题名

The Effects of Regulatory Focus and Market Orientation on Team Reflexivity and New Product Development Performance

并列篇名

調節焦點與市場導向對於團隊反思及新產品開發績效之影響

作者

廖英凱(Ying-Kai Liao)

关键词

regulatory focus ; market orientation ; team reflexivity ; product innovation ; new product development performance ; 調節焦點 ; 市場導向 ; 團隊反思 ; 產品創新 ; 新產品開發績效

期刊名称

科技管理學刊

卷期/出版年月

24卷1期(2019 / 03 / 01)

页次

57 - 90

内容语文

英文

中文摘要

In developing a new product, firms rely heavily on their new product development (NPD) teams. Therefore, how to manage a NPD team with high flexibility and productivity is essential and requires deeper understanding. The objectives of this study are (1) to examine the effects of regulatory focus and market orientation on NPD team reflexivity; (2) to examine the effects of team reflexivity and market orientation on product innovation and new product performance; and (3) to examine the effects of product innovation on new product performance and firm performance. We surveyed 41 NPD teams from high-tech firms in Taiwan, collecting 164 questionnaires from team members for the data analysis. PLS analysis showed that (1) promotion focus has strong and positive effects on team reflexivity, while prevention focus has no effects on team reflexivity; (2) Both customer-oriented and competitor-orientation teams are more likely to produce innovative products and achieve better new product performance through the mediation of team reflexivity; (3) product innovation and new product performance lead to better firm performance. This study contributes to our knowledge about NPD practices, especially in team reflexivity, by examining regulatory focuses and market orientation as the antecedents. This study also contributes to management by showing that understanding teams' motivation in pursuing the objectives is important, enabling R&D managers to more easily control their work. Finally, we show that when assigning NPD projects, R&D managers should clearly identify how to focus on customer needs and wants, and competitors' strategies and action.

英文摘要

公司要開發新產品時必須依賴新產品開發(NPD)團隊,因此如何管理具有高度彈性及生產力之NPD團隊乃是公司經營成敗之關鍵。本研究之目的有三:首先是探討調節焦點和市場導向對NPD團隊反思之影響;其次是要確認團隊反思和市場導向對產品創新及新產品開發績效之影響;接著要進一步釐清產品創新對新產品開發績效之影響。本研究以調查法針對台灣高科技產業41個NPD團隊進行調查,共收集164份NPD團隊成員之意見,並利用最小平方法(PLS)進行分析。結果顯示,推廣焦點對團隊反思具有顯著且正向的影響,而預防焦點對團隊反思並沒有顯著的影響;其次,以顧客導向及競爭者導向的NPD團隊可能透過團隊反思作為中介變數來提升產品創新,以達成更好的新產品開發績效;第三,產品創新及新產品開發績效可進一步提高企業績效。本研究以調節焦點和市場導向作為前置變數,有助於我們瞭解團隊反思在新產品開發實務之角色,本研究之結果亦讓研發經理人進一步瞭解設定團隊目標及強化團隊動機之重要性,研發經理人必須更清楚地確認顧客之需求及想法,以掌握NPD專案之方向。

主题分类 社會科學 > 管理學
参考文献
  1. Agarwal, S.,Erramilli, K. M.,Dev, C. D.(2003).Market Orientation and Performance in Service Firms: Role of Innovation.Journal of Services Marketing,17(1),68-82.
  2. Akgun, A. E.,Lynn, G. S.,Byrne, J. C.(2006).Antecedents and Consequences of Unlearning in New Product Development Teams.Journal of Product Innovation Management,23(1),73-88.
  3. Armstrong, J. S.,Collopy, F.(1996).Competitor Orientation: Effects of Objectives and Information on Managerial Decisions and Profitability.Journal of Marketing Research,33(2),188-199.
  4. Artz, K. W.,Norman, P. M.,Hatfield, D. E.,Cardinal, L. B.(2010).A Longitudinal Study of the Impact of R&D, Patents, and Product Innovation on Firm Performance.Journal of Product Innovation Management,27(5),725-740.
  5. Baker, W.,Sinkula, J.(2005).Market orientation and the new product paradox.Journal of Product Innovation Management,22(6),483-502.
  6. Beyerlein, M. (ed.)(2000).Product Development Teams: Advances in Interdisciplinary Studies of Work Teams.Greenwich, CT:JAI.
  7. Brockner, J.,Higgins, T. E.(2001).Regulatory Focus Theory: Implications for the Study of Emotions at Work.Organizational Behaviour and Human Decision Processes,86(1),35-66.
  8. Calantone, R. J.,Randhawa, P.,Voorhees, C. M.(2014).Breakeven Time on New Product Launches: An Investigation of the Drivers and Impact on Firm Performance.Journal of Product Innovation Management,31(1),94-104.
  9. Campbell, D. J.,Furrer, D. M.(1995).Goal Setting and Competition as Determinants of Task Performance.Journal of Organizational Behavior,16(4),377-389.
  10. Carter, S. M.,West, M. A.(1998).Reflexivity, Effectiveness, and Mental Health in BBC-TV Production Teams.Small Group Research,29(5),583-601.
  11. Chin, W. W.,Marcolin, B. L.,Newsted, P. R.(2003).A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-mail Emotion/Adoption Study.Information Systems Research,14(2),189-217.
  12. Cooper, R. G.(2008).Perspective: The Stage-Gate Idea-to-to Launch Process-Update, What's New , and NextGen System.Journal of Product Innovation Management,25(3),213-232.
  13. Cooper, R. G.,Kleinschmidt, E. J.(1987).New Products: What Separates Winners From Losers?.Journal of Product Innovation Management,4(3),169-184.
  14. Crowe, E.,Higgins, E. T.(1997).Regulatory Focus and Strategic Inclinations: Promotion and Prevention in Decision-Making.Organizational Behavior and Human Decision Processes,69(2),117-132.
  15. Dayan, M.,Basarir, A(2010).Antecedents and Consequences of Team Reflexivity in New Product Development Projects.Journal of Business & Industrial Marketing,25(1),18-29.
  16. De Dreu Carsten, K. W.(2010).Team Innovation and Team Effectiveness: The Importance of Minority Dissent and Reflexivity.European Journal of Work and Organizational Psychology,11(3),285-298.
  17. De Dreu Carsten, K.W.,Weingart, L. R.(2003).Task Versus Relationship Conflict, Team Performance, and Team Member Satisfaction: A Meta-Analysis.Journal of Applied Psychology,88(4),741-749.
  18. Dey, P. K.(2006).Innovations in Project Management Practices: A Case of Indian Organisation in the Petroleum Industry.International Journal of Innovation and Learning,3(6),618-634.
  19. Falk, R. F.,Miller, N. B.(1992).A Primer for Soft Modeling.Akron, OH:University of Akron Press.
  20. Florack, A.,Hartmann, J.(2007).Regulatory Focus and Investment Decisions in Small Groups.Journal of Experimental Social Psychology,43(4),626-632.
  21. Friedman, R.,Förster, J.(2001).The Effects of Promotion and Prevention Cues on Creativity.Journal of Personality and Social Psychology,81(6),1001-1013.
  22. Goldenberg, J.,Lehmann, D. R.,Mazursky, D.(1999).The Primacy Of The Idea Itself As A Predictor Of New Product Success.Cambridge, MA:Marketing Science Institute.
  23. Hair, J. F.,Black, W. C.,Babin, B. J.,Anderson, R. E.(2010).Multivariate data analysis: A global perspective.Upper Saddle River, NJ:Prentice Hall.
  24. Hair, J. F.,Ringle, C. M.,Sarstedt, M.(2011).PLS-SEM: Indeed a Silver Bullet.Journal of Marketing Theory and Practice,19(2),139-151.
  25. Hammedi, W.,van Riel, A. C. R.,Sasovova, Z.(2011).Antecedents and Consequences of Reflexivity in New Product Idea Screening.Journal of Product Innovation Management,28(5),662-679.
  26. Harmancioglu, N.,McNally, R.C.,Calantone, R.J.,Durmusoglu, S.S.(2007).Your New Product Development (NPD) Is Only As Good As Your Process: An Exploratory Analysis of New NPD Process Design and Implementation.R&D Management,37(5),399-424.
  27. Higgins, E. T.(1997).Beyond Pleasure and Pain.American Psychologist,52(12),1280-1300.
  28. Higgins, E. T.,Friedman, R. S.,Harlow, R. E.,Idson, L. C.,Ayduk, O. N.,Taylor, A.(2001).Achievement orientations from subjective histories of success: Promotion pride versus prevention pride.European Journal of Social Psychology,31(1),3-23.
  29. Hoegl, M.,Parboteeah, K. P.(2006).Team Reflexivity in Innovative Projects.R&D Management,36(2),113-125.
  30. Homburg, C.,Grozdanovic, M.,Klarmann, M.(2007).Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational Systems.Journal of Marketing,71(3),18-38.
  31. Hülsheger, U.R.,Anderson, N.,Salgado, J. F.(2009).Team-Level Predictors of Innovation at Work: A Comprehensive Meta-Analysis Spanning Three Decades of Research.Journal of Applied Psychology,94(5),1128-1145.
  32. Iacobucci, D.(2012).Mediation Analysis and Categorical Variables: The Final Frontier.Journal of Consumer Psychology,22(4),582-594.
  33. Im, S.,Workman, J.P., Jr(2004).Market Orientation, Creativity, and New Product Performance in High Technology Firms.Journal of Marketing,68(2),114-132.
  34. Johansson, C.,Parida, V.,Larsson, A.(2009).How are knowledge and information evaluated? -Decision making in stage-gate processes.17th International Conference on Engineering Design,Stanford, CA:
  35. Jordan, G.,Segelod, E.(2006).Software Innovativeness: Outcomes on Project Performance, Knowledge Enhancement, and External Linkages.R&D Management,36(2),127-142.
  36. Lee, L. T .S.,Sukoco, B. M.(2011).Reflexivity, Stress, and Unlearning in the New Product Development Team: The Moderating Effect of Procedural Justice.R&D Management,41(4),410-423.
  37. Lee, L. T. S.(2008).The Effects of Team Reflexivity and Innovativeness on New Product Development Performance.Industrial Management & Data Systems,108(4),548-569.
  38. Lee, L. T. S.,Sukoco, B. M.(2011).Risk-Taking as a Moderator of the Effect of Team Reflexivity on Product Innovation: An Empirical Study.International Journal of Management,28(4),263-274.
  39. Levine, J.M.,Higgins, E.T.,Choi, H.S. Choi.(2000).Development of Strategic Norms in Groups.Organizational Behavior and Human Decision Processes,82(1),88-101.
  40. Levontin, L., Kluger, A., & Van Dijk, D. (2004), “Goal-Orientation Theory and Regulatory-Focus Theory: The ‘Conflicting’ Effects of Feedback-Sign”, Working paper, Hebrew University of Jerusalem.
  41. MacCurtain, S.,Flood, P. C.,Ramamoorthy, N.,West, M. A.,Dawson, J. F.(2010).The Top Management Team, Reflexivity, Knowledge Sharing and New Product Performance: A Study of the Irish Software Industry.Creativity and Innovation Management,19(3),219-232.
  42. Marcoulides, G. A. (ed.)(1998).The Partial Least Squares Approach to Structural Equation Modeling.Mahwah, NJ Lawrence:Modern Methods for Business Research, Lawrence Erlbaum Associates.
  43. Marsh, S.J.,Stock, G.N.(2006).Creating Dynamic Capability: The Role of Intertemporal Integration, Knowledge Retention, and Interpretation.Journal of Product Innovation Management,23(5),422-36.
  44. Matsuno, K.,Mentzer, J. T.,Ozsomer, A.(2002).The Effects of Entrepreneurial Proclivity and Market Orientation on Business Performance.Journal of Marketing,66(3),18-32.
  45. Montoya-Weiss, M.,Calantone, R.(1994).Determinants of New Product Performance: A Review and Meta-Analysis.Journal of Product Innovation Management,11(5),397-417.
  46. Müller, A.,Herbig, B.,Petrovic, K.(2009).The explication of implicit team knowledge and its supporting effect on team processes and technical innovations.Small Group Research,40(1),28-51.
  47. Mumford, M. (ed.)(2012).Handbook of Organizational Creativity.London, England:Academic Press.
  48. Narver, J. C.,Slater, S. F.(1990).The Effect of a Market Orientation on Business Profitability.Journal of Marketing,54(4),20-35.
  49. Narver, J. C.,Slater, S. F.,MacLachlan, D. L.(2004).Responsive and Proactive Market Orientation and New-Product Success.Journal of Product Innovation Management,21,334-347.
  50. Perez-Bustamante, G.(1999).Knowledge Management in Agile Innovative Organizations.Journal of Knowledge Management,3(1),6-17.
  51. Ringle, C.M.,Wende, C.S.,Will, A.(2005).SmartPLS (Beta).Hamburg:University of Hamburg.
  52. Schippers, M. C.,Den Hartog, D.,van Knippenberg, D.(2008).The Role of Transformational Leadership in Enhancing Team Reflexivity.Human Relations,61(11),1593-1616.
  53. Schippers, M. C.,Edmondson, A. C.,West, M. A.(2014).Team Reflexivity as an Antidote to Team Information-Processing Failures.Small Group Research,45(6),731-769.
  54. Schippers, M. C.,West, M. A.,Dawson, J. F.(2012).Team Reflexivity and Innovation: The Moderating Role of Team Context.Journal of Management,41(3),769-788.
  55. Scholer, A. A.,Stroessner, S. J.,Higgins, E. T.(2008).Responding to Negativity: How a Risky Tactic Can Serve a Vigilant Strategy.Journal of Experimental Social Psychology,44(3),767-774.
  56. Shah, J.(ed.),Gardner, W.(ed.)(2008).Handbook of Motivation Science.New York:Guilford Press.
  57. Slater, S. F.,Narver, J. C.(1995).Market Orientation and the Learning Organization.Journal of Marketing,59(3),63-74.
  58. Sobel, M. E.(1982).Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models.Sociological Methodology,13,290-312.
  59. Spanjol, J.,Tam, L.,Qualls, W. J.,Bohlmann, J. D.(2011).New Product Team Decision Making: Regulatory Focus Effects on Number, Type, and Timing Decisions.Journal of Product Innovation Management,28,623-640.
  60. Stock, N.,Zacharis, R.(2011).Patterns and Performance Outcomes of Innovation Orientation.Journal of the Academy of Marketing Science,39(6),870-888.
  61. Tjosvold, D.,Tang, M. L.,West, M. A.(2004).Reflexivity for Team Innovation in China: The Contribution of Goal Interdependence.Group & Organization Management,29(5),540-559.
  62. Van Dijk, D.,Kluger, A. N.(2004).Feedback Sign Effect on Motivation: Is It Moderated by Regulatory Focus?.Applied Psychology: An International Review,53(1),113-135.
  63. Weerawardena, J.,O’Cass, A.(2004).Exploring the characteristics of market-driven firms and antecedents to sustained competitive advantage.Industrial Marketing Management,33(5),419-428.
  64. West, M. A.(2002).Sparkling Fountains or Stagnant Ponds: An Integrative Model of Creativity and Innovation Implementation in Work Groups.Applied Psychology: An International Review,51(3),355-424.
  65. West, M. A.(1996).The Handbook of Work Group Psychology.Chichester, UK:Wiley.
  66. Widmer, P. S.,Schippers, M. C.,West, M. A.(2009).Recent developments in reflexivity research: A review.Psychology of Everyday Activity,2(2),2-11.
  67. Wu, W. Y.,Amaya R. A,Chen, Y. C.(2017).The Role of Team reflexivity as a Mediator between Project Management Skills, Task Familiarity, Procedural Justice, and Product Performance.Journal of Management and Organization
  68. Xu, S.,Cavusgil, S. T.,White, J. C.(2006).The Impact of strategic Fit among Strategy, Structure, and Processes on Multinational Corporation Performance: A Multimethod Assessment.Journal of International Marketing,14(2),1-31.
  69. Yang, Y.,Wang, Q.,Zhu, H.,Wu, G.(2012).What Are the Effective Strategic Orientations for New Product Success under Different Environments? An Empirical Study of Chinese Businesses.Journal of Product Innovation Management,29(2),166-179.
  70. Zanna, M. P.(ed.)(1998).Advances in Experimental Social Psychology.New York:Academic Press.
  71. Zhou, K. Z.,Li, J. J.,Zhou, N.,Su, C.(2008).Market Orientation, Job Satisfaction, Product Quality, and Firm Performance: Evidence From China.Strategic Management Journal,29,985-1010.