台灣留學新生對於美國學術圖書館的觀感印象－以照片引談為資料蒐集法

Perceptions of U.S. Academic Library Services of First-year Graduate Students from Taiwan-A Photo-elicitation Study

10.6182/jlis.2005.3(1.2).061

林劭貞(Shao-Chen Lin)

照片引談法 ； 台灣留學生 ； 美國學術圖書館 ； 圖書館服務品質之觀感印象 ； Photo-elicitation ； international students-Taiwan ； U.S. academic library ； perceptions of library service quality

圖書資訊學刊

3卷1&2期（2005 / 12 / 01）

61 - 82

繁體中文

本質性個案研究，採用「照片引談法(photo-elicitation)」來探知第一年赴美就讀研究所的台灣留學生對於美國學術圖書館資源與服務的觀感印象，以及這些學生在台灣使用學術圖書館的經驗如何影響他們目前對於美國學術圖書館的觀感印象。五名就讀於威斯康辛大學麥迪遜分校之教育學院研究所的台灣留學新生透過照片來表達對於教育學院圖書館CIMC之觀感印象。本研究以LibQUAL+(上标 TM)的四大服務品質面向與25個核心問題項目為參考，加以修改，應用在本質性研究中，做為資料分析的架構。本研究發現，「照片引談法」確實可有效探知圖書館使用者對於圖書館之資源與服務的觀感印象，然而需要未來更多實證研究加以佐證。此外，本研究也印證了台灣留學生對於美國學術圖書館的印象的確會受到先前在台灣使用圖書館之經驗的影響。

In this study investigating international students' perceptions of U.S. academic libraries, a qualitative method, photo-elicitation, is for the first time used to study how previous library experiences influence international students' current perceptions of U.S. academic libraries. This study focuses on four dimensions of library service including access to information, affect of service, library as place, and personal control; these four dimensions are adapted from the LibQUAL+(superscript TM), a web-based survey tool used among academic libraries for measuring users' perceptions of library services. Five first-year graduate students from Taiwan were interviewed about how they perceived the library services of Center for Instructional Materials and Computing (CIMC), an academic library serving the students and faculty of School of Education at the University of Wisconsin, Madison. The findings of this study confirm the findings of previous studies both on international students' in U.S. academic libraries and on photo-elicitation studies, and add empirical examples and insights for the claims in the limited body of research on international students in U.S. academic libraries.

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