融合詮釋學與語言行動觀點的維護需求表達方法論之芻議

A Preliminary Proposal of the Maintenance Requirements Representation Methodology Fused Hermeneutics with Language-Action Perspective

10.6382/JIM.200710.0015

楊亨利(Heng-Li Yang)；劉季綸(Chi-Lun Liu)

詮釋學 ； 語言行動觀點 ； 系統維護 ； 需求工程 ； 有機體組織 ； Hermeneutics ； Language-Action Perspective ； System Maintenance ； Requirements Engineering ； Management ； Organic Organization

資訊管理學報

14卷s期（2007 / 10 / 01）

113 - 137

繁體中文

在使用者需求總是隨時在轉變的今日，資訊系統的生命週期可視為一個不斷加入新功能並進行改版的維護過程。而全球資訊網上的資訊系統使用者往往是自願的、常各自擁有主觀需求、且難以事先確知何時會來參與使用。而在這樣的情況下，適當地讓個人表達出維護需求來做為系統改版的基礎，顯然是組織需要時常面對的重要問題。本研究結合了詮釋學以及語言行動觀點，初步地發展出一套維護需求表達方法論。本方法論的目的是去協助有機體組織中的利害關係者能機動彈性地彼此對重要主題進行溝通並協同合作，來共同參與維護案。由於主觀需求之間難免會有衝突的發生，故本方法論也包含了協助衝突解決的流程。最後，本研究提出了虛擬劇情來作為說明本方法論的例子，並在結論中討論其管理意涵與後續研究。

User's Requirements are always change in nowadays. A system development lifecycle can be seemed as a maintenance process which continuously adds new functions and updates new versions. Voluntary users in World Wide Web often have individual requirements, and organizations are difficult to know when these users are willing to use their systems. In this situation, helping users to represent incremental and subjective requirements as a foundation of systems revision is an important issue for organizations. This study preliminarily proposes a maintenance requirements representation methodology based on Hermeneutics and Language-Action Perspective. The goal of the proposed methodology is to assist stakeholders joining a maintenance case in communicating and collaborating flexibly with each others for discussing the important topics within an organic organization. Because it is hard to avoid conflicts between multiple subjective requirements, the proposed methodology includes a process assisting conflict resolution. Finally, this study offers an artificial scenario as the example of the proposed methodology as well as discusses managerial implications and future research in the conclusion.

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