訓練動機因素對訓練移轉影響研究－以國際觀光旅館員工為例

The Effects of Antecedents of Training Motivation to Training Transfer: The Case of the Employees in International Tourist Hotels

10.6147/JHRM.2008.0801.03

王喻平(Yu-Ping Wang)；戴有德(You-De Dai)；張曉平(Hsiao-Ping Chang)

教育訓練動機促進因素 ； 教育訓練動機 ； 訓練移轉 ； antecedents of training motivation ； training motivation ； training transfer

人力資源管理學報

8卷1期（2008 / 04 / 01）

47 - 74

繁體中文

旅館業最大特性是藉由員工服務顧客，因此如何增加員工參加教育訓練的動機並將所獲得的新知識與技能運用在工作上，藉由員工的職能提昇以確保旅館的服務品質已經成爲現今旅館人力資源教育訓練的要務。本研究透過結構方程模型用以探討國際觀光旅館員工其參與教育訓練時，教育訓練動機促進因素、教育訓練動機與訓練移轉之間的因果關係。在抽樣部分以台北市國際觀光旅館之正職員工爲研究對象，總計發出1,000份問卷，有效問卷加收率爲58%。研究結果除發現，在教育訓練動機促進因素中，生涯規劃、工作投入及指派會正向影響教育訓練動機，情境阻礙則會反向影響教育訓練動機外。另藉由透過教育訓練動機，教育訓練動機促進因素對訓練移轉影響程度將會更重要。

The major characteristic of hotel industry is to service customers by employees. It has become a very important task to human resource management about how to increase their training motivation and encourage employees to apply new knowledge and skills on daily task. This study used structural equation model (SEM) to the causal relationship of hotel employees' training courses attendance among antecedents of training motivation, training motivation and training transfer. There were 1,000 structural questionnaires distributed to employees of International Tourist Hotels in Taipei and the response rate of survey was 58%. The results of the study were as follows: in the antecedents of training, motivation, career planning, job involvement, and assignment were positively related to training motivation, while situational constraints were negatively related to training motivation. By throughing training motivation and antecedents of training motivation will advance the effects degree of training transfer.

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