参考文献
|
-
Bae, J.,Lawler, J. J.(2000).Organization and HRM strategies in Korea: Impact on firm performance in an emerging economy.Academy of Management Journal,43,502-517.
-
Barney, J.(1991).Firm resources and sustained competitive advantage.Journal of Management,17,99-120.
-
Becker, H. S.(1964).Notes on the concept of commitment.American Journal of Sociology,66,32-42.
-
Beer, M.,Spector, B.,Lawrence, P. R.,Miles, D. Q.,Walton, R. E.(1985).Human resource management: A general manager's perspective.New York:Free Press.
-
Berry, M. J.,Booms, B. H.,Tetreault, M. S.(1990).The service encounter: Diagnosing favorable and unfavorable incidents.Journal of Marketing,54(January),71-84.
-
Burgers, A.,Ruyter, K.,Keen, C.,Streukens, S.(2000).Customer expectation dimensions of voice-to-voice service encounters: A Scale-development study.International Journal of Service Industry Management,11(2),142-161.
-
Cappelli, P.,Singh, H.(1992).Integration strategic human resource and strategic management.Research frontiers in industrial relations and human resources,Madison, WI:
-
Chebat, Jean-Charles,,Kollias, P.(2000).The impact of empowerment on customer contact employees's role in service organizations.Journal of Service Research,3(1),66-82.
-
Collins, J.,齊若蘭(2002).從A到A+.台北市:遠流.
-
Delaney, John T.,Huselid, Mark A.(1996).The impact of human resource management practices on perceptions of organizational performance.Academy of Management Journal,39(4),949.
-
Delery, J. E.,Doty, D. H.(1996).Theoretical frameworks in strategic human resource management: Universalistic, contingency, and configurational perspectives.Academy of Management Journal,39,802-835.
-
Fulford, Mark D.,Enz, Cathy A.(1995).The impack of empowerment on service employees.Journal of Managerial Issues,7(2),161-175.
-
Gaertner, K. N.,Nollen, S. D.(1989).Career, experiences, perceptions of employment to the organization.Human Relations,42,975-991.
-
Gronroos, Christian(1990).Service management and marketin.Lexington, MA:Lexington Books.
-
Liden, Robert C.,Wayne, Sandy J.,Sparrowe, Raymond T.(2000).An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes.Journal of Applied Psychology,85(3),407-416.
-
MacDuffie, J. P.(1995).Human resource bundles and manufacturing performance: Organizational logic and flexible production systerms in the world auto industry.Industrial and Labor Relations Review,48,197-221.
-
Meyer, P.,Smith, A.(2000).HRM pratices and prganizational commitment: Test of a mediation model.Canadian Journal of Administrative Science,17(4),319-332.
-
Motowidlo, Stephan J.(1984).Does job satisfaction lead to consideration and personal sensitivity?.Academy of Management Journal,27(4),910-916.
-
Pfeffer, J.(1998).Seven practices of successful organizations.California Management Review,40(2),96-124.
-
Porter, M. E.(2001).Strategy and the internet.Harvard Business Review,79(3),63-78.
-
Rogers, J. D.,Clow, K. E.,Kash, T. J.(1994).Increasing job satisfaction of service personnel.Journal of Services Marketing,8(1),14-26.
-
Rogers, P.、Blenko, M.、李田樹(2005)。打造高績效企業。台北市:世界經理文摘雜誌社。
-
Rousseau, D. M.,Parks, J. M.(1993).The contracts of individuals and organizations.Research in organizational behavior,Greenwich, CT:
-
Snell, S. A.,Youndt, M. A.,Wright, P. M.(1996).Estabilishing a framework for research in atrategic human resource management: Merging resource theory and organizational learning.Research in personnel and human resource management,Greenwich, CT:
-
Snell, Scott A.,Dean, James W.,Jr.(1992).Integrated manufacturing and human resource management: A human capital perspective.Academy of Management Journal,35(3),467-505.
-
Tax, Stephen S.,Brown, Stephen W.(1998).Recovery and learning from service failures.Sloan Management Review,39(Fall),75-88.
-
Terpstra, David E.,Rozell, Elizabeth J.(1993).The relationship of staffing practices to organizational level measures of performance.Personnel Psychology,46(1),27-49.
-
Thomas, K. W.,Velthouse, B. A.(1990).Cognitive elements of empowerment.Academy of Management Journal,15(4),666-681.
-
Wright, P. M.,Dunford, B. B.,Snell, S. A.(2001).Human resource and the resource based view of the firm.Journal of Managerment,27,701-721.
-
Wright, P. M.,McMahan, G. C.(1992).Alternative theoretical perspectives for strategic human resource management.Journal of Managerment,18,295-320.
-
Youndt, Mark A.,Snell, Scott A.,Dean, James W.,Jr.,Lepak, David P.(1996).Human resource managerment, manufacturing strategy, and firm performance.Academy of Management Journal,39(4),836-857.
-
Zeithaml, V. A.,Bitner, M. J.(2003).Service marketing: Integration customer focus across the firm.New Youk:McGraw-Hill.
-
姜慧蘭(2005)。健身產業人力運用現況與管理趨勢。國民體育季刊,34(2),76-82。
|