虛擬團隊成員角色扮演對合作績效之影響：一個內容分析法的研究

The Impact of Member's Role Playing on the Virtual Team's Cooperative Performance: A Study of Content Analysis

10.6382/JIM.200301.0031

林東清(Tung-Ching Lin)；吳盛(Sheng Wu)；呂婉瑜(Wan-Yu Leu)

虛擬團隊 ； 功能性角色 ； 團體發展階段 ； Virtual team ； Functional roles ； Group development stages

資訊管理學報

9卷2期（2003 / 01 / 01）

31 - 53

繁體中文

虛擬團隊意指一群利用電腦通訊科技在線上互動溝通以達成一個共同任務的團體，由於其分散各地並無面對面溝通的機會，因此，此種團隊如何能成功，一直是虛擬組織領域中研究的一個重點。本研究的目的在於利用網路大學學習團隊在BBS上的內容分析來探討虛擬團隊成員角色的扮演（包括任務性角色與人際關係維護角色共17種），其角色在虛擬團隊生命週期各階段出現的頻率與強度有否影響這個團隊的合作績效。研究結果顯示，績效高與績效低的團隊，其成員在團隊生命週期各階段中出現的角色各有不同，且出現頻率與強度亦有很大的區別。

Virtual Team means ”A cooperative unit which allow members interact on the network to accomplish its mutual goal, beyond the space and time”. Due to lacking of face to face communication as performed by physical team. How the impact of virtual team member's interaction pattern and cooperative behavior on the team's performance is quiet interested to MIS researchers. The purpose of this study is to investigate the influence of member's role playing on virtual team's performance among different group development stages. The role playing and group development process of 24 virtual teams in a cyber university were examined. Contents analysis is used to collect and analyzed the member's interaction data which were posted on the team's BBS system. Finally, the research results suggest the patterns and intensity of role playing (such as initiator, gatekeeper, encourager, opinion seeker, orienter, etc.) between high performance teams and low performance teams are quite different.

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