台北大學學生事務處滿意度之相關因素分析

Factor Analysis of Student Affairs Office in National Taipei University

10.6423/HHHC.200711.0208

張筳裕(Ting-Yu Chang)

學生事務處 ； 滿意度 ； Student Affairs Office ； Satisfaction

學校行政

52期（2007 / 11 / 01）

208 - 230

繁體中文

本文探討影響學生事務處滿意度之因素，找出7項指標，分別是「學生生輔事項」、「就輔組與衛保組事宜」、「課外活動與入學體檢」、「軍訓事宜」、「軍訓行政、預官考選與諮商海報」、「學生輔導與週會」、「入學心測與諮商時間」。並經由交叉分析發現「宿舍相關業務」、「社團經費補助」、「餐飲衛生管理」、「畢業典禮相關業務」、「辦理學生獎助學金」是學生感受重要度與滿意度落差最多的項目，最後並提出相關建議。

This article researches the important attributes affecting the satisfaction of the student affairs office. We find seven indicators. They are ”life careering items,” ”the career counseling and the health care section matters concerned,” ”the extracurricular activity and physical examination,” the military education items”, ”military training administration, the pre-official examination and the consulting posters,” ”student consulting and weekly meetings” ”matriculation psychometry and consulting time.” By cross analysis, we find items worth the student affairs office to take the self-criticism and the improvement such as ”the dormitory related services,” ”the funds subsidy of student's clubs,” ”the dining health management,” ”the graduation ceremony related services,” and ”to cope with the student to reward the stipend.” There are urgent needs to improve items mentioned above. Finally we put forward some suggestions.

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