連鎖餐飲業員工人格特質、工作特性、工作滿意度之研究－以美式星期五餐廳為例

Personality, Job Characteristics, and Satisfaction of Chain Restaurant Employees-A Case Study of T.G.I. Friday's from America

10.29768/JNTUT.200812.0006

余鑑(Chien Yu)；于俊傑(Chin-Cheh Yu)；廖珮妏(Pei-Wen Liao)

人格特質 ； 工作特性 ； 工作滿意度 ； Personality ； Job Characteristics ； Job Satisfaction

臺北科技大學學報

41卷2期（2008 / 12 / 01）

83 - 110

繁體中文

本研究將工作特性納入環境因素，人口統計變數及人格特質量表納入個人變數，除了探討變數之間的關連性，以工作特性作為干擾變數，探討人格特質對工作滿意度之影響程度，是否隨著工作特性之強弱而有不一致之變化。本研究於2007年7月24日寄出240份問卷，實得有效問卷共166份（回收率69.17%）。並依據研究目的及研究假設之建立採用描述性統計分析、信度分析、層級迴歸分析以檢證研究假設成立與否。研究發現如下：1.人格特質偏向宜人性之員工對於工作本身、直屬上司、薪酬、同事之滿意程度即愈高。2.人格特質愈偏向情緒穩定性員工卻存在低度直屬上司、薪酬之滿意度。3.工作特性偏向低度技能多樣性、高度工作完整性、高度工作回饋性則愈具有高度工作本身、直屬上司、薪酬、升遷之滿意程度。

The study included Job Characteristics in the Environment Factor, Demographic Variable and Personality Rating Scale in the Personal Variable. Besides investigating the correlation between variables, with job characteristics being an interfering variable, it also investigated how greatly personality influenced job satisfaction and if personality varied with the strength of job characteristics or not. For this study, 240 questionnaires were distributed on July 24, 2007 among which 166 returned questionnaires in total were regarded as valid (69.17% response rate). Based on the study purpose and research hypothesis, Descriptive Statistical Analysis, Reliability Analysis and Hierarchical Regression Analysis were conducted to test the validity of its hypothesis. Our findings have been summarized as the following: (1) Employees with a higher humanity-oriented personality tended to have higher satisfaction at the job itself, their direct supervisors, salaries and coworkers. (2) Employees whose personality was more emotionally-stable were prone to have lower satisfaction of their direct supervisors and salaries. (3) Job characteristics involving basic skills and versatility, high integrity as a job, high feedbacks from a job were also found to have higher satisfaction with the job itself, their direct supervisors, salaries and promotion.