题名

台南市政府文官公共服務動機與工作滿意、工作努力意願之實證研究—以個人∕組織配適度作為調節變項

并列篇名

An Empirical Study of Impact of PSM on Work Satisfaction and Willingness to Exert Effort in Tainan City Government: Person/Organization Fit as a Moderating Variable

DOI

10.30409/JPA.201209_(43).0004

作者

吳宗憲(Chuang-Hsien Wu)

关键词

公共服務動機 ； 個人∕組織配適度 ； 工作努力意願 ； 代理人理論 ； 工作滿意度 ； Public Service Motivation ； Person-Organization Fit ； Willingness to Exert Effort ； Agent Theory ； Work Satisfaction

期刊名称

公共行政學報

卷期/出版年月

43期（2012 / 09 / 01）

页次

91 - 126

内容语文

繁體中文
中文摘要

一般民眾的印象，總認為我國公務員缺乏同理心以及自我犧牲的精神，因而使得政府的服務效能低落，也因此，執政者認為只要公務員具有「聞聲救苦」的精神，政府效能問題便可迎刃而解。本研究以公共服務動機量表為工具，針對台南市政府文官進行調查後發現，我國文官似乎並不如民眾所認知的缺乏公共服務熱忱，相反地，多數文官具有高度的公共服務動機，並且，高公共服務動機帶來了較高的工作滿意度以及工作努力意願。然而，經本文整理國外文獻之後也發現，公共服務動機並非完全對組織帶來正面的效果，具高度公共服務動機的文官，在其個人目標與組織目標不相符的情況下，會產生包括「另類代理人問題」及「降低努力」等兩種方向的負面行為，惟經台南市政府文官的實證調查發現，經驗上並未產生文獻中所提及的兩種負面影響。
英文摘要

People normally have an impression on our public servants for lacking spirits of compassion and self-sacrifice. They consider it the reason of low governmental service efficiency. Therefore, it is believed that if public servants possess the spirit of compassion, the efficacy would easily improve. In this article, by conducting an empirical survey on the Tainan City Government staff, we find that, in fact, most of our subjects have high public service motivation (PSM). However, recent academic articles show that PSM not only brings positive effects, but also negative ones. The latter includes ”alternative principle-agent problem” and ”low effort”. In the result, we could not verify that PSM leads to the negative effects.
主题分类 社會科學 > 社會科學綜合
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