Too Much of a Good Thing: The Curvilinear Relationship between Leader-Member Exchange and Service-Oriented Organizational Citizenship Behavior

過猶不及之失：主管與部屬間交換關係與服務導向組織公民行為間曲線關係之研究

10.6147/JHRM.2010.1001.02

翁良杰(Liang-Chieh Weng)；賴薏筑(Yi-Chu Lai)；李怡靜(Yi-Jing Li)

轉換型領導 ； 主管與部屬間交換關係 ； 服務導向的組織公民行為 ； 跨層次研究 ； transformational leadership ； LMX ； service-oriented OCB ； multilevel research

人力資源管理學報

10卷1期（2010 / 03 / 01）

29 - 52

英文

立基於服務導向之組織公民行爲爲員工所展現出之權衡型行爲，我們提出一個跨層次的理論模型。在此模型中，我們指出轉換型領導爲員工產生服務導向組織公民行爲的主要來源，並且經由主管與部屬間交換關係此機制爲中介效果的運作而產生。我們並認爲主管與部屬間換關係與服務導向組織公民行爲之間存在倒U型曲線關係。在跨層次的干擾因素方面，我們認爲團隊凝聚力爲一重要的變數，會強化主管與部屬間交換關係以及服務導向組織公民行爲間的正向關係。資料來自於位於台灣中部地區一間大型公立銀行的24間分行，共計有249份配對問卷。本研究結果指出，主管與部屬間交換關係與服務導向組織公民行爲間確實存在曲線關係，且團隊凝聚力爲一重要的跨層次干擾因素。本研究所發現的理論以及實務上的意涵亦於文後加以討論。

Conceptualizing service-oriented organizational citizenship behavior as a discretionary behavior exhibited by employees in the workplace, we proposed a multilevel theoretical model that identified transformational leadership as the primary source, and the leader-member exchange relationship as the underlying mechanism through which leadership exerts its positive influence on employee service-oriented organizational citizenship behavior. We predicted there was a curvilinear relationship between leader-member exchange and service-oriented organizational citizenship behavior. We also identified group cohesiveness as a group contextual factor that enhanced the relationship between leader-member exchange and service-oriented organizational citizenship behavior. Data were from 249 leader-member dyads of 24 branches within a large commercial bank in Taiwan. More intriguingly, group cohesiveness played the role of a cross-level moderator that enhanced the relationship between leader-member exchange and service-oriented organizational citizenship behavior. The theoretical and practical implications of our findings are discussed in the service organizational contexts.

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