運用ARIS模式建構物流中心資訊流程－以醫療用品導入RFID技術為例

Using ARIS to Construct the Information Process of Distribution Center-Study on Pharmacy Logistics Inducts RFID Technology

10.29768/JNTUT.200812.0007

張蓓琪(Peggy Chang)；朱育坤(Yu-Kun Jhu)

第三方物流服務業 ； ARIS ； RFID ； eEPC ； 藥品物流 ； Third Party Logistics ； RFID ； ARIS ； eEPC ； Pharmaceutical Logistics

臺北科技大學學報

41卷2期（2008 / 12 / 01）

111 - 151

繁體中文

在現代物流中，以物流中心(Distribution Center-DC)為基礎所衍生的第三方物流服務業(3rd Party Logistics Service Provider)，滿足『多樣少量之市場需求』、並『縮短流通通路』、同時『降低流通成本』。本研究探討將無線射頻自動辨識系統(Radio Frequency Identification, RFID)技術導入物流中心作業流程中時，企業所面臨之問題與解決方案。有鑑於物流資訊流程之重要性，本研究`運用ARIS模式建立個案公司導入RFID技術之資訊流程，以個案公司物流資訊系統來說明導入RFID技術時，資訊系統應修正的資訊系統模組與功能，並運用整合性資訊架構ARIS之eEPC圖設計出物流中心導入RFID技術後之各種作業資訊流程圖，並說明其與組織觀點－人員、資料觀點－物流資訊系統與表單、功能觀點－作業流程三者之關係。

The distribution center (DC), with a wide range of logistics functions, plays a center role in the supply chain. Particularly, to meet of the goals of supporting the customized markets demands, shortening the length of distribution processes, and lowering the cost of logistics operation. This research attempted to locate the problems encountered when adopting RFID technology by the enterprise in replacement of the barcode technology in the logistic operation processes. Due to the importance of logistic information process, we built an information process model by ARIS to simulate the logistics process which is adopting the RFID technology. Setting up the guidelines of RFID application and the EPC Global information system framework in case of introducing RFID technology into the pharmaceutical logistics and Using eEPC method from ARIS to design information flow chart in case of introducing RFID technology into logistic operations.