Knowledge Sharing as a Means to Relationship Building: The Role of Expected Relationship Improvement in Knowledge Sharing

知識分享做為一種建立關係的途徑：知識分享中預期關係改善的角色

10.6147/JHRM.2013.1301.03

姜定宇(Ding-Yu Jiang)；林沛樺(Pei-Hua Lin)

知識分享意願 ； 知識分享行為 ； 預期關係改善 ； 社會交換理論 ； 計畫行為理論 ； knowledge-sharing intention ； knowledge-sharing behavior ； expected relationship improvement ； social exchange theory ； theory of planned behavior

人力資源管理學報

13卷1期（2013 / 03 / 01）

61 - 79

英文

知識分享是組織競爭優勢的重要影響因素，然而，個人的知識分享行為卻會削弱個人的競爭優勢。而從社會交換理論的觀點來說，知識分享可以被視為是展現個人友誼與支持的行動，而能夠增進人際關係。於是我們假設預期關係改善將會增進知識分享意願與知識分享行為之間的關係。本研究蒐集23個團隊中252筆對偶資料，結果發現預期關係改善會調節知識分享意願與知識分享行為之間的關係。當個人愈是認為分享知識給同事是能夠增進彼此的關係時，知識分享意願與知識分享行為之間的正向關聯愈強。本研究並指出未來有關知識分享的未來研究方向與實務意涵。

Knowledge sharing is critical to an organization's competitive advantage, yet an individual's knowledge-sharing behavior indicates a loss of personal competitive advantage. From a social exchange perspective, knowledge sharing may be considered an expression of friendship and support that strengthens interpersonal relationships. Thus, we hypothesized that expected relationship improvement increases the relationship between knowledge-sharing intention and knowledge-sharing behavior. Using 252 sets of dyadic data collected from 23 teams, we found that expected relationship improvement moderated the relationship between knowledge-sharing intention and knowledge-sharing behavior. That is, the relationship between knowledge-sharing intention and knowledge-sharing behavior was stronger when individuals perceived that sharing knowledge with coworkers could result in higher personal gain by improving their relationship with the coworker. Implications for future knowledge-sharing research and managerial practice are discussed.

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