製造業快速回應系統之參考架構的建立

Developing a Reference Architecture for Industrial Quick Response Information Systems

10.6382/JIM.200201.0045

林我聰(Woo-Tsong Lin)；郭建良(Chien-Liang Kuo)

快速回應 ； 製造資訊系統 ； 參考架構 ； 供應鏈 ； Quick Response ； Manufacturing Information Systems ； Reference Architecture ； Supply Chain

資訊管理學報

8卷2期（2002 / 01 / 01）

45 - 72

繁體中文

處在消費者需求快速變動的時代裹，製造業必須即時取得銷售資訊以掌握消費趨勢，並透過生產的製程調整以因應消費者需求的變動；而快速回應(Quick Response, QR)則被視為能夠藉由資訊科技的使用，降低產業經營成本，並即時回應消費者需求，提升產業競爭優勢的利器。本研究提出一個滿足快速回應理念之製造業資訊系統的參考架構；在供應鏈成員能夠攜手合作（如透過策略聯盟的方式）的前提下，企業藉由此製造業快速回應系統之參考架構的引進，再針對其本身的特性與需求，對此架構加以適當的調整與修正，即可有效建立符合其所需之製造業快速回應系統，以達到資訊流垂直整合的目的，並有效地傳遞產銷資訊，使供應鏈成員能針對消費者需求擬定更好的生產及銷售策略，進而達成消費者、零售業、批發業與製造業四贏的局面。本研究同時亦依所提出之製造業快速回應系統架構，實際建立出一雛型系統，以驗證此架構之可行性。

In the age of rapid changes in customers' needs, the industry must get the sales information on time, and then use this information to adjust its production processes to meet the changes. Quick response systems use information technologies to reduce the operating cost, to respond the customers' needs and changes on time, and to gain the advantages in a business competition. Under the assumption that all members of the supply chain would have cooperated (for example, the members can be cooperated by strategic alliance) the purpose of this research is to develop a reference architecture for industrial quick response information systems. We can use this architecture as a reference to efficiently and effectively build our own industrial quick response information systems. Through the usage of the system, we hope to meet the purpose of information integration among the members in the supply chain; so the members can share their information, and draw up the better production and sales strategies based on the customers' needs. Hence customers, retailers, wholesalers, and manufacturers can reach the win-win situation. This research also builds a prototype of the industrial quick response system based on the proposed architecture to validate the feasibility of this architecture.

1. Allen, Jr. R. M.(1995).Quick Response: The Consumer's Handshake with Manufacturing at Union Tools.National Productivity Review,14
2. Black, S. S.(1992).Selling to Target: It Takes Quick Response.Bobbin,34
3. Busby, J. S.,Williams, G. M.(1993).The Value and Limitations of Using Process Models to Describe the Manufacturing Organization.International Journal of Production Research,31(9)
4. Davis, G. B.,Olson, M. H.(1975).Management Information Systems: Conceptual Foundations, Structure, and Development.McGraw Hill.
5. Forrest, D.(1994).Quick Response Brings Relations up to Speed.Computing Canada,20
6. Forrester, J. W.(1961).Industrial Dynamics.Cambridge, Mass:The MIT Press.
7. Hammer, M.(1990).Reengineering work: Don't Automate, Obliterate.Harvard Business Review,68(4)
8. Hollis, J.(1996).Supply Chain Re-engineering: the Experience of Littlewoods Stores Ltd.Logistics Information Management,9(6)
9. Sarkis, J.,Lin, Li(1994).An IDEF0 Functional Planning Model for the Strategic Implementation of CIM Systems.International Journal of Computer Integrated Manufacturing,7(2)
10. Smart, R.(1995).'Quick Response' Supply-Chain Management from the 'Bottom-Up'.Logistics Focus,3
11. Stalk, G. J.,Hout, T. M.(1990).Competing Against Time: How Time-Based Competition Is Reshaping Global Markets.New York, NY:The Free Press.
12. Towill, D. R.(1996).Time Compression and Supply Chain Management.Logistics Information Management,9(6)
13. 王立志 Wang, Li-Chih(1993)。臺灣產業對電腦整合製造之需求分析及系統發展之研究。財團法人台灣工業技術研究院。
14. 江裕鵬(1996)。運用物件導向方法於整合性企業系統模式建構之研究。國立臺灣工業技術學院管理技術研究所。
15. 李孟熹(1995)。商店經營現代化。台北:聯經。
16. 李啟彰(1996)。供應鏈管理概念模式之建構研究－DRP/ MRP II之整合資訊策略。國立臺灣大學工業工程學研究所。
17. 卓彥廷(1996)。結合WWW網路購物之整合型銷售點管理資訊系統。國立臺灣大學工業工程學研究所。
18. 洪銘建(1997)。零售業資訊流整合應用之研究。國立彰化師範大學商業教育學系。
19. 許祐嘉 Hsu, Yow-Jia(1996)。全球化製造資訊系統之架構與分析方法的研究。國立政治大學資訊管理研究所。
20. 陳建光(1993)。製造資訊系統之整合性個體導向系統分析方法。東海大學工業工程研究所。

1. 蔡家安,黃妍恆,陳勇叡,張伊婷,吳岳穎(2021)。大數據之任務績效：研發－行銷策略制定、大數據能力與資料敘事能力之適配研究。資訊管理學報，28(4)，361-394。
2. 張睿凱,李智明(2022)。消費者選擇叫車平台之關鍵因素。輔仁管理評論，29(2)，81-115。