比較急診護理人員職場需求與滿足度間之差異：以馬斯洛需求理論為基礎

Comparing the Difference Between Workplace Needs and Satisfaction Among Emergency Nurses based on Maslow's Need Hierarchy Theory

10.6540/NTJN.202009_22(2).0002

何品聖(Pin-Sheng Ho)；林秋芬(Chiou-Fen Lin)；賴甫誌(Fu-Chih Lai)；鄭綺(Chii Jeng)

馬斯洛需求理論 ； 急診護理人員 ； 需求度 ； 滿足度 ； Maslow's theory ； emergency nurses ； need ； satisfaction

新臺北護理期刊

22卷2期（2020 / 09 / 01）

9 - 19

繁體中文

目的：本研究目的以馬斯洛需求理論為基礎，探討急診室護理人員職場需求與滿足度間的差異。方法：本研究為橫斷面研究，採立意取樣，以北部某醫學大學三家附屬醫院之急診護理人員為收案對象。以自擬「急診護理人員職場需求度量表｣和「急診護理人員職場需求滿足度量表｣，進行資料收集。結果：共發出問卷118份問卷，回收113位，有效回收率為95.76%。結果顯示急診護理人員最重要的需求是安全，其他依序為生理需求、愛和歸屬感、自尊，最後則為自我實現；而最滿足的依序為愛和歸屬感、自我實現、自尊、生理滿足度，最後則是安全。滿足度皆顯著低於需求度（p＜.001）。結論：本研究結果顯示結果顯示每一項需求度得分皆顯著高於其滿足度，且兩者差異度最大的是在安全層面，建議主管應該把急診安全改善放在第一順位，以保障急診護理人員工作的安全性及滿足度。

Purpose: The purpose of this study was to explore the difference between workplace needs and satisfaction of emergency room nurses based on Maslow's needs theory. Methods: This study was a cross-sectional study, and samples were selected by purposive sampling. The emergency nursing staff in three affiliated hospitals of a medical university in the north of Taiwan were recruited as the subjects. Data were collected based on the self-developed ＂Emergency Nurses Workplace Needs Scale＂ and ＂Emergency Nurses Workplace Needs Satisfaction Scale＂. Results: A total of 118 questionnaires were sent out. 113 were recovered, and the effective recovery rate was 95.76%. The results showed that the most important needs of emergency nurses were safety, physical needs, love and sense of belonging, self-esteem, and finally self-actualization. The most satisfying order was love and sense of belonging, self-actualization, self-esteem, physical satisfaction, and finally safety. The satisfaction level was significantly lower than the demand (p＜ .001). Conclusion: The results of this study show that the scores of each demand are significantly higher than their satisfaction, and the biggest difference between the two is the safety level. It is recommended that supervisors should put emergency safety improvement first in order to protect emergency care staff and improve their satisfaction at work.

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