By manipulating structural equation modeling (SEM), this study investigates 412 subjects from banks and military financial institutes show that job satisfaction mediated the positive relations of trust to knowledge sharing. On the other hand, internal job satisfaction has stronger relations to knowledge sharing behavior. Managerial discussion and future works are also described on the final section.

1. 彭台光、高月慈、林鉦棽(2006)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。
   連結：
2. Anderson, J. C.,Gerbing, D. W.(1988).Structural equation modeling in practice: A review and recommended two-step approach.Psychological Bulletin,103(3),411-423.
3. Armbrecht, F. M.,R. Jr.,Chapas, R. B.,Chappelow, C. C.,Farris, G. F.(2001).Knowledge management in research and development.Research Technology Management,44(2),28-48.
4. Bagozzi, R. T.,Yi, Y.(1988).On the evaluation of structural equation models.Academic of Marketing Science,16,76-94.
5. Bettencourt, L. A.,Gwinner, K. P.,Meuter, M. L.(2001).A comparison of attitude, personality, and knowledge predictors of service-oriented organizations citizenship behaviors.Journal of Applied Psychology,86(1),29-41.
6. Bock, G. W.,Kim, Y. G.(2002).Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing.Information Resources Management Journal,15(2),14-21.
7. Bock, G. W.,Zmud, R. W.,Kim, Y. G.,Lee, J. N.(2005).Behavioral intension formation in knowledge sharing: Examining the roles of extrinsic motivators, social psychological forces, and organizational climate.MIS Quarterly,29(1),87-111.
8. Cadenhead, A. C.,Richman, C. L.(1996).The effects of interpersonal trust and group status on prosocial and aggressive behaviors.Social Behavior and Personality,24,169-184.
9. Connelly, C. E.,Kelloway, E. K.(2003).Predictors of employees` perceptions of knowledge sharing cultures.Leadership & Organization Development Journal,24(5),294-301.
10. Cook, C.,Wall, T.(1980).New work attitude measures of trust, organizational commitment and personal need non-fulfillment.Journal of Occupational Psychology,53,39-52.
11. Costigan, R. D.,liter, S. S.,Berma, J. J.(1998).A multi-dimensional study of trust in organizations.Journal of Managerial Issues,5(3),303-315.
12. Dansereau, F.,Graen, G. A.(1975).Vertical dyad linkage approach to leadership within formal organizations.Organizational Behavior and Human Performance,13,46-78.
13. Davenport, T. H.,Prusak, L.(1999).Working knowledge: How organization manage what they know.Boston, MA:Harvard Business School Press.
14. Deckop, J. R.,Cirka, C. C.,Anderson, L. M.(2003).Doing undo others: The reciprocity of helping behavior in organizations.Journal of Business Ethics,47(2),101-113.
15. Driks, K. T.,Ferrin, D. L.(2001).The role of trust in organizational settings.Organization Science,12,450-467.
16. Driscoll, J. W.(1978).Trust and participation in organizational decision making as predictors of satisfaction.Academy of Management Journal,21(1),44-56.
17. Fang, S. C.,Tsai, F. S.(2005).Knowledge sharing routines, task efficiency, and team service quality in instant service-giving settings.Journal of America Academy of Business,6(1),62-67.
18. Flaheerty, K. E.,Pappas, J. M.(2000).The role of trust in salesperson-sales manager relationships.The Journal of Personal Selling and Sales Management,20(4),271-278.
19. Ganzach, Y.(1998).Intelligence and job satisfaction.Academy of Management Journal,41(5),526-539.
20. Goris, J. R.,Vaught, B. C.,Pettit, J. D. Jr.(2003).Effects of trust in superiors and influence of superiors on the association between individual-job congruence and job performances/satisfaction.Journal of Business and Psychology,17(3),327-342.
21. Hampton, G. M.,Hampton, D. L.(2004).Relationship of professionalism, rewards, market orientation and job satisfaction among medical professionals the case of certified nurse-midwives.Journal of Business Research,57,1042-1053.
22. Hendriks, P.(1999).Why share knowledge? The influence of ICT on the motivation for knowledge sharing.Knowledge and Process Management,6(2),91-100.
23. Hislop, D.(2003).Linking human resource management and knowledge management via commitment.Employee Relations,25(2),182-202.
24. Hoof, B. V. D.,Weenen, F. D. L. V.(2004).Committed to share: Commitment and CMC use as antecedents of knowledge sharing.Knowledge and Process Management,11(1),13-24.
25. Ipe, M.(2003).Knowledge sharing in organizations: A conceptual framework.Human Resource Development Review,2(4),337-359.
26. Jones, S.(2002).Employee rights, employee responsibilities and knowledge sharing in intelligent organization.Employee Responsibilities and Rights Journal,14(2/3),69-78.
27. Konovsky, M. A.,Pugh, S. D.(1994).Citizenship behavior and social exchange.Academy of Management Journal,37,656-669.
28. Koys, D. J.(2001).The effects of employee satisfaction, organizational citizenship behavior and turnover on organizational effectiveness: A unit-level, longitudinal study.Personnel Psychology,54,101-114.
29. Lewicki, R. J.,Bunker, B. B.(1996).Trust in organizations: Frontiers of theory and research.Thousand Oaks, CA:Sage.
30. Liao, S. H.,Chang, J. C.,Cheng, S. C.,Kuo, C. M.(2004).Employee relationship and knowledge sharing: A case study of a Taiwanese finance and securities firm.Knowledge Management Research & Practice,2,24-34.
31. Liebowitz, J.(2001).Knowledge management and its link to artificial intelligence.Expert Systems with Applications,20,1-6.
32. Liebowitz, J.(2004).A knowledge management strategy for the jason organization: A case study.Journal of Computer Information Systems,XLIV(2),1-5.
33. Mayer, R. C.,Davis, J. H.,Schoorman, F. D.(1995).An integrative model of organizational trust.Academy of Management Review,20(3),709-734.
34. Muchinsky, P. M.(1977).Employee absenteeism: A review of the literature.Journal of Vocational Behavior,10,316-340.
35. Nyhan, M.,Marlowe, H. A.(1997).Development and psychometric properties of the organizational trust inventory.Psychometric Properties,October,614-635.
36. Okhuysen, G. A.,Eisenhardt, K. M.(2002).Integrating knowledge in groups: How formal interventions enable flexibility.Organization Science,13(4),370-386.
37. Organ, D. W.,Ryan, K.(1995).A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior.Personnel Psychology,48,775-802.
38. Pfeffer, J.(1994).Competitive advantage through people.Boston, MA:Harvard Business School Press.
39. Poon, J. M. L.(2003).Situational antecedents and outcomes of organizational politics perceptions.Journal of Managerial Psychology,18(2),138-155.
40. Rempel, J. K.,Holmes, J. G.,Zanna, M. P.(1985).Trust in close relationships.Journal of Personality and Social Psychology,49(1),95-112.
41. Rich, G. A.(1997).The sales manager as a role model: Effects on trust, job satisfaction, and performance of salespeople.Journal of the Academy of Marketing Science,25(4),319-328.
42. Russell, C.,Marie S. M.(2005).Social exchange theory: An interdisciplinary review.Journal of Management,31,874-900.
43. Ryu, S.,Ho, S. H.,Han, I.(2003).Knowledge sharing behavior of physicians in hospitals.Expert Systems with Applications,25,113-122.
44. Sambamurthy, V.,Subramani, M.(2005).Special issue on information technologies and knowledge management.MIS Quarterly,29(1),1-7.
45. Spector, P. E.(2006).Method variance in organizational research, truth or urban legend?.Organizational Research Methods,9,221-232.
46. Treadway, D. C.,Hochwarter, W. A.,Ferris, G. R.,Kacmar, C. J.,Douglas, C.,Ammeter, A. P.,Buckley, M. R.(2004).Leader political skill and employee reactions.The Leadership Quarterly,15,493-513.
47. Vroom, V. H.(1962).Ego-involvement, job satisfaction and job performance.Personnel Psychology,15,159-177.
48. Weiss, H. M.(2002).Deconstructing job satisfaction separating evaluations, beliefs and affective experiences.Human Resource Management Review,12,173-194.
49. Yousef, D. A.(2002).Job satisfaction as a mediator of the relationship between job stressors and affective, continuance, and normative commitment: A path analytical approach.International Journal of Stress Management,9(2),99-112.
50. 天下雜誌編輯部(2004)。一千大製造業，五首大服務業，一百大金融業排行。天下雜誌，298，54-74。
51. 王耀德、楊千、王桂英(2001)。比較公家機構與民營機構員工的事業生涯成就對其工作滿意、組織承諾與離職傾向之影響。交大管理學報，21(2)，1-25。
52. 行政院經濟建設委員會(2004)。金融服務業發展綱領及行動方案。台北市:經濟部。
53. 吳貞誼(2000)。碩士論文(碩士論文)。基隆市，國立海洋大學航運管理學研究所。
54. 黃銘廷(2001)。碩士論文(碩士論文)。台北市，國立台灣科技大學技術及職業教育研究所。
55. 鄭仁偉、黎士群(2001)。組織公平、信任與知識分享行爲之關係性研究。人力資源管理學報，1(2)，69-93。

1. 高如欣(2011)。探討外表吸引力與相似性對使用者信任 及使用意圖之影響—以部落格為例—。中原大學資訊管理學系學位論文。2011。1-125。